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Ok….so after I wrote my review yesterday customer service called me and said that they had made an error and that they could return the pendants. The customer rep was very pleasant and very helpful. So I'm now updating my review to state that they do stand by their products and were willing to do a full refund even after the return window had closed.
Quality products, easy ordering, fast delivery. Would order again.
Had what I wanted and easy check out. Delivered promptly in good condition
I'm waiting on my electrician so I have not yet opened all of the pieces, but the main shipping box that contained the items had a huge gash in it. I'm hoping there are no damages, but won't know until the electrician installs.
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Great! Only issue is order was 2 pieces& only received shipping notice for 1 item.
Other showed up without notice of being shipped
Easy to review choices and product was delivered promptly.
Online site was easy to use and customer service was responsive.
Two fans arrived one week apart which affected out installation timing.
Item received promptly. Looked as pictures. Good condition. Happy customer.
Everything went well and arrived well. Yes I recommend 1800lighting
I had to return the item and it took a bit of doing to solve the issue. Nevertheless, it has been returned due to the fact that it was too large for my application.
Good morning! Thank you for taking the time to provide us with some feedback on your recent experience. We do apologize for any frustration or inconvenience this return may have caused you! Please don't hesitate to let our Customer Experience team know as they would be more than happy to assist you with the return process. If there is anything we can further do to assist you, please contact us by calling 1-800-544-4846 or by sending an email in when you fill out the following webform: https://www.1800lighting.com/customer-inquiry-form.html. Thanks!
Found what I wanted and at a good price. Light came quickly and was exactly what I expected. Good quality.
Easy ordering. Delivered as promised. Great packaging.
All good but did not ship on estimated ship date/ I had to follow up with customer service-said they could call next day but did not-finally recd email with ship info. But just minor isssue
Excellent. My questions were answered and I found the lighting that I want it
Order took longer to ship than cited, but once shipped delivery was quick.
Light fixture exactly as hoped for. I ordered two more.
Great online ordering. Huge selection. Very user friendly. Thanks
I liked the ease of use with the website and the offering of other lights in the same collection.
Very easy shopping experience and shipping came sooner than expected.
It was a really great experience had a little issue with quality control and 1800lighting was all over it!
Good morning!
Thank you so much for taking the time to provide us with some feedback on your recent order! We're sorry to hear that the packaging that contained your items was damaged upon arrival and will be more than happy to assist should you discover any damages to the contents. While we hope that's not the case, please reach out to us by calling our Customer Experience team (1-800-544-4846), connecting with us on chat, or filling out the following web form so we can assist you should you find any damages to your fixtures: https://www.1800lighting.com/customer-inquiry-form.html
Thanks!