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Had a positive experience using the website. Easy to navigate and enjoyed the huge selection and sales prices! However, customer service was abysmal! I don't know if it was because of Covid shortage of personnel or the Black Friday sales volume this company had, but I did not receive any tracking information, nor could I even locate my orders (4 items) on the website. Using the online chat feature and trying the 800 number were totally fruitless, frustrating endeavors. Delivery took a couple weeks, but all items finally arrived in excellent condition and my purchases met my expectations. Probably would give the company another try because they definitely have the selection and best prices.
Streamlined
Very easy. I was told to enter my phone number for a 20% discount, only to find that the discount only applies to certain items. Misleading.
Good morning! Thank you for taking the time to provide us with feedback on your recent experience. We do apologize for any frustration or inconvenience that not being able to apply the 20% discount to your order. As these items aren't exempt, our Customer Experience team has opened up a case to have the 20% discount applied retroactively. You'll receive email confirmation once your credit has been completed. Please don't hesitate to let us know if there's anything we can do to further assist you with this order, or any future ones. Thanks!
Customer Service representative escalated my request to her supervisor due to an upcoming busy holiday. Had a great experience.
Large inventory with a wide range of styles and price ranges. Easy to order from the website and great customer service.
Everything arrived quickly and in good order- however the pictures online are totally off on the color. The graphite looks more black online- in reality it is a sickly gray…. I would have returned them, but I'm just gng to paint them instead.
Good morning! Thank you so much for taking the time to provide feedback on your recent experience! While we're glad to hear your items arrived in a timely manner, we do apologize that the items you received weren't quite as expected. We will pass this information along to the necessary parties so it can be taken into account as we continue to enhance both customer satisfaction and our shopping experience. Please don't hesitate to let us know if there's anything we can do to further assist you with either this order or any future orders. Thanks!
Site would not let me use my Visa virtual card.
Did not care for the fixture I ordered when I saw it in person. Looked "cheap". Returning.
Good morning! Thank you for taking the time to provide some feedback about your recent experience! We're sorry to hear that the item you received did not suite your needs. Your return request was received by our Customer Experience team and processed this morning. You should receive further instructions via email within the next 24 hours. Please don't hesitate to let us know if there's anything we can do to further assist you! Thanks!
Site would not let me use my Visa virtual card.
Very lovely first time experience shopping with you.
I ordered a ceiling fan. Not only did I get a great price, delivery was really fast. Impressed!
Quick delivery, excellent product very happy with my purchase
Ease of ordering online and quick shipment, I found the perfect gift
I have purchased several Tyfany style lamps. Not all have been from this store. I have 9 and only one came with problem wiring. All in all I have had good luck.
Quick delivery, great price, beautiful design. I shopped locally & prices were very high, designs ho-hum.
I had the electrician install my new light this week. The interior of the cage hangs crooked. The electrician said the cage was not welded straight. There was nothing he could do to make it hang straight. I took pictures and sent them to customer service. I am waiting to see what they will do to correct this.
I keep getting all these coupons in my text but can't use them ;)
We are in the process of building a house and have been extremely pleased with the fixtures ordered. The quality of the fixtures seem to be very high and the pricing seems to be competitive. Shipping is fast, fast fast and the customer service personnel have been super nice, informed and customer oriented. I'm very pleased with 1800Lighting and look forward to ordering a few more pieces from them in the future! Overall a positive experience!
Ordered new vanity fixture and it came in good condition and came quickly. Plan on hanging it in the next few days!
Found the replacement we needed easily, ordered it and it was here very quickly
I needed a light fixture quickly and I was able to find a beautiful one at this website. I received the light within a week of ordering, just in time to complete my project.
Website was extremely slow to complete order
You texted me a discount code but there's nowhere to put it in.
Great experience! I love my Aerin Luder lamp I purchased for my parents…. It's amazing!
Good morning! Thank you so much for taking the time to provide us some feedback on your recent experience! While we are glad to hear that you're satisfied with the items you received, we do sincerely apologize for any difficulty you may have had in contacting our Customer Experience team. If you ever have difficulty tracking your order and reaching our customer experience team using either our chat feature or over the phone, we encourage you to email us by filling out the form from the following link: https://www.1800lighting.com/customer-inquiry-form.html. We do, again, apologize for any frustration this may have caused you. Please don't hesitate to let us know if there's anything we can do to assist you with either this order, or any future ones. Thanks!