1800lighting

Website has misleading ship times!

We canceled our order with another company who sold the same lights, because this site said the items will ship in 2 days. That was 6 weeks ago. Called yesterday, didnt get a call back. Their customer service is horrible. Super frustrating... I'd leave 0 stars if that were possible!

I received my Kate spade light today and not only was one of the flowers broken but it is missing a bolt to put it on the light. It's no wonder they say non returnable! By open box they mean damaged. The price should have been much less. It is probably useless and was still quite expensive. I wish I would have looked at the bad reviews before ordering g save yourself and don't buy from these crooks.

Absolutely horrible experience with this company. The first light I ordered never arrived, they said it was backordered and kept pushing back the delivery dates. I decided to cancel this and find another light that arrived to my house completely shattered. I spent two days on the phone trying to get a replacement item shipped from their warehouse. I was told by one agent that the replacement was on the way, another agent they would only issue a refund, and another who said the light was now out of stock and that I'd have to find a new light. I ended up having file a dispute with my credit card company to get a refund. Absolutely terrible company, definitely avoid using them for any lighting needs!

I have been trying for 3 weeks to resolve an order I have made over 2 months ago. I was told six weeks after order that manufacture cancelled order due to length of time it was out of stock, but I could place a new order. I said I would go elsewhere to get it. Two weeks later, I get an email the item will be shipping in 10 days and my credit card was charged immediately. I contacted customer service both by phone and email to say stop the order or provide a return label. They said they would send return label, but they inadvertently sent label for a previous item I had already received and was keeping. So I continued to email and call them to let them know. It is IMPOSSIBLE to get through on the phone, and nobody has replied to my four emails to them.

This has yet to be resolved. With this type of customer service/access/follow-thru, I will NEVER order from them again. I have wasted hours on hold with over two dozen calls.

Go elsewhere for your purchase!

I have waited three months for a (very expensive) chandelier to arrive at no avail, and several promises to deliver, My bank account has been charge (charged & credited) several times, When I call customer service, they bump the delivery date each month... I beginning to suspect they'll take an order appearing as if in stock, only to acquire your e-mail; I receive weekly advertisement for products not related to my paid for order, but nothing regarding my order.

I ordered a light from them. My husband who is very handy and has installed all our lighting, was installing their light and it cracked. The glass was too thin for the amount of pressure required to screw it into the base. I called the company who stated it arrived in an unbroken condition, but I could try to submit a claim and I had to fill out a form and wait to see what they said. I decided not to do it because it did arrive in perfect condition. So all I did, was write a review that the glass broke when my husband screwed it to the ceiling and would not recommend the light. I did not break any guidelines. I went back to look to see if they published my review and they did not. Only positive reviews are listed.

Don't buy from this place please. I bought a $2,750 ceiling light and after 13 months the light is defected, 2 of the metal wire was broke and fall, half is still hanging on the ceiling. Try to contact them for help with order parts and look like they don't want to help because of little thing like this. And they told me to call direct to the factory to order and i did, but the factory said they don't sale for individual customers, i have to order thru the company that bought from and i got back to them and asked for their help but no one answered. Very disappointed for their service.

They deceptively write "Easy Returns" on all product pages & through checkout, but what they don't tell you is that this is a sleazy button that when clicked provides "fine print" if it can be returned. The item-specific information is clearly hidden away on purpose, instead of being in the listing. I found out the hard way trying to return a lamp that was the wrong size. When they finally accepted the return, it took 3 weeks after their receipt of the item to refund my money!