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Trust me. Pay a little more and buy from a different more reliable company. I placed two orders and after 2 weeks they informed me they did not have the items. They had to be special ordered from another vendor and they were now backordered. They gave me a new date and have pushed it back twice already.
Because the return process is a joke. They boast "easy returns" on their site, but that couldn't be further from the truth. They'll hit you with a restocking fee, then you have to wait for the manufacturer, not the retailer, to approve the credit depending on the condition of your item. I sent something back the day after I received it, in perfect condition, and two weeks later, still waiting for the "partial" refund. I've been on the phone with them three times, and they don't reply to emails... Good luck!
I ordered a light that was delivered later than they said. It was incomplete and missing parts. I called and was sent a free return label so I could send it back but they deducted nearly $30 for a "restocking fee" which I gather will cover their expenses so they can "sell" it again to another hapless customer.
Tried to order 1 light on their web site and it wouldn't let me submit the order. After several tries I clicked on their "Chat" button. I explained what happened and got 2 canned replies, but no live person. After half an hour I gave up, said "Never mind" and ordered it somewhere else. Later in the day I checked E-mail and saw an order confirmation! I E-mailed them right back and explained everything again, asking them to cancel the order. The next morning I got an E-mail that had no message in it. I replied and told them their site and E-mail wasn't working. In the afternoon I got a message saying they got my message to cancel the order, but if it had shipped from the manufacturer I was going to be billed for shipping and restocking. I called the 800 number and asked to talk to a supervisor. "Armando" said he was a supervisor, so I explained the situation to him. He said I "should have checked E-mail before ordering it from someone else." Told him I didn't check E-mail for confirmation of an order that wouldn't complete, and had no reason to believe it had. Told him I couldn't believe they would even consider billing someone for shipping and restocking of an order that wouldn't go through, chat didn't work, that had been cancelled within a couple hours. Their online ordering, "chat" system, and customer service all FAILED MISERABLY.
I wanted to find low-engery lighting for my kitchen so looked on 1800lighting because I think I saw an ad for them on Google. Overall it was a good experience. Customer service was friendly, the product came as promised, and I'd buy from them again. I'm not 100% if they are the cheapest around, but I think they are at the very least competitive with other majoy online lighing companies.
