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Great selection of products and competitive pricing.
It was very easy! They had what we were looking for.
Quick. Appreciated discount. First purchase.
Love Love the product.
Very fast response with favorable terms for shipping to Hawaii.
There were several discounts I tried to take advantage of and originally wasn't able to utilize them. I expressed this to customer service and they made things right.
Friendly helpful people! Received great service, a great product and fast delivery!
I had to use Live Chat and TYLER was SO Helpful! He was the best for help. Just disappointed with the product being so BLUE around the bottom. That didn't show up in the photos.
I had to use Live Chat and TYLER was SO Helpful!
I ordered 3 lights and returned 1. The lights were packed well.
Delivered just as advertised and on time, well-packaged!
The color of the pendant shades were not the same as the online picture.
Hello, Belinda! Thank you for taking the time to provide feedback on your recent order. We're sorry to hear that the items you receive were not as expected. We will have a customer experience representative reach out to you directly to further assist you with this.
Great selection and great competitive pricing
First time buy, was offered 20% off, but was unable to find code despite registering my email and text. Otherwise good experience.
Web site easy to navigate - customer service was great at checking inventory as I had multiple ceiling fans to order
Very easy and good price, great service, chat option, easy payment process
Great Customer service
Pleasant experience great customer service I would recommend buying from them
Website not easy to navigate. Could not find a filter for "no light kit" needed.
Good selection and easy to navigate web site. I was able to find the perfect fixture and it looks super.
I have placed 3 orders for my neighbors who are elderly. It was easy and efficient each time. Much thanks.
Purchased two lamps which arrived without a problem. We did not like one of them and returned it. We loved the other one so much that we were going to purchase another one. However, after throwing out the packaging, we put in the light bulbs and realized that the lamp shade is too shallow and the lightbulb glares in your eyes if you sit anywhere in the room. Very unfortunate design. We were unable to return it because we had destroyed the packaging. I put a review on their website and they deleted it! The deleting of my review definitely lowers their rating.
The company has the worst customer service I ever was dealing with. I was charged twice for the same thing, difficulty to get refund, have to remind them to solve my issues, no response ( it supposed to be 2 business days, it is 5 and I am still waiting). I would not recommend that Company.
I purchased 3 rather expensive kitchen pendant lights from 1800Lighting. After the lights were installed, I noticed one of the globes had a chip. I called the company and was told someone would call me back - which they didn't. I then wrote an email explaining again that I would like to purchase a replacement globe. I finally received a poorly worded email from someone who "said" they were going to help. They wanted me to send pictures etc - which I did. I have never heard back from anyone. Very frustrating!
Good afternoon, Cathalee! Thank you for taking the time to provide feedback on your recent experience. We're sorry to hear that the items you received weren't quite what you expected based on the photos provided on our site viewed. If you'd like further assistance with this (looking for replacement items, etc.) don't hesitate to reach out to us. You may send us a private message here or reach out to us using the following link: https://www.1800lighting.com/customer-inquiry-form.html. As always, please let us know if there's anything we can do to assist you!