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1800GotJunk has a rating of 1.9 stars from 205 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with 1800GotJunk most frequently mention customer service, next day and full truck. 1800GotJunk ranks 19th among Waste Disposal sites.
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I just had some rugs and a couch removed Every thing was done quickly and efficiently The 2 young men were very professional and polite (Mathew and Dayshone) I would highly reconditioned this company and plan to use them again
400 dollars for 2 couches. 80 to remove bed. Expensive removal. Dont use them unless you like giving away your money.
Called to have tvs and electronics hauled away. Quick service. However in giving quote they failed to say there was an additional $10 surcharge for each of the 3 tvs. They should be more trustworthy, honest and up front in quotes.
I paid for yard waste p/u and disposal and was left with half of all the debris that I had to dispose of myself. They didn't have the tools or other means of picking up the branches and twigs from the yard much less from the driveway. I had to provide the tools, rake the yard and sweep the driveway. I collected 6 bags of debris to be trashed.
Now when I call the local office to discuss the problem I get no call-back. Twice!
We are so happy to have had Tyler, Marcus and Jon as are workers today. They were so efficient, polite and 3 very hard working guys! We had a lot of stuff to be removed in our Cottonwood Heights home. We are so happy now! They worked so well as a team, were very kind and professional. If I had my own company, I would hire these guys right off the bat. I certainly hope that they are appreciated. Left a great impression! We will certainly hire 1800 got junk again with guys like that! Thank you!
The two young guys that came to our house were very polite and respectful. They took everything we needed taken and even offered to help my husband with a flat tire that happened just before they arrived. Very pleased.
Whyking and Steven called ahead, arrived when they said they would, were fast, neat, and thorough. Agreed upon price beforehand. Polite, professional, and did I mention neat? Will recommend this company without reservation.
Paid $900 for removal 2 guys broke a table and just left it there for a several disabled woman.
Grows pot in back had 5 plants these 2 guys cropped and stole all plants.
Police have been called. This is in welland on canada. Stay away from this place.
No refund nothing on part of company was done. Really shadey place.
These two young men were very professional and polite. They really took their time and was carefully when moving items from my basement. There were no scoff Marks on my floors or walls. They did a fabulous job.
Farmington Hills Mi. Location
Don't trust these people. We called to clear items and paid a higher than quoted
Price. The head worker took two items for his own use, telling his helper to put an old typewriter and an another item in the cab of the truck saying those are going home with ME. Will never use this company again or recommend them.
Chris was awesome with taking my heavy couch for a very reasonable price! I am very pleased with the timely and professional manner in which it was done for a great price! I definitely will be suggesting your service to other's!
Shannon and I believe his name was Richard were great! They were very professional, friendly, and made me feel like they were there to truly help me get rid of that junk. This was the 2nd time I used them within a week. The first time the guys named were Jose and I believe Carlos. If you want things gone you should truly call 1 800 Got Junk!
Quoted $200 on phone. Got here and said it was $300 and $200 was not even on their price list. Sent them away. Don't play those kind of games.
Entirely professional from start-to-finish.
Very impressed with the fascinating crew that knew everything there was to know for any questions I had.
They were prompt, professional, and most of all, reasonably priced.
Will never use another service as long as they are around!
I hired them for cardboard pick up and quoted me $160 over the phone and after pick up, I handed them my CC and the charges were $647. I questioned them and they gave me the Franchise number. I called and cancelled the payment through Amex, but my company decided to pay them and never used them again. My advise, higher a local person and save most of your money. These guys they prey on older people.
Very fast friendly people easy to deal with safety was always first I caught one gentleman's name I think his name was Noah very nice gentleman very friendly customer service great thank you 1800 got junk
I did not use them, I suspected a bait & switch scam. When I called for approximate quote, they told me $229 for 1/8th of the truck. I guess they don't normally get a person like me who worked in freight for 45 years. My immediate question was what size truck. I can picture 1/8th of any size truck. That is when the double talk started. They initially told me the "truck" was 10 ft x 5 ft x 5 ft. TINY! 1/8th of that would hold nothing! They kept passing me around, nobody made sense, Nobody could tell me the space $229 buys. Horrible! I suspect they don't have a customer service cheat sheat for someone who knows what the inside of a truck looks like. I have a string of the strangest emails from these people. I suspect many people think $229, hire them, then end up paying a lot more just to get rid of their stuff. I ended up hiring a local guy for $89. If you are calling them for a quote, ask questions. And if they tell you cubic feet but casually mention depends on how they stack it in the truck hang up.
Keegan and Cooper were polite, professional and went above and beyond to assist us in the midst of our move! It was a large job which they handled in a timely manner while providing Superior Customer Service! Cathy Berry
Called for same day service not knowing how the experience would be, but always interested. When I thought I wasn't going to use them due to the estimate, Juan was very friendly and made it work for me. They are pretty pricey, but it was nice that we didn't have to do the heavy lifting or deal with the stress of multiple trips to the dump. Will probably use them again when we do our next "spring cleaning". Thank you for your service!
First and last time using 1 800 JUNK
Needed small couch, stuffed chair and 4 kitchen chairs removed.
Business practice of NOT giving a fairly accurate estimate on cost of removing small couch, stuffed chair and 4 kitchen chairs. No estimate given when asked when they phoned to postpone pickup. Said real busy had to rebook for later that day. Was booked for 9:00 am, they called a second time said they would be here in half hour. They arrived at 11:00.2 men came in, no masks, one said he needed to look at sofa and chair. Said cost would depend on how much space items would take in truck. On one end of scale $217 other end $295. One employee guestimated approximately 1/6 of the truck and no price, until all pieces are loaded.
All items loaded within 15 minutes!
4 men on our front step. One employee comes back with debit machine... price now $295. Because its now 1/4 of the truck.
Your business model falls under DECEPTIVE PRACTICE
Will NEVER USE OR RECOMMEND THIS BUSINESS
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