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Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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It was easy to pick my provider and have my script authorized.
My experience was great. I will definitely be by my contacts from here from now on. I will say I don't know why they did hold my order prior to it being shipped when they had all the information they needed, but I called and I got that all figured out so it's fine.
The process for getting my contacts was both easy and they arrived quickly. I will be using this company from now on!
In desperate need for contacts due to upcoming travel and no time for a Dr visits
I am very happy overall with my purchase and delivery. My order was delayed twice after the initial order was placed however 1-800-GET-LENS was very communicative in real time explaining that my order was delayed and the new expected arrival date which met the quoted time frame.
The order was mostly touchless, and exceeded my expectations. Delivery was spot on and the materials were clear. Great experience. Would order again.
The "Rebate Experience" is both unnecessary and time consuming. It is designed to offer barriers to fulfillment. Offer the best bottom line price and forget the "Rebate" process.
Lenses took much longer than originally quoted. However they arrived, are what I expected, and the price was good.
Pleasant, but was not 2 day shipping like I paid for. Very misleading.
The photo feature seems to be an issue. Kept getting a phone message that it was unreadable. I called in and the person I spoke to said he was able to read it just fine and sent my order.
This was my first time to order from 1-800 Get-Lens. Ordered on a Monday and received my order on Thursday.
Easy, affordable, and arrived swiftly! Great product that saves money and time.
Buying my contacts was very simple and I got them very quickly!
Need to know where I can get my $75 rebate on my Visa card. Please send me information.
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Shipment was super slow could have been faster but I'm satisfied with my order.
My contacts got here finally, they were the correct order. I did wish there was an online option to send in the rebate information and I don't like how long it took to get my contacts. But, overall a good experience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members