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Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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I got my contacts at half the process I usually get them here at Get Lens, with a contact RX that is good for 2 years and they arrived in about a week.
Very easy to order. Arrived in great time. Wish the prices were better compared to the Drs office but still saved some money.
Product and prescription were great. Only comment is no updates on delivery status. Contact were left in mailbox in negative degree weather because I didn't get delivery status updates.
I was in desperate need of new contact lenses and I was very pleased that I was able to order them. Although my insurance doesn't cover much of the cost and the price of contact lenses has gone up... it is a bit of a hardship.
It was very straight forward and easy to order my contacts which were delivered a week later. The only complications were my billing address and my prescription proof but those were easy fixes that were on my end, not the company.
Rebate process looks like to be designed that people don't want to go through due to too much works. First you need to print the form and then you need to mail by USPS tracking, which cost money and you need to go to the post office. That is recommended so if you mail by first class mail, they may say they have never received it.
Not bad. Could of been quicker delivery. As long as it took, should not of been charged the 10.00 for delivery.
Most of the time, too good to be true means a scam. Paid way below what others charge and had no issues. Had a great experience. So don't worry. They are the real deal.
I had trouble ordering online, so I called, and that went swimmingly. The representative had me take a picture of my prescription and email it to her right on the spot, and we were finished within a few minutes. The contacts showed up maybe 1.5 weeks later, and they work like a charm. There aren't so many options for gas permeable lenses out there (Costco doesn't do them for example), and I was relieved and grateful to get these so quickly and without hassles (my prescription exam happened in 2022, and the representative didn't say a word about that--I've had the same or almost identical prescription for probably 20 years). Five stars! I double checked--I ordered the lenses on January 6 and received them Monday or Tuesday this week--that would be January 13 or 14, so bully for 1-800-GET-LENS. I'm in Colorado. I paid $126 basically for my set of contacts that will last me for years (until I stupidly lose one again like the event that triggered this purchase).
I am happy with the lenses but I have ordered twice now and each time the lenses were delayed in delivery.
I don't like being charged $177.00 + for taxes on top of product. Really labor is usually not included with the taxes. And the rebate card is not a deal if it is not directly going towards the amount being charged which was $557.00. This was misleading on the website.
I ordered my contacts on December 22, I didn't hear back from them regarding if my Dr approved it or not, when I finally heard back after I sent emails to them they said the had called my Dr and didn't get any answer, they said they were going to call again, they finally said it was approved but it would take 2 weeks to get my contacts because it was a prescription that they didn't carry. It took 3 1/2 weeks to get my contacts where as if I ordered them right from my Dr I would have had them in a week. Not impressed.
Thanks I just wish they had my prescription ready when I first ordered them
The ordering process was fast and easy. Everything showed up in a short period of time.
After no one wanted to track my order I was told to send in a form pertaining to said order. They made it seem that it was not their fault and I was responsible to fix the problem. Terrible customer service.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members