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Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Professional, courteous people who delivered my lens as promised.
Quick, easy to order. I receieved my contacts quick! I thought the entire process of navagating the website and submitting my order was easy and right on point.
I ordered my contacts and got them within 2 weeks. I am very satisfied with my experience.
It's quick and easy to re-order! I didn't even think twice, just reordered before my prescription expired.
It was easy. They got my prescription from my eye dr, very fast and cheaper
It took longer than I expected to get my contacts. 6 days longer.
Ordering and shipping was easy and I had no problems. I recommend this company.
The site itself was good. The cost of the contact lenses themselves was wonderful. Until you got to the check out and was thrown for a loop with the taxes and fees! I had almost $250 worth of taxes and fees tacked onto my order. I thought I was only going to pay around $350 for a years worth of contacts. Nope! Almost $750 later. This was supposed to be cheaper than getting them at my doctors office. Nope. Not sure I will be ordering from here again.
My contacts arrived very rapidly. I would order from them again.
1800contacts is pretty easy to use my only complaint is the shipping cost. 2 boxes of my contact are 130 but total is 207 that's alot
When I ordered my lenses I made a few mistakes however customer service informed me on how to fix my issue.
This was super simple and easy way to purchase contacts. I will order again from here.
Great prices and service. I received my contacts within a week of ordering.
My experience was terrible. You charge about $60 per box of contacts, which comes up to about $120 for two boxes, but when I went to check out, a mysterious add-on fee of approximately $50 had been added to my order total. That totals up to about $85 per box, not $60.
AND, you're charged me an additional $10 for shipping on top of that price-gouging fee!
I tried every link I could find on the site to find out what the phantom $50 fee was, but couldn't find it and because delivery would've been faster than going through my eye doctor, who coincidentally charges almost the exact same $85 per box of contacts, I purchased them from you and THEN received the details behind your bogus $50 add-on fees.
I had a terrible experience and will not order from your company again.
I am not reviewing this at all $$$$$$$$$$$$$$$$$$$$$$$$$$$
All I had to do was have my prescription and you guys made it easy! Thank you! Oh and fast shipping!
The contacts are great. I had a fast delivery and my son can see now.
Easy to order, great service and timely arrival... will use again!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members