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business logo of 1-800-GET-LENS

1-800-GET-LENS

4.3

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From the business

Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.


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1-800-GET-LENS Reviews Summary

The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

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133 reviews

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Illinois
1 review
0 helpful votes
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Love it
June 11, 2025

They were fast it was so easy not that expensive ether would really recommend

Date of experience: June 11, 2025
North Carolina
1 review
0 helpful votes
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I received my order
June 11, 2025

Purchased from here before very satisfied. Always received products on time and very helpful

Date of experience: June 11, 2025
Tennessee
1 review
0 helpful votes
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Early delivery
June 11, 2025

The contact arrived earlier than expected. This was a nice surprise. It's always easy to order with 1800contacts. The customer service has always been very nice.

Date of experience: June 11, 2025
Puerto Rico
1 review
0 helpful votes
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I like the promotions provided by 1800 get lens. Great price, as I will be getting a $210 rebate(Visa Card) on a $480 purchase.

Date of experience: June 11, 2025
Tennessee
1 review
0 helpful votes
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Very easy and less expensive
June 11, 2025

I saved money and time by simply ordering my own lenses. The order shipped quickly and arrived complete.

Date of experience: June 11, 2025
Virginia
1 review
0 helpful votes
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Great service, and quick delivery
June 11, 2025

I really enjoy these contacts. Its definitely worth it. I will be continue buying these once these boxes run out.

Date of experience: June 11, 2025
Virginia
1 review
0 helpful votes
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Contacts
June 10, 2025

Easy ordering and fast delivery. I am very Happy with the customer service

Date of experience: June 10, 2025
Minnesota
1 review
0 helpful votes
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Good
June 10, 2025

Fast and easy - rebates were great. Fast shipping and good packaging

Date of experience: June 10, 2025
Virginia
1 review
0 helpful votes
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Received
June 10, 2025

Received promptly, thank you, Only think I would rather prefer that rebate was applied at the checkout, rather forms to be mailed etc

Date of experience: June 10, 2025
Pennsylvania
1 review
0 helpful votes
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Ordered contact lens
June 10, 2025

Very easy ordering and checking prescription. Fast delivery also.

Date of experience: June 10, 2025
Virginia
1 review
0 helpful votes
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Good
June 10, 2025

Pretty good, but I'm still waiting on my rebate. You have to mail in cut outs from the contact lens boxes. They should already have that information because they are the ones that sent you the boxes. There is no reason for the rebate process to take so much effort from the customer, it should be automatic once delivery is confirmed.

Date of experience: June 10, 2025
Montana
1 review
0 helpful votes
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Review
June 10, 2025

Quick and easy. I liked that I didn't have to wait for a doctor just faxed my prescription and my order was shipped days later.

Date of experience: June 9, 2025
Pennsylvania
1 review
0 helpful votes
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Quick ship
June 9, 2025

Ordering and shipping was quick and very easy. I will continue to order from the online store.

Date of experience: June 9, 2025
Texas
1 review
0 helpful votes
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Good
June 9, 2025

My experience was normal just like the rest have been, thank you.

Date of experience: June 9, 2025
Maryland
1 review
0 helpful votes
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New user
June 9, 2025

Easy to use and way less expensive. Received my contacts with in the time frame I was given.

Date of experience: June 9, 2025
Texas
1 review
0 helpful votes
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Conntacts
June 9, 2025

Great experience... always is. The quick arrivals are a plus

Date of experience: June 9, 2025
Ohio
1 review
0 helpful votes
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Easy
June 9, 2025

My experience was good I ordered paid received can't get any easier then that

Date of experience: June 9, 2025
Wisconsin
1 review
0 helpful votes
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Timely delivery
June 9, 2025

Thanks for getting him here so quickly! I was very happy to get them.

Date of experience: June 9, 2025
Texas
1 review
0 helpful votes
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Contacts
June 9, 2025

Contacts arrived in great time. They came in less than two weeks.

Date of experience: June 9, 2025
Georgia
1 review
0 helpful votes
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Slow delivery
June 9, 2025

Apparently one of my lens' was not in stock, but it took almost a month to receive my contact.

Date of experience: June 9, 2025