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Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Website is easy to navigate. Signing up for an account was simple. Got my contacts within a few days.
Received my package right away. All boxes in tact, expiration date of lenses is 3 years out. I submitted for the rebate - too soon to receive, but as the rebate is 3rd party, through the manufacturer, it is a separate matter. The website did a great job making it easy to print and fill out the rebate form.
My order was put on hold at first while my prescription was pending which is fine. But then I got a notification saying my order was canceled but when I called they said it wasn't canceled. I even got email notifications saying my order had been canceled after it had already been shipped so it was just a little bit confusing. But, my order came and it is correct! Customer service was quick and helpful. Overall, I would definitely order from here again.
Always fast and easy to reorder my contacts. Ships quickly and always know when they will be at my door.
I got the write contacts in the time frame that was stated in the order.
…. And they wouldn't even upgrade my shipping to be faster. Kept saying I was getting "factory fresh" lenses that take time which was just code for them being out of stock for my lenses.
It was easy to order to lens but it the website offered no tracking of order status and shipping was delayed a week from expected delivery. This lead to concerns that the order would never come. Need more clear communication.
Suspicious hidden fees upon purchase not disclosed prior to checkout
Great company to deal with. Would definitely use them again
It was so easy to find my contacts and it was easy to order. The time it took between placing my order and when they shipped was very good.
Issue with prescription [ i sent several times]. Then extremely slow delivery time.
First time experience with 1-800-GET-LENS. Took a little longer to receive my order than other websites I have used. If i receive my rebate, it will be well worth the extra wait. Have to wait for order to arrive before sending in rebate paperwork.
Easy to navigate the website and find exactly what I needed.
They offer you a reasonably decent low-price and they bill an exhorbitant price you never agreed to by adding over $100 is so-called (undisclosed) processing fees! Totally deceptive. Shop elsewhere! For me. Never ever again!
My eye doctor had me try a pair of my new prescription before I ordered more. It was supposed to be one eye with my new prescription and one eye with a bifocal. The contacts I was sent, don't have bifocals. It is so frustrating. I cannot see anything up close now.
Excelente gracias, en tiempo, la orden correcta y fácil de hacer online
Thankyou, for making it easy and affordable! I will definitely be ordering here again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members