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From the business
Since 1944, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.
1-800-GET-LENS Reviews Summary
The company has garnered a mixed reputation, with customers appreciating the ease of ordering and competitive pricing for contact lenses, often highlighting a smooth online experience and effective prescription verification. However, several reviews point to significant concerns regarding service delays, unexpected fees, and occasional issues with customer support. While many customers express satisfaction with the product quality, the frustration over communication and transparency in pricing suggests a need for improvement in these areas. Overall, the company demonstrates potential for customer loyalty but must address operational inefficiencies to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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The website was easy to use and my product was available. The shipping was fast.
This was my first time ordering from 1-800- contacts. It was quick and easy. Will be using again for future orders.
Easy to place order and they even got my prescription from my doctor for me. So appreciative. Thank you.
I give 4.5 out of 5 stars. Ordering process was excellent! Shipping a little costly and it was delayed. This was my first purchase with this company. I will order again & hope better delivery next time. Probably a supplier delay. And they did keep informed via email as to status.
Fast delivery with the requirements and they gave me a good deal
Easy to order and was kept well informed when they were out of stock and had to order from provider/shipper. Also like that I was emailed whether I rec'd my order. Thank you.
First time ordering contacts from Get-Lens. Prices were lower than other options I have used. Receiving my contacts took longer than I anticipated.
It was so easy to order my contacts!
They were affordable too!
Order was received in a good amount of time and didn't get caught up in the bad Georgia mail system
An agent called to guide me through the process since it was my firt time. I uploaded my prescription. The agent confirmed thay all was correct.
It was really easy and straightforward. I'm happy I was able to get this order done so easily.
1-800-GET-LENS was exactly what I needed! When ordering my contacts through my vision care specialist was too expensive, I thought I'd try a cheaper route. I searched online and was pleasantly surprised with how easy it was to navigate the website and order contacts. The best part was the price! Thank you! I'll be ordering from 1-800-GET-LENS from now on.
Items were ordered quickly, came in good packaging and came quickly.
1-800-Contacts takes the stress out of going into the doctors office and makes it an easy m, time saving experience. I'll always order from 1-800-Contacts and you should too!
Confirmed you had my prescription contacts. Then delayed 2 weeks because they were out of stock. Just be up front from the beginning.
I ordered my contacts online gave them my prescription via picture in my contacts were here in less than 3 days
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members