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1800CPAP.COM Reviews Summary
1800CPAP.COM has a rating of 4.4 stars from 1,566 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1800CPAP.COM most frequently mention customer service, fast delivery and timely manner. 1800CPAP.COM ranks 1st among CPAP sites.
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I ordered a cpap, my wife ordered another as a gift. I called the same day I received yours, talked with Carol or Carla? To return the package. I was told that she will send an emeil with instructions to return the package which it never happened. Bad service, and I would not order from your company again, I'll pay a few bucks more and purchase it from another source that have a better service.
Apparently only "some" masks have a 30 day trial while others do not. Called customer service and they were horrible.
Very comfortable. Like Trump, 1800 cpap Making America Great Again! Sleepy Joe should have used this.
First, they had an item that had been long discontinued and crucial to me, so that made me real happy. Second, their price was completely reasonable, unlike any other vendors (scalpers!) Third, I wanted to try and put a claim with my insurance and they were very helpful, which they didn't have to do. Overall - admirable!
Hello Kamen!
Thank you so much for both your valued time and precious feedback! Our company is thrilled to hear we could track down that hard to find item and support you every step of the way, all without breaking the bank. It means a lot to know our efforts made a difference for you. If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
After giving the wrong address you reached out to me to me several times to let me know the order was not deliverable to the address i sent, i also received a phone call asking me if it was correct. After the correction my order came within a couple of days and was totally satisfied with the nasal mask and it was so much better than the full face mask i was using. The customer service to correct and make sure i received the order was really first class. Kudos to your team members and your company, you are now the only cpap company i will use of all my needs. Awesome experience for sure! Thank you all very much. Be well and stay safe. Rich
Hello Richard!
Thank you so much for your kind words and amazing feedback! We are thrilled to hear that our company could swiftly resolve the address issue and that you're loving the nasal mask. Your satisfaction is our top priority, and we truly appreciate your trusting us with your CPAP needs. If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
I needed a new bag to carry my machine on the road. Finding the right one, ordering, and receiving it were a snap.
Hello Bob!
Thank you for your valuable time and precious feedback! We’re thrilled to hear that finding and ordering your new bag was quick and easy, making your trips smoother is exactly what we aim for. We appreciate your business with our company and if you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
This was my second try at using a CPAP machine. The first was marred by my own inexperience and an insurance company looking over my shoulder. This time, I bought the machine with my own money. No insurance company looking over my shoulder. No third-party meddling. Your company did a wonderful job, and the machine is working great.
Hello James!
Thank you so much for sharing your experience over your CPAP journey on your own terms. We're thrilled to hear the machine is working beautifully and that we could support a smoother path this time around, here’s to many restful nights ahead! We greatly value your business with us and if you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
I received exactly what I ordered. Leadtime was acceptable and the product outstanding! I have always had a positive experience with 1800CPAP and look forward to future endeavors.
Hello Mark!
Thank you, for sharing your positive experience, it's wonderful to hear that our company has met your expectations. We value your business with us and look forward to supporting your needs in any and all of your current or future CPAP needs! If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
I've been using EPAP for just over a year. Only for travel at first but fulltime now. I am happythat I don't have to be tethered to pap machine. Epap works for me. Not thrilled with the snap band, wish it was adjustable with velcro. Very happy with 1800cpap and the customer support that I've only needed to get setup and using epap. Shipping is fast and product well packaged
Hello Deb!
Thank you for sharing your experience, kind words and feedback! We’re thrilled the EPAP has brought you more freedom and comfort. Our company appreciates your business with us and we're here for any current or future CPAP support that you may need! If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
They say resmed changed the tub in their cpap machine and shipped the new one that doesn't seat well…. It very clearly is not the right tub for my equipment……would not refund
I didn't have any problems with the seller and they even contacted me with a question about how I wanted it set up.
Hello Mark!
Thank you for sharing your valued time and experience! It’s great to hear that our company was able to meet all of your expectations. We’re happy to keep things hassle free and personalized and we are here for any and all of your CPAP needs. We appreciate your support and trust and if you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
Great prices. Even better service. Website is easy to navigate and filter for what you are looking for. You can't go wrong with 1800CPAP.
Hello Bob!
Thank you so much for your valued time and precious feedback! We're delighted to hear that our prices, service, and website made your experience easy and enjoyable. We appreciate your continued support and look forward to assisting you again with any and all of your CPAP needs. If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
Good variety of equipment to choose from
Ordering was an easy transaction
Machine is working well and might look at other equipment later
Hello Doug!
Thank you for sharing your positive experience and for highlighting how smooth the ordering process was. We're delighted your machine is working well and look forward to helping you explore more equipment whenever you're ready. Your support means a lot and we are here for any of your current or future CPAP needs! If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
I've always been extremely pleased with 1800cpap.com. The products I need and service and delivery is second to none. Highly recommend.
Hello Ronald!
Thank you for your enthusiastic feedback and valuable time! We're thrilled to hear you're pleased with our products and service, and we truly appreciate your high recommendation. Our company is looking forward to continuing to support you in the future! If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
Easy to pick the items you need and get them to you when you need them. This makes the experience great knowing that you don't have to be stressed out about it.
Hello Lawrence!
Thank you so much for your valued time and feedback! We're thrilled to hear that the ease and timely delivery helped make your experience stress-free. We appreciate your feedback and look forward to continuing to serve you with the best solutions! If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
I received courteous assistance on the phone and was able to easily place an order which was delivered soon after.
Hello James!
Thank you so much for sharing your positive experience with us! We're delighted our team could assist you promptly and smoothly, and we look forward to supporting you again whenever you need us. If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
We needed supplies. We found you online. We purchased. You shipped. Everything worked. However, we have since been badgered with ceaseless promotions. It's irritating. If it continues, there is a good chance we'll never use you again. You have lots of competitors. I've been using a CPAP for 33 years and I know I don't need to replace masks as often as you think I do. I clean my equipment regularly and take care of it so it lasts.
Getting the sleep study machine sent, returned and then results was a completely easy process. Purchased a refurbished machine and it has been great!
Hello Kevin!
Thank you so much for sharing your valued feedback and experience! We're thrilled to hear the sleep study process was straightforward and that your refurbished machine is working so well. It's feedback like yours that keeps us motivated to provide simple solutions! We appreciate your business with us and if you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
Received exactly what I needed in very short time, I am pleased with my results and the price was very reasonable not an arm and a leg.
Hello Michael!
Thank you so much for your kind words and valued time! Our company is estatic to hear that your experience was smooth, effective, and budget-friendly. We truly appreciate your trust and look forward to supporting your needs in the future! If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
Fast service. Received discount along with good prices. I have ordered several times and have always been satisfied abd will continue to order on line.
Hello Roberta!
Thank you so much for your precious time and feedback! We are happy to hear that our company has and continues to meet your expectations. We highly value both your past and current business with us and we are here for any and all of your current or future CPAP needs. If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
From the business
We are a Direct-to-Consumer CPAP store that offers cost effective options for purchasing your CPAP machines, CPAP masks, and CPAP supplies shipped direct to you. We cut out the "middle man" and pass these great CPAP discounts and savings on to you. We offer a wide selection of the newest ResMed, Respironics, and Fisher & Paykel CPAP products on the market; all backed by manufacturer warranty.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello James!
Thank you for sharing your valuable time with us! We're glad to hear the nasal mask is working comfortably for you and it’s great to know it’s making a difference in your rest. We appreciate your business and if you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com