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1800CPAP.COM Reviews Summary
1800CPAP.COM has a rating of 4.4 stars from 1,566 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with 1800CPAP.COM most frequently mention customer service, fast delivery and timely manner. 1800CPAP.COM ranks 1st among CPAP sites.
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Ordering online was simple and easy then they kept informed during shipping and notice when the parts arrived. So easy
Asked to return the mask and received no response. Mask leaks and is painful so wanted to return it before 30 days and they don't bother to respond and give instructions on how to return.
Very fast service. Exactly what I needed. If you're a mouth breather, then! This is what you want I now wake up so rested, instead of just getting through the day
Hello Denise!
Thank you for sharing your valued experience and precious time! Our company is delighted that the mask is helping you wake up refreshed and improving your sleep, it’s always wonderful to hear how better rest makes a real difference in someone’s day. We’re here anytime you need support moving forward! If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
Ordering was simple and shipping response was fast. I received what I ordered and had a question about it and received a n accurate response.
Hello Tim!
Thank you so much for your kind words and feedback! We're glad to hear the process was quick and that your questions were handled promptly. We truly appreciate your feedback and look forward to helping you in the future. If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
I found a CPAP mask I was very interested to try. It arrived in a few days. This product came with a 30 day risk free trial that I ended up taking advantage of. The mask was fine but I have a facial structure that challenges every CPAP mask I've tried. The associates at 1800CPAP were very helpful, attentive, and communicative. After contacting them to start the the return I was quickly issued a credit balance for anything on their web site.
Hello Gerald!
Thank you for taking the time to share your experience. We're glad our team could assist you promptly during your trial, and we appreciate your kind words about their attentiveness. Our company appreciates your business and look forward to helping you find the perfect fit in the future. If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
This is the second time I purchased these wipes and they work great for cleaning your mask. Before I got on medicare I purchased a lot of my CPAP supplies from 1800CPAP.com and they were always great to deal with and the y still are. I now get them though my local clinic through medicare but I would highly recommend using 1800CPAP.
Hello Ron!
Thank you for sharing your positive experience with our wipes and for your continued trust in us over the years. It means a great deal to know we’re still your recommended choice. Our company is committed to providing the same reliable service whenever you need us. If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
So I ordered a mask after my previous one had broken in half. I purchased them both through 1800cpap, but on this occasion, one day later, it became available to get 6 feet of free tubing with an order. When I called about it and explained that I had just bought a mask the previous day a customer service agent told me that I didn't order my mask until the day before the sales promotion for the item became available. They told me since I did order my mask during the promotion that I couldn't get the tubing. I'm pretty dissatisfied with that response considering how long I've been a customer. How do you get loyal customers, if all you do is cater to new ones? I'm really at the point where I'm thinking I need to be looking somewhere else. It seems to me that being loyal to a company doesn't mean anything anymore.
I have purchased two of these. One will be used for a travel one. They work great. Great price on the refurbished ones.
Hello Randahl!
Thank you so much for sharing your experience and for trusting us with not just one, but two purchases! We're thrilled the refurbished models fit your needs well and provided great value. It's wonderful to know our efforts to balance quality and affordability are making a positive difference for you on the go. If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
Very pleasant experience from ordering the product online, to receiving the product by mail. I have nothing further to say, except if I need more parts I will be ordering from this company.
Hello Anntoinette!
Thank you for your kind words and for sharing your smooth experience with us. We’re thrilled to hear everything went seamlessly from order to delivery, and we look forward to helping you with any future needs. Our team truly appreciates your trust and if you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
The service department was most helpful with product replacement and shipping. A request to change the visa charge from a Canadian charge card to my American visa was denied. The process is a simple accounting matter at no cost to the company, however the cost to me was an additional $ 100.00 due to exchange cost. The card was used in error. Not pleased. A simple request. Management couldn't be bothered. Not happy.
I appreciated the quick delivery service, as always! Sorry I don't have 100 characters in me right now and this part of the experience isn't good. Don't force me to say more than I need to. You need to remove this requirement if you want further reviews from me. Is this long enough now?
Hello Sharon!
Thank you so much for your kind words about our delivery service, I’m glad it continues to meet your needs. Your feedback about the review process is truly appreciated, and we’ll take it to heart as we look for ways to make sharing your experiences easier! If you have any other comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
My cpap hit its 22K hour limit, and since it worked so efficiently, I hadn't been to my sleep Dr in years. 1800cpap has a very straightforward process that let me purchase a new cpap without going back to my dr and I'm so happy with my new machine.
Hello Melissa!
Thank you so much for sharing your seamless upgrade experience and allowing us to be part of helping you continue your great sleep journey. We’re delighted the process was simple and that your new machine is bringing you comfort. We highly value your business with our company and if you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
The whole process is smooth and the after sales service and chat response is excellent. They respond to questions and the website is perfect.
Hello Chadi!
Thank you so much for sharing your positive experience with us! Our company is thrilled the process and support met your expectations and truly appreciate your kind words. We are looking forward to continuing to provide excellent service for you. If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
Everything that I ordered came to me very fast with no problems. Very easy online ordering with all my supplies being in one place.
Hello Lynn!
Thank you so much for sharing your experience! Our company is delighted to hear that your order arrived quickly and our simple ordering process made it easy for you. We highly value your business with us and if you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
Easy ordering and great products. I want to give good survey feedback but there's a minimum number of characters required so I'm filling in more.
Hello Jenny!
Thank you so much for your kind words, greatly valued time, and for sticking with the survey while vaulting the character count. We're thrilled our products and ordering process made things easy for you. We highly appreciate your business with us and if you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
I have ordered replacement from this company in the past. I noticed a crack in part of the headgear. I found the part easily on the website and ordered. My order was delivered processed and delivered promptly. I would recommend this company.
Hello Jo!
Thank you for your continued trust and for sharing your positive experience with the quick replacement process! Our company is grateful for your recommendation and will keep striving to ensure every visit ahead is just as smooth and supportive. If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
Ordering and delivery of the right items very quickly with good communication is as was expected: flawless!
Hello Mark!
Thank you for sharing your positive experience and valued time with us! It's wonderful to hear that everything from ordering to delivery and communication met your expectations perfectly. We're committed to continuing this level of service and proud to support you with every step moving forward. If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
Excellent website easy to use decent prices and fast delivery. 2nd time using this site and will continue….
Hello Paul!
Thank you for your continued trust and kind words! We're thrilled to hear that the website and delivery met your expectations smoothly. We look forward to supporting your future needs with the same care and reliability! If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
It was very easy to place and receive my order. A+++, any thing to do with cpap...,...
Hello William!
Thank you for sharing your positive experience and valued feedback! Highlighting ease and trust means a lot to us as we strive to make every order simple and seamless. We look forward to supporting any future needs you have with the same care. If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
Shipment was very fast and quality is great! Saved alot of money instead of paying them through insurance deductible.
Hello Kathryn!
Thank you so very much for sharing your positive experience and acknowledging the fast shipment and quality of the filters! Our company is thrilled to hear that our products helped you save on costs and met your needs so well. Your feedback truly motivates us to keep providing excellent value and service. If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com
From the business
We are a Direct-to-Consumer CPAP store that offers cost effective options for purchasing your CPAP machines, CPAP masks, and CPAP supplies shipped direct to you. We cut out the "middle man" and pass these great CPAP discounts and savings on to you. We offer a wide selection of the newest ResMed, Respironics, and Fisher & Paykel CPAP products on the market; all backed by manufacturer warranty.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gawain!
Thank you for acknowledging the simplicity and transparency of your ordering experience with us. Your confidence means a lot, and we’re committed to making every step as smooth and informative going forward. If you have any comments, questions, or concerns, please do not hesitate to reach out. Thank you and have a great day!
Best regards,
Customer Service -1800CPAP.com