On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
123Ink.ca Reviews Summary
The company has garnered a mixed reputation, with some customers appreciating the reasonable pricing and prompt delivery of their products. However, a significant number of reviews highlight persistent issues with product quality, including malfunctioning cartridges and poor compatibility with printers. Customers frequently express frustration with the company's customer service, citing unhelpful and unprofessional interactions, particularly regarding returns and warranty claims. Overall, while the company may attract customers with competitive prices, its failure to provide reliable products and satisfactory support has led to growing dissatisfaction and distrust among its clientele.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I bought all my brother ink on this website and has no problems at all.
Terrible customer service. Their toner cartridge leaked all over my machine and infected the rest of my machine. They would only refund the leaked cartridge and not the other 3 i bought from them that were damaged by the toner leak. After much complaining, they finally said they would accept all 4. I have yet to receive the package they said they would send me, so that i could return all 4 toners. Product is terrible and their customer service even more terrible!
From the business
123Ink.ca was created with a simple goal in mind; to provide quality ink cartridges, toner cartridges, and office supplies products.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We are very sorry to hear this from you and trust us we understood your frustration. I would like to know if is possible for you to provide your invoice number so I can see if there is anything that I can help you with, in your case if your cartridges are leaking and causing damage to the printer, then the best way is to contact to our customer agent and in your case they should be able to refund you. It would be more than appreciated to let me help you with your case and hopefully everything will work great for you!