123Ink.caReviews 85

I ordered on TV mount online www.primecable.com which is the same company of 123inkcartridges.ca, I want to return the item, but can never contact them. All phone number they provided are not in service. I tried all numbers on their websites. Only one number is working, and waited two hours then discontinued. Call again same thing. I emailed three days no reply. I never had this experience before. I rather purchase on ebay from China for less, at least i have paypal protection.

I ordered a toner cartridge, and, since I live next to the Western outlet, I tried calling to see if I could pick the cartridge up. Two and a half days and 43 calls later, someone finally answered the phone and told me my cartridge had to come from Montreal - this for the most common Samsung cartridge! Eleven days later, Canada Post left a note on my door advising where I could pick up my cartridge. I can do better locally.

I shop from them several times. I have to say, I am not 100% complete satisfied with them for every purchase experience. Mostly is the issue with back orders. The reason I still give them full mark it is how they listen and deal with my each problems. I was once complain through the Facebook, there is this guy name Andrew, he help me with my order. He checked and find out my back order already send out and there is only two more days to wait. And he offer me a power-bank for cellphone as apology gift. And for the other time, still problem with back order. I was waiting too long and got very angry. I called their customer service. The guy name is James followed my case, and offer me an extra 15% off coupon.
I can understand there are good and bad part in one company. Sometimes the problem is caused by certain department or employees. Sometimes the problem is caused by the supplier. There are risk everywhere. What I think important is the attitude. I can feel the willing of doing a good business from them. I love to support our Quebec Local small business like them. And I hope they will be better in the future.

My first order with 123inkcartridges for toner cartridges was very satisfactory, Moustache brand. For my second order they sent me an unbranded product that lasted just a few weeks rather than than the several months that is normal with my printer. I am retired and there is very little variance in the amount of printing that I do throughout the year, so there is no question that the problem was with the cartridges (not just one, but two of them).

I e-mailed 123inkcartridges on March 4,2016 with details of the problem and received a standard reply the same day. I replied immediately asking for a specific response to my concern. This e-mail was ignored. After returning from vacation, on April 7th I sent another e-mail saying that I was still patiently awaiting a reply to my March 4th e-mail and would not be placing another order until the issue was resolved. This e-mail was also ignored.

I telephoned April 12th to try and resolve the letter and was basically stone-walled. Firstly I was told that they have changed their system and therefore had no record of my e-mails. Think about that for a second. Then I was asked to explain the matter all over again, but continually interrupted and challenged. I asked to speak with a manager, but was told that nobody was available. I said that I would forward all the e-mails and asked that a manager would read these and call me back. Of course I never did hear from them again.

Dont be sucked in by the cheap prices as I was. It will cost you much more in time and frustration trying to deal with these people. I just wish I had read the reviews before dealing with them. I fully endorse these previous review summaries:

This company sells junk

If I could, I wouldn't even give these guys even one star.

I would rate them as a zero if I could

Terrible customer service

Purchased color ink cartridges for my Canon printer from this company. The yellow cartridge stopped working soon after it was installed. The cartridge is still full of ink, so the problem must be with the cheap low quality chip they use. When there is a problem they do not want to know or care - Bad customer service. A waste of time and money, I will not be using them again and suggest that every should avoid this company at all cost.

I HAD ORDERED THIS PRODUCT ON THE 26th OF MAY, 2015. THE PICTURE DESCRIPTION, WHICH WAS SHOWN ON THE SITE WAS COMPLETELY DIFFERENT & OPPOSITE TO THE ONE I GOT. THE QUALITY OF THE PRODUCT is not even worth what the price was. THE PRODUCT WAS LYING AT BLUE DART COURIER SERVICES IN UNA, JUST BEHIND MY HOUSE AND I NEVER GOT ANY CALL FROM THEM IN 7 DAYS UNTIL I CALLED PRINTVENUE TO ASK FOR THE ORDER. TODAY, WHEN I CALLED THEM AND TOLD ABOUT IT, RATHER THEN TAKING A COMPLAIN, THE CUSTOMER CARE EXECUTIVE SAID, SEND A QUERY TO AN E-MAIL ADDRESS, AND THEN WE WILL SEE IF YOUR PRODUCT NEED TO BE REPLACED OR REFUNDED. THE WORST ON-LINE BUT EXPERIENCE I HAVE EVER HAD IN MY LIFE. I WILL MAKE SURE THAT I BLOCK THIS SITE AND REPORT AS SPAM ON MY SERVER. WILL MAKE SURE NO-BODY IN MY CIRCLE MAKES A FOOL POUT OF HIMSELF WITH PRINTVENUE. ZERO CLASS IN SERVICE AND QUALITY! EVEN THE ORDER NUMBER THAT THEY UPDATED IN MY ACCOUNT IS WRONG! On top, when i spoke to the executive, and told him that i am gonna leave a genuine feedback about my experiance, the guy named kunal said, 'go ahead'!

We should never give a conclusion so quickly! I ordered a speaker phone from their sub-web phonegala.com. I am happy for 2 weeks, and it is not working. I left it inside of the car for a -28 degree weather. I was very angry. I think it is the quality's problem. So I complained and called their customer service. The boy name Kevin answered and he just resend me a new one with out HesitationHe also advice me not to leave it outside when the weather is very cold. I got the replacement in 3 days and it works very well! Thank you!

I made an order, after that I got an email told me that it is out of stock. I was angry but they said it is because of the Christmas rush. I can understand. I finally received my order 7 days later. Products are very nice, and they are very well packed. Overall satisfied. Just please do not put those out of stock product on line. I understand that they want to make money. But it is not a right way to make money to mislead customer or make customer paid first and let them wait for the back order.

I needed to replace three ink cartridges on my Epson r1800 printer and ordered an additional 10 to take advantage of the free shipping. After using the 3 new cartridges my print heads became clogged rendering the printer useless. After getting a new printer I called to see if they would take the remaining unopened ink back and apply the refund towards the purchase of oem ink for my new printer. I was told they would not help me because the order was over a year ago. When I asked for a manager to make that decision I was told "they won't help you either, good-bye" and abruptly hung-up.
Glad I found out now before wasting any more money with them.

Ordered HP97 cartridges, they sent HP99. Unit would not accept it. They refused to accept returns on the open, (but unused) unit. Am thoroughly disgusted with their attitude and return policy Its obvious they are extremely hungry and desperate for any cash they can get their hands on. Since they obviously need the money a lot more then I do, I donated the entire $30 to their bankruptcy. Hopefully they will choke on it! Don't make the same mistake I did and waste your time and money buying from them. Pay bit more and deal with a reputable company!

Good prices on toner, easy to use site with lots of other office supplies. However, they seem to price items so that your order total is juuuuust below their shipping threshold. I had to order another small item in order to get my total above the threshold. Then they didn't even send me the right item. Depending on how this toner lasts, I will probably order from them again. Just be aware that you might end up throwing in a $1 item to get to your shipping threshold