123Ink.caReviews 85

I have dealt with 123 Ink Cartridges in the past, and was always very pleased with service and products.

Unfortunately my recent experience forces me to rate this company below 1 Star.

Placed an order, received a confirmation and that was it, no further response, I have tried to call them several times, waited on the line of 20 to minutes at a time, I have sent e-mails after e-mails, no reponse.

I think it is time for 123 ink cartridge to retire from this business, as you are no longer capable of handling it.

Very, Very unsatisfied customer, now I have to contact PayPal and advise them of the crappy service this company is now offering and to please refund me the amount paid.

I had an old printer left from my room mate and ordered the compatible ink from 123inkcartridges. Delivery is quite fast, and it works well. I know the quality of OEM well be better, but for a student to print some article or paper work or coupon, I didn't find big difference.

Cause the good experience on 123, I ordered some other products like hdmi cable and camera bag also from them. So far without any problem.

They are having more and more products now, sometimes I even picked up gifts from it to my friends.

Horrible... I needed ink cartidges for something urgent and I feel into trap of this cheap company. They sent it via Canadapost and Canadapost lost it. When I asked for another package to be sent to me or my money back, these guy gave me " Sir, we have opened an investigation. You have to wait till it ends" Really? And till date I am waiting for my money back. And their customer care was so insensive to my calls, she was like doing me a favour for picking up my call. STAY AWAY from this company.

I would rate them as a zero if I could. I ordered three Measy RC11 android air remotes, which were listed as IN STOCK. It took them over a week to ship because as their CSR told me, they were OUT OF STOCK and were waiting for more to reach their China warehouse. After I complained to their customer support, they added a note to the product listing which indicates the order will be shipping from China. SHADY!

I ordered from a Canadian site because I was expecting my before Christmas. Turns out my order is coming from China, and I would have been better off ordering from a Chinese retailer. Ordered November 30th, and the ETA is January 3rd. I've had faster turnarounds from Chinese retailers. I'm disappointed that a Canadian retailer is worse. I'm even more disappointed that they didn't offer anything to do resolve the issue. No reimbursement, no escalation, nothing. Just a great big F U, and thanks for your money.

AVOID AT ALL COST!

If I could, I wouldn't even give these guys even one star! First off I called the 24 hour customer help line. The connection was horrid and the person barely spoke English. Luckily I speak Cantonese and was able to communicate. The item I wanted to inquire about was in stock and was located in their Montreal warehouse. I straight up asked how long it would take to ship to my location and she told me 3 business days from Montreal. Not a day more. I waited until I got home and right on their website they advertise the product would arrive in one business day! Whether it be 1 or 3 days, I was thrilled as I had been searching for this item all over and needed it by Thursday (4 days). I placed the order and kept an eye out for when it shipped. Finally near mid afternoon today, I receive an email notification advising it shipped and the ETA was SEVEN BUSINESS DAYS! I quickly called the so-called 24 hour line and got an answering machine 3 or 4 times. I kept calling until I found someone - not that it helped much. All she could so was apologize. No chance of them shipping the same product faster (I even offered to pay more). No option of a refund. Nothing. I asked to speak to a supervisor. Not available. The only option was to cancel and ship it back when I receive it. But on whose dime? I was already too infuriated to go there. So let's review. Customer service verbally tells me I would receive my product in 3 days. WRONG! Website boasts I would get my item in a whopping ONE day. WRONG AGAIN! No chance of any solution was provided by the so called customer service. No supervisor was available to speak with until the next morning (6am my time). The only option was to cancel and ship the product back! Thanks for the false advertisement! Thanks for the help! Thanks for taking the time to come up with a solution! Yes. That was bitter sarcasm.

A word to both the wise and unwise: DO NOT BUY ANYTHING FOM THIS COMPANY. HORRIBLE SERVICE. HORRIBLE DISPLAY OF DISINTEREST AND LACK OF RESPONSIBILITY! ABSOLUTELY NO SENSE OF ACCOUNTABILITY AND RESPECT TO THEIR CUSTOMERS!

Yikes! Do not buy electronics from these guys. I just bought an ereader from them. The Price was too good to be true. First of all it took 27 days to arrive (from China) and when it did, there was NO owner's manual! I double checked the website and an electronic owner's manual was supposed to be included. Sure enough, I charged up the battery on the eReader and opened it up and there it was! IN CHINESE! Arghhhhhhh!

To add insult to injury, I next discovered that the darn thing is based on a very old Android operating system that is not compatible with Adobe Digital Reader so I can't use it to download eBoods from our public library!