ZulilyReviews 4,523

Got my package from Zulily on July 6th. Very pretty decorative glass jar with the flip top. Package looked just fine. When I finally opened it this morning the top of the jar was in a million pieces. Tiny shards. I looked up the return policy and found out to ship it back would cost almost more that it was worth. Not going to ship it back as I don't want to repack a million pieces of glass. Oh well that old saying goes. If you are happy with something you tell 2 people, if you are dissatisfied then you tell everyone... Hello everyone!

Quality has truly plummeted since the early days of the site. Seems to be all cheap, poorly made knockoff stuff now (I've ordered 6 pieces within 2 months, only one of them is wearable.) Sizing is a disaster, all over the map. I have been burned too many times... the abysmal return policy means I'm just donating stuff to charity immediately after it arrives. Fool me once, shame on you. Fool me twice, shame on me. You don't get a third chance: I've given up.

What a joke! I ordered a pearl necklace and an 'Italian leather' tote bag. The necklace arrived yesterday about 2 weeks after ordering. Looks nothing like the one on the site. The colour has been painted on. I have several cultured pearl necklaces and this one is the ugliest thing ever. It is going directly to the second hand shop. I cringe to think what the bag will look like! Which cost over $100 and is taking about 6 weeks to arrive. No return policy? Never again do I buy from this company.

My very first order with Zulily was an expensive linen dress although on their website it looks great and very sheik when received it, it was horrible quality linen I won't even ware it for bed as p-jay & their size chart is not correct way too small. When calling in to give them to see if I can return my item and get a refund on my credit card I couldn't they gave me a store credit. So I was tied down to use my credits. Each item I purchased and received was again very poor quality nothing like what the pictures show no their website and sizing is way too small or way too big. I have called in once again saying I am no longer interested in using their service therefore I want a full refund on my card they inform me that that is not possible they can give me a $10.00 store credit only. I guess the message is not clear enough I do not wish to shop with them anymore therefore store credits is no value to me. Stay away from this website amazon will be a better deal!

While I have had some pieces in 3 orders work out... mostly men's t-shirts and a couple of tunics, this is what we found. SHOES are a big huge bust... we ordered a men's pair of dress shoes, casual runners and two pairs of women's New Balance. Three of the four pairs did not fit. I see others have had the same issues. I should have looked here first. While the shoes clearly state the size but when compared with new ones we bought to replace them they are not the same size. I purchase a cheap six pack of bras... they were underwire and broke first time on... the more costly one didn't fit either. ITS A NO GO FOR ME...

The order took over a month to arrive, the one item was perfect, but the other was the same size but was too small. M should fit like a M not a xs or s. Then there was a restock fee and of course the return shipping. To top it off they were only giving no refund to my method of payment. They were keeping my money and I could use the credit on my next order. I told them how I felt about that and put the tunic on a local swap sbop. Never ever order anything from these people. We need to put them out of business. The cute pics they flash on Facebook are a sham

We bought my son a pair of shoes on 7 June 2017. We were originally told that we would receive the shoes in 7-10 days; however, the shoes did not even SHIP until over two weeks after we placed the orders. On top of that, after the order was shipped, we were notified that the shoes would arrive on 25 June 2017, but the shoes didn't arrive until 28 June 2017. It took three weeks for the shoes to arrive when we were originally told 7-10 days. This is ridiculous.

I ordered 2 tops on June 1,2017. Originally the order said it would take about 10 days as each item was constructed when ordered (really? For a piece of standard clothing?). Then I got an update with an order status link that said my order was on route to vendor and that it had an expected delivery date of June 23rd. Maybe I am used to competent shipping because 3 weeks seemed like a ridiculously long time to fulfill an order. On June 22, I got a "track your order" email that showed it was being shipped from China. Today, June 27th, the tracking shows that it has finally reached San Francisco so if it arrives in the next 3 days it will have taken a month. Even it these tops fit well and look great, I will never again order from Zulily. When I order something, I usually have a plan for when I want to wear or use the item. These tops will be two weeks late for my original plans. I will stick to Amazon.

I purchased a set of muk luks gray daisy toe loop sandals and the loops could almost fit 1.5 toes. One of the toe loops was also bigger than the other. They were "kind enough" to allow me to return the defective shoes which cost me $$27.00 to them for a 2% restocking fee, plus they would deduct original shipping to me leaving me with a "Zulily only" credit only of $14 or $17 (don't have paperwork in front of me) which would end up being $8 or $11 after I paid 6.00 for shipping product back to them. All this for a defective product they should have never sold in the first place. I contacted Muk Luls to let them know what Zulily was doing with their product. Do yourself a favor, don't buy from Zulily. They care nothing about their customers.

I've been a loyal costumer for 4+ years. I've spent thousand of dollars here and have been pleased with their products for the most part. However, today I received my package with a FAKE perfume. I have purchased many perfumes from zulily and have never had this happen. I new right away it was fake because the plastic wrap was off and the bottle was shaking inside the box. As soon as I opened it the bottle was tilted and the cap was completely off of the bottle. Also, the lining inside the box was glued crooked and of course the smell gave it away. It was pretty close to the original V&R flowerbomb but not quite. I called customer service immediately and they have promised to issue a reimbursement to my card. I am so disappointed and will probably not purchase anything else from here again.

On 5-21-17, I ORDERED 8 PAIR OF LEGGINGS BECAUSE I AM PREGNANT AND ITS VERY EASY TO WEAR. On 6-6-17 I received 2 pairs. When i checked to see if my other leggings had shipped they didn't until 6-12-17. Ok, so Im thinking yayy I should have them within a week right. WRONG. I clicked the tracking number within the email they sent me and it took me to some no name shipping site that gave me the same information every other day, like someone was just copying and pasting the same false info just to say they updated it. It kept saying Jamaica, NY, Elizabeth, NJ, and Atlanta, GA, over and over. Ok so i called Zulilly and they said, OH YOUR STUFF IS BEING SENT FROM CHINA SO ITS PROBABLY IN CUSTOMS. What? Ok fast forward... I called Zulilly again and a nice lady told me to just take the tracking number and put it into the usps website tracking system and you will be able to track it... FOR REAL. So today is 6-26-17 a month and 5 days after I spent my hard earned money on their website and still no leggings. When i do get them, i have a feeling im going to have to rip the tags out the back of the pants like i did the other 2 pairs because they are rough im so serious! I work and go to school so i dont have time for Zulilly's shenanigans. 1 & DONE! Never again!