ZulilyReviews 4,523

I was taken in by the beautiful pictures and stylish styles. Oh my, the actual products were so cheap! This is literally a place for very very cheap China products. Suzanne Betro line is shipped directly from China. I spent a few thousand dollars because I had been out of work for so long and had not been able to buy anything for a few years so I desperately needed clothes for my new job. I was so excited until I received the clothes and jewelry. I feel so sick that I trusted them and spent so much hard earned money. I can't wear any of these clothes to work! The suggested retail prices they show are not real. The fabric and workmanship is super cheap! Seriously don't be taken in by the deceptively low prices and beautiful pictures. Because you can't return anything there is no incentive for the brands to make quality products. I submitted reviews for the products on Zulily but can't find any reviews posted any where. Don't trust them you will be disappointed.

I do all my shopping online for me and family. A friend said to try Zulily so I did over last 6 months.
Each and every order has had problems and then they tell me I can return and will charge shipping and restocking fees and then balance as store credit! Really?
To namr a few issues: they sent wrong items, different size than ordered, misrepresented sizing where 1 will be OK and then next will be too big or too small from same manufacturer and then it is my problem to bear?
We are in the USA and it is not a "Buyer Beware" country! Don't see them being around much longer with all the complaints I see on this site and others.

Recently Zulily has been advertising that some items are eligible for return which was, I thought, a break from their usual no return policy. When referring to items being eligible for return, it says on the website, "Return shipping charges may apply." Well, that sounds reasonable. Right? That's what I thought. Until today when I requested to return 2 shirts I'd ordered, which were way too small because they misrepresented the sizing. I would normally wear a small in every other brand. From experience, I've learned to size up with Zulily. I ordered both shirts in a medium, and both were too small. One was like an XXS. In requesting the return, and printing the return label, it had the price of the item, minus an $8.95 restocking fee, and a $5.95 charge for the return label FOR EACH SHIRT! One of the shirts was $14.99, so if I returned it, I would've basically been paying them to take the shirt back. The restocking fee alone is over 50% of the cost of the shirt to begin with. The other shirt was $29.99. But to return both shirts I'd have to pay $30 in restocking fees and return shipping. So I'd be paying $30 to return $45 worth of shirts. Does that make sense to anyone? These shirts weighed probably 3 ounces a piece. They're going to the same place. Why would I need to pay two separate shipping charges, and why does it cost nearly $9 to restock a $14.99 shirt? They are pocketing a large portion of the return shipping and restocking fees and price gouging the consumer. They also wanted it returned by 7/27/17 (Today is 7/17/17), although it takes over a month to get orders from them most of the time. I had several email exchanges with customer service reps. None were helpful. They said, "I'd love to explain to you why we do this. We are trying to make things more convenient for the customer by offering returns like other online stores." Give me a break! Convenient? I have spent thousands of dollars with this company, and they're going to charge me $30 to return 2 shirts, and insult me by saying it's in the name of convenience? KMA Zulily! I will not spend one more cent on the made in China crap you sell! And I will make sure everyone knows about it!

I spend a lot of money on Zulily. I love the selection of products, and have grown accustomed to their wacky slow delivery system, but I am furious today because I have to make a trip to FedEx to return an incorrect item. Packing slip in box was correct - 2 cat puzzles, but box contained 1 cat and 1 dog. 2 years ago, they would have refunded my money immediately, given me $5 credit and told me to keep the dog puzzle because it was totally their fault. One year ago, they would have done the same thing after I emailed a photo for proof. Today, I have to go to FedEx and send it back (a BIG hassle for me, even tho they are paying shipping), no refund until it is received and processed, and I had to ask for the $5- which is not enough to offset my time and trouble to fix THEIR MISTAKE! Plus I have to wait and see if they offer the cat puzzle again to get the other one I need for a gift. I am so mad that I decided not to buy the things I had in my cart before I called customer service.

Zulily is by far and away the slowest online store for getting the items you purchased actually to you. I ordered something they advertised as in stock on July 7th and it won't be ready for delivery till August 7th. They have an online store but apparently have devised a way to make it slower than pony express. I will never shop on this site again what a huge joke this online store is. Hopefully they stay in business long enough to ship my stuff to me. Didn't even have any concept that an online store could be this slow in delivery. Unbelievable... but believe it. Buy your winter stuff now because it may actually ship to you by winter. Crappy store.

I was a long time customer of Zuiliy until I ordered 2 Reebok shorts for my daughter. Both shorts were the same size and the measurements for the sizes were exactly the same. When my daughter tried on both shorts one pair fits her and one pair was a little small. When I requested a return shipping label on a product they MISREPRESENTED on sizing they wanted to charge me $5 restocking fee and shipping label. I let them know that they lost a customer who has spent thousands of dollars on the site because I was being nickel and dimed. I am taking my business to 6PM.COM.

As a first time customer I was highly disappointed with the material of the clothing very cheap. Fashionova is the best site to shop on for great prices and great material. Zullilis material is all very light and cheap.The material at zulily is all the same for most of the clothing, very poor. Do not allow this company to take your money. Please shop elsewhere! Trying to help all of you that work hard for money, DONT SHOP HERE, the company will email you how busy they are to avoid the complaints

SIZNG IS INCORRECT (MUST FIT SOMEONE OTHER THAN NORMAL PEOPLE). READ BEFORE ORDERING B/C THEY DON'T DO REFUNDS AND IF THEY DO IT IS ONLY GOOD IN THEIR STORE AND THEN THEY DON'T GIVE YOU THE FULL VALUE OF THE ITEM YOU RETURNED. WHOO HOO, THEY DID SEND YOU A RETURN LABEL SO YOU DON'T HAVE TO PAY FOR SHIPPING THE ITEM BACK BUT THEN TAKE HALF OF WHAT YOU PAID FOR AN ITEM AND GIVE CREDIT. I AM TOTALY RESPONSIBLE FOR NOT READING THE FINE PRINT AND HAVE BEEN TAUGHT A LESSON. I JUST DID NOT WANT ANYONE ELSE TO GET RIPPED OFF.

I bought a pair of loafers from Zulily size 6.5. When I received them they were more of a size 8. No big deal, I'll exchange for a smaller size since they do not do returns. I paid 10.99 for the shoes and $5 dollars for shipping. When I contact them to get an exchange they say sure we will add the credit to my account. I sent the shoes in and I got a $5 dollar credit. They only credit you the shipping you paid. If I knew this I would have gifted the shoes instead of sending them back in.
So now I lost my $10.99 and I have no shoes to show for it.

Ordered several items through Zulily, sent in three separate batches by the company. The first batch two weeks after ordering, the site claimed it was delivered, I've never received the package, I've checked with neighbors, I've checked with the post office, etc, this one I could chalk up to USPS messing up, but frustrating nonetheless. The second batch shipped three weeks after it was ordered, no estimated date for delivery (it's already been 7 days since the site said it was shipped). The third batch hasn't even been scheduled to ship yet... I can't even comment on the quality of the merchandise as it appears that while they took my money a month ago, I may never see any of the products.

UPDATE: Now nine days after the second batch said it shipped (July 4), the Track Shipment Button leads me to a popup window that says it's been bouncing around a facility in New Jersey since July 11. I've attached a screen shot of the popup just because I found it amusing. Hopefully it is legible.

This business is a scam. I have shopped here for 3 years. Have spend in excess of $5000. 1) You don't get your item until 4-6 weeks most of the time 2) When your item arrives, there is a decent chance it is damaged or wrong altogether 3) the customer service is very evasive and asks you to email pictures, then doesn't respond. As soon as your order is 30 days old, they refuse a refund. But if it takes 4 weeks to ship, that's a bit shady, right? I ordered a rug, received wrong rug. Contacted Customer Service that very day, sent pictures as requested. The "correction" was that they were going to send a replacement. I never received replacement. No record of shipment, etc. Now that 30 days has lapsed, they have washed their hands clean of the matter and refuse any correction whatsoever. They will sit on the phone and argue for HOURS but they do NOTHING.