ZulilyReviews 4,523

I purchased a $20 velvet dress on Zulily. When it arrived, there was a small dime-sized patch of velvet missing in the front. This made the dress unwearable. They offered a $10 credit! Keeping in mind that shipping is $6, I now have a $4 credit. How does this even begin to help the fact that I paid for a dress that is unwearable.
Also, as others have stated, the products look NOTHING like the photos, but I could overlook that fact if my dress were wearable.

I have ordered from Zulily a few times. A friend of mine orders several times a week. Neither of us have had any problems or concerns. Zulily's parent organization is QVC. That having been said, in my opinion, Zulily has one of most transparent websites and policies I have found on the internet. The negative reviews I've read here appears to be from customers who perhaps have neglected to check out Zulily's FAQs and Terms and Conditions. Considering Zulily does not typically accept returns unless damaged, I do not order items if size is an issue unless the seller provides their sizing chart. I have found the Zulily offers some merchandise that is not typically found elsewhere and of excellent quality, not to say that perhaps some items may not meet my expectations when it comes to quality. As with any merchandise, often times I google items of interest prior to placing an order through Zulily since sometimes Zulily item description may be limited and to ensure the purchase price is better than perhaps being offered elsewhere. Zulily also provides their customer service phone number and email, which often times other websites do not provide. Customer Service has issued me a refund for an item not received even though USPS alleged they delivered the item, to include a Zulily voucher for the inconvenience. I feel this demonstrates they provide quality Customer Service.

After my previous review. I contacted Zulily again and sent my previous e-mail stating that they should refund my money and pay for the return of the rug. They sent an email saying they were contacting the rug company. Later in the day they said they had refunded the cost of the rug. I am very happy that they came through even though I had to be very persistent to get the refund so I have updated the stars to 3. I will consider ordering from them in the future.

I ordered 3 garments from them. I knew that they did not offer refunds or exchanges, so I just crossed my fingers. One shirt was from a designer I am familiar with. I have not been able to find it in my local stores. I paid $54 and it was as I expected. It took about 3 weeks to ship, which I found was not really acceptable; however, I am enjoying the garment. Another was a jean jacket that was decently priced and decent quality. It shipped in about 2 weeks. The third was a really, really, cheaply made garment that I am glad I didn't pay much for. I will wear it a couple of times and goodwill it. Also check and double check the size charts for the garment. The cheap cardigan size chart indicated I needed to order 2 sizes up, which I did, and it was still a bit snug. Overall, given the uncertainly around shipping times and lack of a suitable return policy, I probably would not order from them again unless it was a brand that I already was familiar with and knew my exact sizing.

You cannot even access this site unless you give them a lot of info upfront. Their ads are nothing but click-bait and I'm tired of companies trying to convince me they're "exclusive" and you have to join or "become a member" to shop their site. These butt-clowns won't see a penny of my money because I feel they're acting very sketchy with their tactics.

If you REALLY wanted my business and not just my data, you'd let me shop your site without all the B. S. This company SUCKS right off the bat!

I ordered 5 items and kept 2. I kept two of the items because they were different but can't say the quality was great. As for the 3 items I did return, two were the same top but different colors, however, I received them both in the same color (which didn't really matter since the quality was terrible). The 3rd item was a tote which looked really cheap.
I was told to send the items back via UPS and submit the receipt for reimbursement and am now told they will only refund half of the amount! They did give me a small credit towards a future purchase but I don't think I'll be buying from them again.
Also, they are not very friendly or helpful.