ZulilyReviews 4,523

What good is an online store without the proper customer service? I am so disappointed in my first and ONLY order made with this company. How are you going to ship me an ill-fitting garment made of cheap fabric that looks completely different online; and then not refund me when I just want to return it? Now, not only are you going to take more money from me to ship it back to you, you are only going to give me a store credit? This is not the way to retain customers. You should really re-think this policy if you want a more more and returning customers.

-Disappointed One-Time Customer

Zulilly orders are always iffy because the sizing is so variable - one time large is too small, another time you could fit yourself in the item twice, so was happy that they gave fast refunds - and half the time told you to donate the item to a charity.

Last two orders had several items way off size, but asked to return one "large" that would not have fit a skinny 10 year old. Seems they now deduct 5.98 for returns.
Considering that item cost 14.98, that's ridiculous, not even offered a credit for entire amount, much less a refund.
Decided to give the item away.

Be VERY careful about ordering anything now, unless you have bought from the same category and know the sizing.
Chinese sizes are often very, very small - then, for no reason, the same size ordered is like a tent.

It's pretty much random how they size anything and, since most clothes are very cheaply made, the sizes can vary from the same category.

Also had major disappointment ordering garden items (solar items that didn't light up ever, garden chimes that were far smaller than pictured and very cheap looking, etc.) - so be careful since their RETURN policy is now much less satisfactory.

I ordered a Reborn Pintuck Tunic from Zulilly. I googled the item to check on quality and prices elsewhere. After reading negative reviews, I was hesitant, but the top was inexpensive, and I could always donate it if I was unhappy. It took some time to receive, which was stated on the website, so I was not surprised. Yesterday, a beautiful top arrived that fit perfectly. The material is soft, and I checked all the seams to make sure it had been sewn well. The tunic looks adorable with leggings or skinny jeans, and if I were younger, I could wear it as a short dress. I didn't have any issues, so I did not use customer service and cannot speak to this issue. I ordered an inexpensive top, what I ordered arrived, and I am happy to wear it. They do not lie on the website... delivery is slow, there aren't any refunds, I read every FAQ, but for $24.00, I received an great top. Make sure you read the web site conditions before ordering.

I just placed my first order and was impressed with the styles, variety and prices. After I ordered I looked for reviews on the company, I realize that wasn't the brightest idea after the fact. Many reviews were not good and Sadly I had already ordered 7 items! I expected my order within 2 weeks as they stated which was fair as I live in Canada. All the items were loose fitting tunics as not trying items on I knew I had a better chance of an appropriate fit, I read and double checked the size chart and information on material and sat back and crossed my fingers. I received my items 11 days later and was exactly what I ordered and the fit was perfect. The materials were a nice weigh and I washed all in cold water and laid to dry which I always do immediately with new clothes. No shrinkage or wrinkling perfect. Most of the items were highly reduced so I didn't expect a lot as generally you get what you pay for However the value was very good. I am Thrilled! I will be ordering again soon and will stick with my formula of carefully reviewing all the information and staying away from fitted items. Love Zuilly!

Slow delivery. When it arrived the package in the back had been torn open as well as the merchandise inside. Called to report it, customer service could have cared less. Returned the product and they received it 4 days ago and still I have not received a store credit. I requested a refund to my account and was told no. They take you money right away, slow to deliver, charge you to return it. All they are doing is making money off of innocent people! What a crock of a company!

Ordered from Zulily, it was actually Gymboree stuff and the prices were awesome, so I impulsively purchased. Several days later I got click bait from Gymboree themselves and clicked on it. I once again ordered more stuff for my granddaughter. A week later I have received my order from Gymboree, everything is awesome and it was FREE shipping. My Zulily order, no ETA on when it will ship from Zulily. Seriously? Do they use Pony Express? Did they take a time machine back to the 1960's? It is really not acceptable in our instant gratification society, especially since babies grow so fast, you need to get those clothes ASAP. Not impressed at all. Slick advertising makes it seem like a really together company - they are NOT!

I have been a customer for several years. They used to have excellent customer service. They used to refund your account when you were not pleased with an item. I recently ordered 3 sets of curtain panels. One set arrived with holes in them. I contacted customer service. ( I sent pictures of the holes), they sent me a shipping label to print off, and told me to send them back for a partial refund, and I would have to pay for the label! Seriously! And they would only give me store credit 5 business days after receiving the product... no thanks! ( plus, I needed the 3rd set of panels to complete my window) I have found items cheaper elsewhere. I also don't like how long it take for them to ship an item, and the very slow shipping speed. I will never buy from them again! There are much better online shopping sites!

I use to love this store but some thing has changed I don't know if it is because qvc took over but their stuff seems boring things that you can find at other stores I liked the fact that their things were unique and pretty esp in the home décor. I don't know if they changed who was doing the ordering for their products but its gotten boring and cheap looking. Disappointed I loved their stuff before. Wont be shopping there again

Horrid customer service, very difficult to return items, deceptive photos.
WRONG size charts--totally off--been burned a number of times on that.
Crummy photos that when it finally arrives, you realize it's horrid fabric, horribly manufactured, worse than crappy Halloween costume fabrics. I've gotten several items that was like house paint on fabric, scratchy, and faded drastically after washing, or thin polyester pajama fleece used in something that appeared to be a flannel shirt.

Shipping charges on everything, most other websites will be free-over-$50.

Research what you are looking for on-line, and then consider IF it wouldn't just be easier to go to the local store or thrift store and try it on to verify FIT and Quality, plus it'd be FAR easier to return if it fell-apart. Plus most stores will give you cash back or credit equal to what you paid.
NOT SO with Zulily--it's very hard to return, or it gets "lost" in the warehouse and they don't credit your account. Or it's a smaller amount than what you paid. Make sure you photograph everything you send back plus keep your postal receipts so that IF necessary, you can enforce them crediting your account or refunding.

On top of that, most of the items can actually be found online CHEAPER & might be easier to return to the seller. It might be under a slight variation of the original corporate Manufacturer name, but it's the same product. But it takes time to find it.