ZulilyReviews 4,523

Based on some positive press, I gave zulily a try and ordered four things. Only one truly looked like the photo and the descriptions were misleading at best. A tunic turned out to be an open shirt with no ties or buttons, though the photo did not show that. A dress that looked like broadcloth turned out to be a knit that showed its white obverse when stretched, so the color over wider body parts was lighter than on narrower body parts. On return, I was charged $7.95 per item, even though the policy says $2 restocking fee and $5.95 label fee and I used only one label! I could have shipped everything in one priority envelope for $10 but they require you to use their label so it cost me $24 in "postage" as well as the $8 restocking. Even simple things... like figuring out how much credit you have... are made tough on the poorly designed site. I can see my line items of return credits and all the fees charged against it, but it doesn't bother to show the total. I wasted my money... be smarter!

I've purchased from Zulily 4x, and each time I hoped would finally be that amazing experience I've read others describe. Nope. First I ordered a raincoat and 3 pairs of sneakers for my 2 year old. The raincoat ripped within 3 hours of him wearing it, and it was definitely not small, and more on the larger size if anything. One pair of sneakers was the wrong size altogether, and the other 2 pair ran extremely large and he won't be wearing them for maybe another year to 18 months. My next purchase was an engraved picture frame for my in laws. This took nearly 7 weeks to arrive and was not engraved by any means but rather made with what appears to be vinyl.
My third purchase was a 2 pairs of Gymboree pajamas. While they were the proper size and fit, and adorable, one came with a small hole on the tummy and the other had an ink spot.
My recent purchase and also my last ever, was a cute little head pillow for my niece with her name and a cute saying. It not only took nearly 5 weeks to arrive, but the colors faded to near invisible with the first, initial wash prior to use.
What a waste of time and money on my end
Live and learn

Does it seem reasonable that for $8.00 in shipping fees, for an order over $50.00, that I wait over a MONTH to receive the product? I shouldn't even stop the timer at this point. I ordered this August 29th and it is still bouncing around in nowhere land. It SAYS it shipped October 2nd so I suppose that's something.

Look, I get that longer wait times are standard for Zulily, but honestly this is ridiculous. They give us set quantities of which people can order, so one would assume they have at least SOMETHING in stock or can satisfy the orders in a timely manner. But honestly, for what I've paid, these are 100% not worth the wait. I have truly given this company a chance. I have been shopping here for almost 2 years and so I can tell anyone who is thinking of buying something: This company has been in a SHARP decline. You are truly risking your money for a product that will not be delivered for at LEAST 3 weeks, likely looks nothing like the picture, is made of cheap material, and is sized so poorly it probably won't fit.
Zulily has let themselves and their patrons down. Shop elsewhere.

Out of all the companies out there, Zulily is one you can trust to get your merchandise. I have been a customer for over three yrs. Now. Customer service is great. Every now and then you will get someone that must be having a bad day, which we all have. Because I have never had a problem returning or exchanging things. Yes, the shipping does take some time, but look and see where the product is coming from. If the product doesn't match the description on the site and size is not what it is suppose to be. Then contact customer service, by phone or e-mail. I have never had any problem getting a response from customer service. E-mail take a day to get a response sometimes. But there is always someone there when you call.
Zulily is a company that is a honest and trustworthy company. I have no complaints with them. I have ordered quite a lot from Zulily and plan on continuing in the future.

I was a customer for awhile... loved! The items and service... then spent a time away. Have TRIED OVER AND OVER to get help to reset my password (that was buried by time, I guess) and no intention of help... in fact, they have something called "I'm no robot" that insists you respond correctly to their pictures... so I could continue to shop... it's been days (5) with no response to many emails and asks for help. I'm "done". There are so many other sites available to us as consumers... I'm finished with the company that can't respond to even one question, much less help me secure my on line help. I'm done... sorry for all the companies that depend on them...

Have been wanting to order from Zulily for quite some time, after reading what seemed like hundreds of reviews, I gave it a shot and I was surprised.

YES the shipping does take a very very long time because they item is shipped from the store it came from to the Zulily warehouse and then shipped out again, that being said do not order if you need something right away.

YES my item was exactly as described, same quality, brand, material, size. Why? RESEARCH. Read the reviews on items, look at the size chart and for the love of God do NOT order from a company if you have never heard of it. I ordered a pair of Fox leggings and was impressed.

I would definitely order from Zulily again, the prices are worth it if you can stand the wait!

I am giving zulily 5 stars because I ordered two activewear pants in two different transactions and they only charged me for postage once and I received my items very quickly. One item was not quite what I wanted so I emailed them to organise a refund, they responded to all my emails quickly and put my refund into my bank account without me posting back the item! They told me to keep the pants and give them to someone who needed them Thank you zulily! I will be shopping with you again!