ZulilyReviews 4,523

I was surprised to read so many negative reviews about Zulily. Ive made several purchases from them over the last few years and have been satisfied many more times than not. Ive ordered clothing (adult and children), shoes and home/kitchen accessories. Ive only had to contact customer service twice and each time the matter was resolved satisfactorily, even with their no return policy, and the reps were very courteous. I have noticed lately however that sometimes items are returnable.

Many of the items Ive gotten from Zulily have outlasted garments Ive purchased from the major department stores. Additionally, you can find items that are different and you dont find in department stores. I always get compliments on my Zulily garments.

While it can sometimes take up to two/three weeks to receive a purchase, after a couple of orders I realized this and just wouldnt order anything I needed right away. I have at times received my purchase in less than 10 days. Also, I adjusted to the fact that my entire order might not be shipped at the same time. But the things Ive ordered have been worth the wait.

I just started to order from them recently. So far so good. As far as shipping goes I find them to be upfront as to delivery times. I've even received my shipments early than stated. Although they don't accept returns (I'm in Canada) I have received refunds on a couple of items that weren't up to par and was told to keep the items or donate. If you need something for an event I'd order 2 to 3 weeks ahead. The site is quite user friendly.

I ordered on October 16th. It still hasn't shipped. Ordered from three different places and have received all other three orders. Zulily's isn't even in route. I did read the reviews, but hoped it was a bit exaggerated. I guess, shame on me for not believing the negative instead of the positive. My son went on a red ribbon day without his special stuff. He lived though. Unless I want to wait a real long time I might stay away from this sight. Competition is out there. A few may like this idea, but majority holds the ultimate impact. Just saying. I'm not upset, just disappointed in myself for not making the right choice... I will make another review after my order arrives. Hope this helps some other parent...

Most things I order are cheap so if they don't fit I just give away. A couple times I ordered expensive items that didn't fit or really bad quality for the price. I called customer service & was helped immediately. Once I was told to keep the item & was given full credit. Another time I was allowed to send item back & received credit - shipping. Was ok with this as it states no returns. As for home items, make-up, etc., have been pleased with items.

Placed my order on 9/20. Showed shipped on 10/7 but Fed Ex had no tracking information. On 10/23 I reached out to zulily and was told that my package was undeliverable and retuned to them. Said they were sorry that it didnt go as planned and gave me a $10 credit. Liars! I would have been able to track it if that was the case. They say they will issue a refund. Waiting to see if that happens. What if I didnt call them? Would they keep my money? Why not just be honest and tell me they couldnt fulfill my order? Never again, keep your credit!

I have been ordering from Zulily for 2 years now and with only a couple of minor glitches am very satisfied with the company. The customer service is better than it used to be and the online app is user friendly as well. When ordering you have to allow 2-4 weeks depending on where they are getting it from so I just factor that in and dont do last minute shopping with them. With one exception everything Ive ordered has looked nice and been good. The trick is to pick from companies you know when ordering products if you can. Overall I am very satisfied and would recommend Zulily to my friends, and have.

So i have been ordering from this company for awhile. Some things come wrong color. Some things come damaged. Some just plain ole crappy. And other times i love some items. It is hit or miss with these guys. The shipping does take forever. And it's hard to differentiate if they are Chinese sizes or US sizes. And customer service is about the worst I've come in contact with. Here's the thing, if you don't shell out a lot of money in the first place then you won't be too disappointed if the stuff sucks. You have to know which brands are good. Suzanne Betro stuff is great. Anandas Collection is great too. Whereas Hot Ginger is terrible. If your not willing to do the research on each of the items then definitely don't order from them.

I ordered a piece of accent furniture from Zulily. It came totally tore up and broken up. They will not replace or refund or even give store credit for the item. I've had other issues in the past with items and they've given store credit. Even with the employees full names you can still not talk with the same person to try and rectify the issue. After the 6th call and emails I still have no resolution. Everyone says that they have communicated with the Accounting department to provide the refund because they can't figure out how to process it back to my credit card. Poor service. They ask you to rate the items but won't the ratings so others can see it. Wish I could give them a ZERO star rating. They are only one step above scam artists. I had referred 3 other people to buy from them and they are having intermittent issues with them too. I will never buy from them again. It's not worth it. Spend tons of time on the phone and emails and then getting upset with them. They are the definition of INCOMPETENCE.

I ordered a sweater and boots on October 4 for a gathering on October 21, thinking that would be plenty of time... WRONG! I should have read all the fine print because I will definitely not receive my order in time, when I contacted them they tried to sell me on how they can offer us such great offers and how great they are. If that's the case, why does the vendor have to ship to zulilly first, then zulilly sends it to the customer, taking over 30 days for delivery? What a waste of shopping time and money. I am so disappointed. Their customer service is nonexistent

I ordered a top on 9/3 for a party on 9/15. It still hadn't arrived so i bought something else. The top from Zulily arrived on 10/7, more than a month after the order. I no longer needed it and I don't care for how it looked so I wanted to return it. They wanted to deduct shipping and "restocking" fee so that my refund was less than $5.00 Horrible customer service and a ridiculous return policy for an online clothing outlet. Don't use them! Amazon is best.