ZulilyReviews 4,523

I ordered a tunic that took over a month to arrive, with very little communication about shipping delays. The tunic (with the exception of its color) was HUGE and nothing as pictured. I had ordered a small, and it said small, but clearly was very off in measurements. They did give me a shipping label to send it back, but after 2 weeks, I still have not even heard that they received it and I have still not received my refund. They also said they would give me ANOTHER $5 credit ($5 for it shipping so late), but they never did that either. Really really bad customer service, and the product was not as pictured.

I ordered an item on the site. I paid with PayPal. The Zulily site immediately defaulted to an old shipping address. I immediately tried to edit the shipping address. The system advised an "error occurred" message. I tried PayPal, their automated system was not asking for the code I was given off their website and would not recognize anything I entered from my profile which I was confirming by viewing my information on their website. Customer service from both companies was unreachable. Then Zulily, sent an email conveying the had substituted another item for what I purchased. They did so without asking me. I emailed both companies. They both advised of system issues today. I managed to get a very nice agent from Zulily to cancel my order. PayPal called back but, when you were being transferred the system advised their were system issues. Be careful this holiday season. You might want to go in a store.

Customers should be alerted that this company has a no return policy. I never dawned on me that an online clothing retailer would not return or exchange sizes. There is a small notice on the order page that states that by placing an order you agree to their terms and conditions, but i didnt notice that when i ordered. I ordered a dress in medium which does fit nicely but i also ordered a denim tunic in xl that doesnt even fit my bust or arms. With erratic sizing, the no return policy certainly not customer friendly

They sent me the wrong item. The only thing remotely close was the color and it was a top but it was clearly not what I ordered. When I called them to return the item they expect me to pay the return fee and to pay to ship the correct item again to me. They informed me since I had never made a return the book do it one time but if this ever happens again it was my financial responsibility. Needless to say they did not ship me the correct item at all but waived the nine dollar return fee. As if I had any control that somebody sent me the wrong item. I will never order from them again and will tell everyone I know how horrible I was treated. So much for customer service someone needs to give him some lessons on how to treat their customers

I have literally been waiting for hours for a response from them on their "usually replies instantly" messenger. All to find out why I haven't gotten my refund for some things I bought that were horrifically fitted, advertised, and awful quality. Plus they charged me to return this garbage that I spent my money on. Not that I've gotten my refund yet. DO NOT BUY FROM THESE PEOPLE. COMPLETE RIP OFF. TERRIBLE QUALITY PRODUCTS AS WELL AS SERVICE!

I actually LOVE to shop Zulily, I am sad about this review however over the past 5 days I have had the WORST customer service ever! My phone froze and purchased almost $100 of items in my cart, and cleared my bank account. As soon as I noticed I called Zulily and was told that because the transaction had happened not even an hour ago that I should see the funds back in my account within hours. NOT THE CASE! I let the weekend go, and waiting until Monday, still nothing. I e-mailed and was told 3-5 buisness days. This is 100% unacceptable! Zulily used to not ask you to return things that they shipped incorrectly or sold to you incorrectly, they would give you a credit and ask you to donate the items. (Which I always do / did) Now they want you to go through the hassle of sending Items back, after you waited close to 3 weeks or longer to get your item. If they are going to act like big business retailer, then I accept fund to be returned same day just like a big business retailer. NOT the case. I wish I could say I will never shop here again, but the kids clothes are just too damn cute, I will however be looking at Amazon before I make a final purchase as most of time I can find the same thing, cheaper priced, and always have free shipping and get it faster. That's another thing, after I make a purchase I don't get my free shipping for a day or two anymore! LAME LAME LAME: (

I ordered 2 coats, I received one, the size chart is WAY off, ordered my size, plus added one size up, because I like loose fitting. I couldn't even get my arm into the sleeve. This order was placed over a month ago, I have never received the second coat, and cannot seem to get anyone to respond from C. S. real people I talk to about zulily say to stay away, I'm beginning to think their reviews are from the company itself... not impressed

I have been using Zulily for about 2 years now. The only reason I still use the site is because I can actually find plus sized clothing, BUT and this is a big BUT (pun intended) it takes alot of searching and homework before I find something suitable. You can't just look at something and like it and add it too the checkout. If you do you will be thoroughly disappointed when you get it. You have to first and foremost, google the item to see if you are actually getting the "huge" deal they always say you are. Zulily will put a big price and then slash it by a percentage and tell you what a fantastic deal you are getting ex. 80% saving - 100.00 regular,... you are paying 20.00. Well if you google the item you more often than not, find you are paying the regular price for the item at 20.00 or you can actually find the item being sold cheaper than 20.00 elsewhere... happens alot. So buyer beware. Also another thing that happens alot, the materials that the clothing is made from are not the best. Most times you see something that fits a model beautifully is actually a material that is not going to hang quite so well on you. I find this happens alot with the Rayon/Polyester/spandex tops which most of Zulily clothing is made from (cheap). If something is made from a quality material and looks nice, you are going to pay dearly for it. Remember that Zulily is an outlet store so you are probably eventually going to receive something that is either smoke damaged or defective, I have. I contact customer service and get a credit (they don't do refunds or returns). So armed with this knowledge, if you check out Zulily you will know in advance what to be aware of.

I ordered shoes and a purse for my daughter's b-day. They were lovely. Shoes were great and she has a hard fit(examine descriptions carefully)I know it takes long for orders to arrive. 3 wks. Is not bad to receive the discounts, really. I did email them that the delivery date they were giving me was too late for my daughter's b-day and the order came well in time. I ordered a shirt for myself in a medium and was sent an x-lrg. I called customer service, got a wonderful agent who refunded my money and had me print out a return label to drop in the mail. I've ordered for the holidays and am expecting good service. Given the other reviews, I may change my mind.

Ordered 2 tops same size - one fits one is way too small. First, it took 2 weeks to receive the items. Once received, they are both labeled the same size, but, one is significantly smaller. When I asked to return for a larger size I was told they don't do that. I can return (minus shipping fee), and I can reorder the item I want. NOT worth it! I'll give the second item away instead. Note: The material used is cheap and I don't expect the top to last through the season..