ZulilyReviews 4,523

I have purchased some clothing that I like from Zulily. However, their size charts are usually WAY OFF. I order according to the chart, and many items are way too large or way too small. I consider it to be Zulily's error that their size charts are so inaccurate, but when they send me something that turns out to be the wrong size, they refuse to make it right. Their so-called customer service is via "live chat," but customer service people are slow to respond and it can literally take days to complete a conversation. At one point, I was promised a return address label to return an item that I complained about. However, after haggling for several days, I am coming to terms with the fact that I will never get that return address label.

I read through all the reviews, but decided to try them anyway. I read the terms and conditions and seemed to understand the negative reviews by shipment and returns etc. They guaranteed that the shipment would be before christmas I was a little nervous but I called and placed my oder the customer service was great. I cannot tell you how happy l am with my daughters shoes they look exactly like the pictures 1O/1O for me. Good job Zuliliy Thank you!

Quite possibly the WORST company to place orders with I have ever dealt with. NONE of their clothing is in the US, except for a handful of cheap junk. If you place an order in March, don't expect to see your stuff for 2-3 months. Everything comes from all over the world and it takes forever. I ordered a Christmas tunic in October. Today is December 5. I was told it was lost in CHINA and will not arrive until January! What am I going to do with a Christmas top in January? Refund or credit? No way! No returns... if it doesn't fit or you totally hate it, too bad. Clothing, when it arrives, is cheap, flimsy material and doesn't last very long. UPDATE... Dec 11..."my shipment is "Delayed in transit from shipper. " Called and asked for a refund. "Sorry. It may still show up." When? Easter?

December 20... Now, 2 shipments are lost! I got a $10 store credit for the first one (It cost me 16.99) and the other shipment is non refundable. 2 tunics are non refundable if they lose the package. Filed a claim with Paypal for my money back... Zulily is actually fighting me on it as they are claiming, again "It may show up. Give it another month."?

AVOID this company...

Do not let the 'bargains' they offer mislead you - the product you will receive is nothing like what they advertise. i ordered 3 sets of bright blue towels from their "daily deal' email. What i got were dirty-gray colored towels. Customer service (which is laughable - there is no 'customer service') after jerking me around for a month, told me they checked with the vendor and I did receive the correct towels. What? you're going to believe "the vendor" when the photo I sent you clearly shows gray towels? There is a reason the ratings on this company are so low - they are pathetic. Stay far away from them and spend your money on a company with decent reviews and a fair return policy. At least I got something from them - so many people spent money and never saw their orders. So - anyone have a dirty-gray colored bathroom? I have 3 sets of towels that i can't use.....

Wow, I am getting the same service all of the other client's are getting from Zulily. I actually ordered some items for me for my birthday 11-5-2017. It is the 12-4-2017 and they still have not arrived. I called their customer service department and was advised they are coming from China, they don't know where they are at this time and I can't get a refund until I return the items for a credit. This sounds like a BBB notification and small claims court to me. Neverrrrrrrrrr Everrrrrrrr Orderrrrrrrr from Zulily.

Wow sometimes you cannot believe how poor a business is. I ordered on Nov 1 2017 it's Dec 4th and it's still not here, not back ordered, just in transit. I had not read reviews prior to ordering. A very bad mistake. I basically have thrown $150 down the toilet. Don't know if I'll ever receive my items. I wanted to cancel my order by Oh no... can't do that either. U
Unbelievable. Like many have said how do they stay in business.

Since there is no way for me to write a review on their facebook page, let's try this out. I would like to formally warn any current or potential customers of zulily that they should be avoided at all costs. In today's age of Amazon.com, it's hard to justify spending money on shipping on a webite that touts no returns. However, on the rare occasions when I've had an issue, I've been given a store credit and been satisfied. This time, I'm done. I ordered a My Little Pony t-shirt in a size 7/8. The shirt is not a 7/8, despite what its tag says. It's a size 6, at best, maybe a 5. Anyway, I asked zulily if it were possible to return it for a refund. They happily sent me a return label for FedEx and said they would be taking the $5.95 for that out of my refund, leaving me with a store credit of $1.79... When I write reply saying that it's ridiculous that I have to wait 3 weeks for it to come, super slow and cheap USPS style and they want to charge me for FedEx (let alone the fact they want to charge me at all when this is NOT the size it's supposed to be)?! Plus, I don't want store credit. I want it back on my credit card. Their reply was laughable... So yeah, zulily has a laughable and ridiculous return/refund policy, customer service that just parrots back the same B. S. that you're trying to say isn't acceptable, it no longer allows PayPal Credit, the items on the site have little to no description (so I always have to go to Amazon.com to find information on each item), etc., etc. I'm done being a customer, and hopefully someone who reads this will realize they're better off elsewhere, too. Maybe it's time we just go back to shopping in a store when you can see the item before you buy it... or at the very least, just buy it on Amazon.com, they're usually cheaper anyway.

Ordered a winter coat, took over 3 weeks to arrive and reg shipping within country. When arrived there was no return invoice to send back for return? Size was way off! How can I return when there is no packing invoice with return address label? Material was not what I was expecting, quality poor. Website is false advertising with photos of clothing that looks nothing like what you get. Very disappointed! Do not order from this company!

Don't waste your time or get your hopes.up... your child will be grown before your delivery arrives. Also, note express shipping is used very loosely on this site, I order four pairs of girls shoes paid additional to get it by the end of the week, two pairs arrived on time the other two didn't. I called customer care and was causally advised that yeah the additional money you paid only cover the two pairs that we had in stock, the other two is coming from the vender so we can't guarantee exactly when you will receive the remainder of your rider! Lesson learn, I will never make another purchase from Zulily.

This site should re-name itself Run-around Zu! By far the worst online order I have ever made. I ordered 3 tunic tops on Oct. 30th. They stated my delivery would arrive on Nov. 22. I have not received my order yet and when i try to track the pkg. Through them it shows: 11-16 shipped from client
11-16 order shipped
11-17 shipped from client
11-17 order shipped
11-18 shipped from client
11-18 order shipped... and so on and so on up until the 27th!
According to USPS they have no information! WTH! How are they still in business?

Horrible horrible return policy and customer service. Why do it when there are so many other better companies that offer low to zero shipping and great returns? Good luck is all I can say. I bought a jacket, size small, which I am and XS in all other clothing but Small was the smallest size they had. The mid section was normal fitting but the arms I couldn't even get into with a sweater on. I tried on without any shirt and it was ridiculously tight and uncomfortable. They offered less than half on what I paid for on the item to return. I would rather donate or give to a friend than give any more business to that awful company. GOOD LUCK ZULILY.

I saw Zulily as an advertisement on Facebook. I placed an order and was very dissatisfied with the items. I ordered 3 sizes larger than my usual size, allowing for sizing to be inaccurate and they were still too small! When I placed the order I was told when they'd arrive, but they arrived 4 days later! So, even if I'd received them on time, they were worthless to me because I needed to take them on a trip; they arrived after I left. I was charged $8.95 for each of the 3 items! The only way I see I can get satisfaction is to blast it all over Facebook and ask my 800 Facebook friends to share my story.

After being a customer for 5+ years I've learned two things. First, never order shoes or clothing if you don't recognize the brand name because it's usually terrible quality and the sizes/dimension are typically wrong. Second, don't order tickets to shows. I recently tried this and was unable to download them. I contacted customer service and was told their tech people would get back to me. They never did. I asked for a refund since we couldn't attend the show. I was bounced around customer service for weeks and was eventually told that they wouldn't refund my money but would give me a $20 store credit. Now I have to dispute the charges with my credit card company. I will never order anything from Zulily again. It's not worth the long wait for merchandise and the incredible frustration in dealing with their recent downgrade in customer service.