ZulilyReviews 4,523

I have been ordering from Zulily for 3 months, and have been mostly very pleased with the items received. I have purchased 104 various items. I learned what to expect from various brands, some I love, just a few, not so much. I check their sizing chart for each item because it can vary. I purchased 10 down-alternative comforters, they are as soft as described. I had no problem contacting customer service, the rep was very nice and answered my question. Items guaranteed to ship before Christmas did ship as promised. One pair of boots were out of stock, so Zulily gave me a refund plus $10 as a credit! Another cool thing, when I make a purchase on a Friday and pay shipping, anything else I purchase throughout the weekend until Sunday night mighnight, there is no additional shipping cost, and no sales tax either! I recommend shopping Zulily, however be sure you read the item descriptions carefully and consider if waiting longer for your item is acceptable, along with no returns.

I have been ordering from Zulily for about two years now. I haven't have any issues at all and I buy all types of merchandise. You have to search and read about each item. There are items that I would not buy and other that have been perfect. When I call about an issue, I receive the best Customer Service. The only thing that I don't like is the time it takes to receive an item. I just keep that in mind when ordering. I can honestly say that once you find the size that fits you, almost everything does fit. There have been a couple of items where size was an issue however, I have purchased hundreds of clothes articles. I love their clothes, shoes, towels, kitchen products, baby items, comforters, curtains, pet supplies. Their online communication is great. I will remain a loyal customer as long as I continue to be satisfied with their products and service.

Ordered 2 items from zullily and got their credit card because it offered $15 off. Was emailed bill before items even came. Waited for items to come before I paid for them and then they told me payment was late. That DOUBLED my bill. Called them and they said they would credit the late payment. Guess what, that didn't happen. Their credit is a scam. Think they make their money by taking so long to deliver their items, that everyone goes into late payments which doubles, and then doubles again. Even if I pay for the original amount, I will still have a past due payment according to their system. So I will not be sending them anything. Either way it goes on my credit so might as well keep the original $22.

One star WAY TOO GENEROUS. Order took 5 weeks to arrive. Then when I went to wrap the present I saw that the leggings are cut and sewn grossly wrong. Not cut properly on the grain so one leg is twisted and buckled - OH, and 3-4 inches shorter than the other leg! 30+ minutes on hold with customer service - still waiting. I clicked through the return screens and by the time they charge me shipping and restocking, I will only get 30% of my purchase price refunded. Don't get sucked in thinking the clothes are cute... real deal is GARBAGE!

Have gotten some really good things and some really lousy things from Zulily. The first items I ever ordered were two different tables which arrived in excellent condition and are good quality. Got a refurbished iPad that had clearly been used before but has turned out to be a terrific purchase.
The jewelry is impossible to give as the gifts intended, it is too junky. As so many others have mentioned, clothing sizing is WAY off, sometimes even with the same brand. Most of the clothing Is made of genuine polyester no matter what it is advertised as. All the shoes were spectacular fails, sizing is off and they are made of hard non-breathing plastic though often advertised as leather, and are ridiculously overpriced for plastic shoes; every single pair of shoes and boots have gone unworn in their boxes to charity. It was with the shoes that I began to suspect that Zulily traffics in factory rejects. Every "set" I received was incomplete: sheets, snacks, socks, seeds, kitchen towels...
Do your research, do your homework, do it carefully. Look for the item on Amazon or eBay or anywhere else online and read the description and the reviews. If it is a brand you are familiar with and you find something you truly like, go for it - but DO NOT BUY shoes. I stopped buying at Zulily after six months, and a year later I no longer have any of the clothing, shoes, or jewelry I purchased from them, the stuff is just unwearable.
Removed CC and deleted app. No more.

Zulily has definitely gone downhill. I have used them for years, however this year, they have managed to ruin Christmas. I ordered several items MONTHS ago, yet they never shipped, even with a Christmas guarantee. I was told two items were delivered, yet I never saw them, and after several calls and being hung up on, managed to get refunded for them. I then canceled two orders for chairs, looked online, and she had only canceled one. I then had to cancel the remaining order for the chair myself, as she had failed to do so. I then had to cancel two other orders from October, as they weren't even close to shipping. I then only received one refund for the chairs, so when I called back, Berneshia informed me it was my bank's fault. I worked at the bank, so I know it never came in, because they don't hold direct deposits. They refused to refund me the $86.94 I was owed, so I was forced to file a dispute with Mastercard, as they had failed to do what was promised. I now have my $86.94 from Mastercard refunded back to my bank account and Zulily will never have my business again. Absolutely terrible practices as of lately.