ZulilyReviews 4,523

I have always had good experiences ordering from Zulily. I really appreciate that they now show prices in CAD and duty is included at checkout. They make it very clear (IMO) how long you will be waiting to get an item and unless the item indicates Ready To Ship it does take awhile, but it is the way their business model is set up. If I need something within a certain time frame I will not order from here, definitely need to have patience waiting for your goodies to come. However, I have ordered Ready To Ship items and have received within three business days of ordering. Another thing I also like is when items have ratings. Some do, some do not. Adult clothing can be hit or miss on sizing depending on the brand. I have had to contact customer service regarding an issue and they resolved in a reasonable time. It is a legit site, they have unique stuff but before you order make sure you look at the shipping time!

Experience!
This was my first time ordering from Zulily. I ordered a lace skirt, a tunic dress and a board book for my son. The prices were half of what I could get them anywhere else. When my items arrived the skirt was ripping at the seams. I called immediately and a real person answered immediately. I loved the skirt and worried that I would have to send it back and I wouldn't be able to get a new one due to limited stock. I could definitely repair the skirt, but that's not the point, I paid for a brand new item so it shouldn't be coming apart at the waistband. Because I didn't want to return it and planned on repairing the skirt, I assumed to not get very far and really only be able to notify them of the issue. Well, To my surprise, they not only refunded my item with my choice of store credit or otogonal payment method, but they also gave me $10 in store credit on top of that. No returning hassle needed. My issue was solved in less than 5 minutes and I couldn't be happier. Not to mention, the customer service ladies I spoke with where incredibly kind! For People complaining about shipping times, Zulily have to wait for the item to first ship to them and then they ship it to you. So, it is understandable that shipping times are a bit longer than other places, however this is not hidden from the customer and I knew before I had ordered because it is stated in their shipping and returns policy. Besides the Rip in the skirt my items where exactly as I expected them to be and of great quality. All the sizes were as stated in the sizing information. When ordering online it is crucial to check the sizing info. I am almost ALWAYS a medium but according to the sizing info on the dress I bought I was a large, so that's what I ordered and it fits beautifully. I will definitely continue to shop with Zulily, great finds and a great price with prompt and curteous customer service!

Update on the Zulily mess in the post below. First, they contacted me on Friday, first by phone, then by email, promising me this was being given highest priority, and would be resolved shortly. Then Saturday, I get an email telling me they can no longer find the transactions, and to contact my financial institution, to start a dispute! My financial institute says MasterCard will credit my account the $818.94 overcharge, but if Zulily contests it, they will then have to remove the credit from my account! This is a promise to Zulily... if there is even the slightest issue with that refund, even a delay of one day, I will make it my life's work, to make sure everyone on this earth that is connected in any way by social media, text messaging, or email, knows exactly what snakes you are... after we sue. There is another international company out there that could tell you exactly what happens when you go up against my righteous anger, and you stand to lose way more than I ever will. Honesty has a way of winning in the end, and after the huge hassle you have caused, and the amount of time I have had to spend on this issue, you will lose far more than $818.94. You have already lost customers over this, as my private messages (and a few not-so-private ones) can attest to, and I have barely begun. The fact that you think I am dumb enough to believe the "we are unable to pull up those transactions any longer" line, reeks of an arrogance that is begging to brought down... and there is nothing I would enjoy more than showing you just how efficient social media, text messaging, and email, is at doing that, especially when a person has truth on their side. To those of you that have honestly been screwed over by companies, and feel like you "can't fight city hall"... yes, you can, and you should, and you won't regret it.

I have been using Zulily for about a year now. I am loving the Susan Betro tunics and tops, very up to date and feminine. The sleeves are a nice length and the quality it fantastic. I've received everything from Too Faced makeup, Muk Luk socks, hair products to shoes and much more. One minor problem was instantly resolved by a live representative that you get right away with no computerized menus. Their shipping is a little long but not unbearable. The quality is top notch with each vendor. I got a popular brand rug for $20 that is so gorgeous, everyone comments on it. I'm still wearing the Azaela brand tunics and leggings. I check every day to make sure I don't miss a debut product.

I would strongly recommend avoiding Zulily. Occasionally you'll find a good deal with name brand only things, but even then it's a horrible business model. I can't even count the amount of times I've bought something only to have the item arrive completely different from what was advertised. My issues with this site are: 1) items are not accurately advertised or described (not just inaccurate, like completely off)
2) This is a problem because their return/exchange policy is non-existent. If you're not going to allow customers to return/exchange then describe the item correctly!
3) Website is very frustrating to navigate, really wish there was some type of "sort by" feature beyond "women" and "kids", how about sort by price or newest, etc.
4) Shipping takes WEEKS! I've even waited months. And occasionally they will cancel an item on you while you're waiting those weeks :(