ZulilyReviews 4,523

After waiting a month for my order, I emailed them. They said I would get it on 11/7/18. It was already the 11th. A few more days passed, I called and was told I should have gotten it by now. Since I did not, they promised a full refund. I contacted the post office, they never received it (seems I was given a false tracking #) no attempt was made to trace order or even to ship out a replacement order. Very disappointed. How does one stay in business this way?

Have made so many purchaes from Zulily for the past couple years and for the most part I've been happy. Some things didnt meet expectations but they did not have a return policy. Now they have implemented a return policy that charges you to return the item. I consider an item, ordered in the correct size, the size you have always ordered, that does not fit to be a defective item, one that falls into a quality control issue. According to Zulily though, they have met their obligation and you must pay $8.95 handling fee plus shipping. This is so unethical that i canceled my account and will not be ordering from them again.

I started out liking Zulily. I did. The shipping was slow, They packed things in an unprofessional manner and there was a 50/50 shot that anything glass or ceramic would arrive broken and something in your ordered would be wrong. Hats arrived crushed. Their clothing sizes were all over the place and their size charts were inaccurate to say the least. They were pretty cool about returns, but it was a hassle. They had some good deals and I gradually learned what brands fit and which ones didn't, so I put up with it. Gradually things started going downhill and their prices steadily increased. In July they sent me the wrong shoes. I followed their new return procedures to the letter and sent them back with several other items. The items I sent other than the shoes were all credited to my account. The shoes seemed to be missing from any refund. Since I payed by Paypal and was having no luck getting a response from Zulily, I contacted Paypal and filed a dispute. Zulily rapidly refunded my Zulily account, but not my Paypal account. I dropped the dispute because I felt this was an adequate solution and I was tired of fighting with them. Today, several months later I went to purchase something from another online vendor and I was unable to use my Paypal account. No idea of why. I contacted Paypal and my account was negative $19.99 and I needed to transfer money from my bank account to Paypal or I couldn't use the account. Why? Because Zulily put in a claim for $19.99 because I dropped the dispute. First they sent me the wrong shoes, secondly they refused to refund said shoes until I filed a complaint with Paypal, and now my funds were tied up that I wanted to use in another store because they wanted $19.99 from my Paypal account! I guess they were punishing me for filing a complaint. So, today was the day I had enough. I closed my account with Zulily and requested that everything on order be cancelled and refunded to my Paypal account. I've bought a lot of merchandise from Zulily, however this was the last straw. I will not be bullied this way for $19.99 by any company. Zulily is a hot mess. Use at your own peril.

I have been shopping zulily.com for around 3 years. During current year only ( from January to September) I've spent 2000$. A lot of the staff i bought is good and reasonably priced but a lot of very cheaply made and does not look like a picture on the web site.
I had to put up with some purchases i bought in order not to go through return process.
According to their return policy you are responsible for the return shipping fee however if its their fault ( wrong size or different color) they usually cover the shipping.
My last return which is still in process is not easy. The girl i spoke of the phone says she can only give store credit though my previous return was in its original payment.
Also a lot of staff coming straight from China. It takes up to one month sometimes.
As some staff coming from China the quality can be poor. My last purchase was a disappointment. The cardigan did not look anything like a picture but most important it smelled as bleach. The smell was very strong. After trying it on i could not stop itching my body.
Also research he sizing. Sometimes its Chinese sizing or European.
They do have good deals but the quality is hit or miss.
Shipping is from 6.99 to 9.95 or more. With this shipping prices it better to check your local Marshals or TJ max. Will come out the same.
They way they charge your credit card is also confusing. They said that they charge only when the item is shipped. That is why going through your credit statements and zulily invoices can be confusing.

I ordered boots on two separate occasions, Both times my order shipped and arrived in reasonable time. I just placed a third order two days ago for three sets of bedding, some prices do seem unrealistically too good to be true, but so far they have been legit, For anyone Who is hesitant to order because of a lot of bad reviews, I would suggest to at least visit the site and if you're apprehensive start with a small order and go from there, and base your experience after on whether you go back and order again later, that's how I made my decision to continue ordering after a good experience each time I ordered from them. And as long as they continue to give a good service without any problems, I will continue to occasionally order through their site and recommend them without hesitation from my own experience..

I realised that I ordered the wrong size in one of three items. I called within one minute of ordering and was informed that I could not change the order. She told me that she would put the correct size in my basket for an added order and that I would have to pay another shipping charge. I told her that I wanted to cancel (all within four minutes time frame) and she told me that I would not get a refund for at least 5 -7 days. All too hard with this company!

Like another person commenting on here, I was a loyal Zulily customer for a few years. It used to be fabulous. Fantastic prices in exchange for longer delivery times. Now, it is not worth the time to shop. The deals aren't there. The service has gone from just "long delivery times" to "maybe not at all". (Seriously. You can wait a month to find out you are not getting the item at all and THEN you only get a store credit. So, you can order something else and wait another month). Don't bother with ordering anything, "ready to ship" because it still takes as long as "regular" items. They also charge $9 to return anything and that's even WITH original packing. I ordered sandals in the spring to wear in the summer. I got them last month. They aren't wearable and I can't return them because the cost is more to return them and the wait was already over a month. How disappointing. Darn. I love a good deal... but, this isn't it anymore.

Zulily 2601 Elliott Ave #200, Seattle, WA ******* 2 minutes ago Zulily's credit card and their billing practices are very shady. The charges do not match up with the purchases like other cards. When I called to get an explanation, they said they authorize a certain amount and it will go through as the correct amount later? That is a very shady practice, even if it is only an authorization. None of the charges match up with the purchases, and when I called in, they randomly assign any credits you have to a purchase instead of putting the credit back on the card. When you look at the order totals, they don't match the card. Then, when I asked for a payoff balance to close the account, they won't do it, because if you have items bought on their installment plan (3 payments, no interest), you cannot pay them in advance. These are very poor business practices. Beware. I am a financial executive and their practices are not straightforward and are on the border of being unethical. They set it up so it is not understandable, so most people just pay the bill and don't ask questions. In addition, many of their items they sell, especially the ones that are not returnable, are made of very cheap materials.