ZulilyReviews 4,523

OK... So I too do NOT enjoy anyone keeping or trying to keep money that simply put... is MINE. That said, hold ZULILY to the same high standards they expect from you! Here's how...
Does the item you received MATCH or come close, to the sizing chart you were shown at the time of your purchase? WRITE THIS DOWN WHEN YOU ORDER! If not, get a supervisor & insist on a refund! If the merch is not presented appropriately, (and 80% of the time it's not!) then you have every right for 1 of 2 things to happen... They must EXCHANGE the item for one matching the sizing posted, (not gonna happen ladies) or they may refund the purchase! No loopholes girls. If they refuse, call your bank! A GOOD bank will back you up (credit OR debit) oh, and they MUST provide you with a FREE RETURN SHIPPING LABEL! Hope this helps, then perhaps they'll finally Get The Message.

Zulily used to be good. They used to sell excess products from reputable department stores. So... i ordered two sweaters as Christmas gifts. Not cheap - totalling around 75.00. I ordered on Nov 28th. It is now Dec 31st and NOTHING. I now find out they're selling crap from China, and blaming the federal government shutdown for the delay. Their customer service response is some canned, say-nothing-in-100-words BS. They have become nothing but a go-between for crummy products from China. DO NOT BUY FROM ZULILY - OR SUZANNE BETRO PRODUCTS ( the Brand Name of the sweaters)

Zulily supposedly changed their return policy. If something doesn't fit (a regular occurrence for most of us), they KEEP our money as a store credit. No choice. So, let's see - an item or two doesn't fit, we send it back, THEY keep our money, no refund, only a store credit MINUS the shipping/handling $8.95 which we have NOW paid twice for - and then each time we are forced to use the store credit we didn't want in the first place, and something doesn't fit? We get dinged again $8.95 and pretty soon, they have not only kept our money the first time but we will have in essence paid through the nose again for nothing. FIGHT BACK - CUSTOMERS - do NOT take this BS from Zulily.

I have purchased twice from Zulily and received terrible quality clothing. First of all, it took a month and a half to get my order (!) so be prepared to WAIT if you are dare to make a purchase... Refunds are only applied to store credit, and you have to pay $8.95 shipping to send anything back. So I tried to spend the store credit and received clothing of terrible quality again, again a month and a half later, only to send it back and be docked another 8.95 for shipping. After three phone calls to Zulily, two folks told me I could get my money back on my credit card and the last one said they all were wrong and I could only get store credit... again. At this point all of my original money will be spent on shipping inferior products back to Zulily. I will never again shop at Zulily and neither will anyone I know.

I placed an order on 11/26/18 for a personalized item as a Christmas present. I received a confirmation email that the estimated shipping date would be 12/07/18. Well 12/07/18 came and went with no update from Zulily. On 12/11/18 I reached out to check the status of my order and was told by Zulily that they apologized that no one had informed me that there was a delay with shipping my item and they did not know when it would ship. I asked to cancel the order and was told they would get back to me within 7-10 days! Are you kidding me!?

I have occasionally ordered clothing from Zulily for years. Despite the return/stocking fee of $8.95 being a bit ridiculous, I really never had major problems with Zulily -

UNTIL DECEMBER 2018!

Most women order a couple of different sizes because sizes are
All over the place. So imagine my shock and dismay when I decided to return a
Few items, and they tell me I get a STORE CREDIT.

I replied that I didn't WANT a store credit, I wanted my
Refund via PayPal and my credit card, the original method of payment.

And I get another email stating "our return policy has
Changed."

Oh, how convenient for you, Zulily.

What is really sad about this is that I really liked the
Variety of clothing on the site, and I had always told friends who asked "where
Did you buy your amazing dress?(or top, or jacket, or tunic.) to check out Zulily website.

Apparently Zulily doesn't care to retain loyal customers.

Especially at Christmastime, when most of us are spending
Extra money, it's rather a sickening stomach punch to be told my good faith
Purchases and possible returns would result in Zulily keeping my money.
Reminiscent of the old bait and switch game.

Shameful.

The quality was poor, the sizing all wrong, this is the second time I was foolhardy enough to shop with zulily. Each experience was bad, I need to return, because the jacket I ordered is sized wrong, does not match the size chart at the website, and the quality is terrible. I paid 5.99 to have it shipped, now they want 8.95 more for me to return it because of the zulily website misrepresentation of the item and the size chart. The balance would have to be store credit, so that I am forced to spend it on their sub quality merchandise. I am opting to keep it. These people need to be shut down.

I have been a big fan of Zulily. As a matter of fact, it is safe to say I did a large majority of the Christmas shopping on their site this year and many years prior. With this said, I have had issues and now enough that I may stop looking at their site all together. First, the cost for return is stupid ridiculous. Yes... you can add multiple items. But to return one item is $8.50. That's just wrong. Second, many sites offer free shipping whilst Zulily makes you pay plenty. I understand items are being shipped to Zulily and then to the consumer... but COME ON! Finally, this season I began to question advertising for original price vs. list price on the Zulily website. Two examples: The Muk Luks I purchased were advertised as roughly $60+ for original price. I thought that $29.99+ the shipping cost of maybe $5 was a bargain. Low and behold... Walmart has the exact same pair for $24.99 with free shipping. Hmmmmmm... were these REALLY originally $60+ dollar shoes? Then, I purchased 2 claw machines for my kids stockings. I had never seen them before and really thought $19.99 (x2) plus a 7 or 8 dollar cost for shipping was okay (Original price was listed at either $29.99 or $39.99... cant quite recall). Then, I saw them yesterday at Menards for $12.99. There sign says that orignal cost was $19.99. Now how can that be so different for the exact same product. Are they scamming us? Maybe they are. Something doesnt seem right here.

I ordered 5 blouse items from Weekend Suzanne Betro before looking up reviews. My heart sank as every one complained about not receiving their order. I had spent over $100. Fortunately I got all my items! Two came within a few weeks and I had them all within the month. They did all originally ship from China. I got updated emails so I could follow the shipping progress. I did received my items in 3 separate shipments. I kept reading complaints that sizing always runs too small, so I ordered mediums. Should have ordered smalls, in my option, they all actually do run true to size. I think the quality is as expected, no flaws. So all in all, my experience ended well.