ZulilyReviews 4,523

I've been a loyal shopper with Zulily for several years. My experiences with them have continued to get worse. Over the past year I've received 8 shipments with issues ranging from damaged and destroyed product due to inadequate packaging, defective items, incorrect items that weren't what I ordered and items being missing from shipments.

The latest incident has caused me to vow to never purchase another product from them. I work for an online distributor so I know that finding a solution for your customer isn't instant but Zulily actually expects a customer to wait 10 business days for a simple update on what is happening with your order. This is unacceptable. I purchase two Personalize Wall Art Signs from them. I received shipping notice that both shipped via the same tracking number. When the shipment arrived there was only one item in the package. I emailed Zulily immediately sending them photos of the packing slip that showed only one item included, photos of the box to show that it was not possible for a 2nd item to have been inside and a photo of the shipping label on that box. The customer service rep emailed me back stating the package had been delivered to my address and to check with the UPS driver. Clearly they didn't bother reading my email or viewing my attached photos to see that one item was only received. After replying back to them again to explain the situation again they said they would send this to their Resolution Team who would contact me in 7-10 days. The following day I viewed tracking for the shipment again and it was updated to show that one package was returned to the sender because they used duplicate tracking numbers. It was clear that my 2nd package had been returned. I notified them again of this and they just responded to wait for the Resolution Team to contact me in 7-10 days. What could possibly take 7-10 days to determine a solution when tracking clearly shows what happened with the shipment. I'm now on day 8 and no one in customer service will provide me an update. Horrible customer service. No one should ever have to wait this long.

I use the site to buy cotton swing dresses and I love it for that alone. I recently purchased a dress for my petite teen girl and the dress that was shown and the dress that arrived were not remotely the same. The dress in the picture was raw silk and fitted, the dress that arrived was cheap looking, thick polyester. It was horrible looking and the material is cheap and ugly. It is poorly made as well. They failed to respond to my complaint, and I therefore have no way to rectify the situation. I will probably buy cheap swing dresses, but never ever anything nice

Or something very close to that. Shady at best. Definitely untrustworthy and risky imo. Of several hundred dollars worth of items i ordered, several were just not as described, or made poorly. Also they are selling items they are not a listed authorized dealer for. It appears they might be using inferior materials and fake brand packaging to make it look like the real deal. This is so common among brand name counterfeiters in china. That is where the vast majority of zulily goods seem to come from.
I decided to use only payment methods that have some form of buyer protections. Like paypal and etc. So maybe go thru them to get a real refund or good resolution. Also i will be reporting them to the real brands in order to stop them selling unauthorized, defective merchandise or fake knockoffs if indeed they are.
Some items seem to be factory seconds/ rejects at best, but nothing is said about it on the item listings. I think retailers are supposed to inform the buyers if it is factory seconds ( defective merch).
Some of this should be reported to the state attorney general's fraud or consumer protection division, the states usually have a form online to report things.
There may also be other accusations being made in the legal realm, here is one of them: https://www.law360.com/articles/*******/zulily-accused-of-using-real-deals-to-legitimize-fake-ones

I ordered 5 solid-colored tunic tops from Zulily in similar styles. After one wear the fabric was pilling so much that I didn't know if I could wear it a second time. In an attempt to prolong the life of the fabric, I turned it inside out and washed it in delicate. That made it worse. I am very disappointed with the quality and would not order from them again. It made me sad because the tunics were a good fit and were very cute. But unless you are only looking to wear the item once, don't waste your money.

My wife ordered Ray-Ban Polarized Aviator Sunglasses
From Zulily as a gift to me. Recently one of the lenses cracked. Obviously that is not the fault of Zulily. However, when I attempted to replace the cracked lens it was discovered that the glasses I purchased, while saying they are Ray Ban and coming in a Ray Ban Luxottica case, are not, in fact, genuine Ray Ban glasses so the custom replacement lens doesn't fit. In attempting to get the replacement lens corrected, I was required to provide the model number and size, which Luxottica stamps into the temple when the glasses are manufactured. There is nothing. Not only am I now out the substantial purchase price of these phony glasses, I am also out the cost of the replacement lens, and I am unable to replace the cracked lens at all as it is not the same size as a legitimate Ray Ban lens. Lodged my concern with Zulily, After more than a month of chasing it, and several replies of "we're looking into it," they finally decided that I am wrong and the glasses are real. They're not. Buy your "genuine" products from a reputable retailer, or at least save your money and get your fake ones from a flea market.

SOmetime I can find great deals on here especially when it comes to stuff for my kids. The only thing is they never offer free shipping. Only time they do offer free shipping is when you place the order and after its completed they offer free shipping that you have to used in the next 24 hours. Shipping cost isn't that bad. Its like $7 and additional $1 is added to shipping for more items you purchase. Depends who i order from on zulily, sometime i'll received the stuff within 10 days or sometime it can take up to 2 weeks. The quality is whatevers, not great but not bad. Some stuff can be cheappppp quality. Again it depends whos the seller are.

I shop Zulily a lot. Really too much. They make it hard not to purchase items from them with their good prices. Where else can you get a set of sheets for 12.99, or a Quilt set for 19.99. I can't say enough good things about their prices. However it's a little different when it comes to their shipping times. I've waited only 4 days for some, and others waited a month and finally they ( according to their policy) must cancel the order and refund my money back onto my card. Kind of disappointing, but they will give you a voucher for credit for your troubles. Returns are no hassle for them, and canceling an order is as easy as can be. I love shopping Zulily.com. I'd recommend shopping there if you like good prices, and a multitude of different items to choose from. They have almost anything you could think of there. Edited. I just read the other reviews of Zulily and had to write more. There are some things you buy there that are not returnable, therefore you need to read everything when shopping. If it's a non returnable item they will give you store credit instead of your money put back on your card. They don't have to, they choose to. They have always been very agreeable with me, and at times if they make a mistake on your order they usually send the correct item, and tell you can either donate or keep the item that isn't exactly as you had ordered. They don't want it back if it's under a certain price. It's too bad others haven't gotten the great customer service like I have received.

Ordered a pair of Sanuk yoga mat wander flip flops today; I entered the correct shipping & billing address. When I received my confirmation email, the shipping address was incorrect. I called customer service to change the shipping address; after holding for a few minutes, I was told they could not change the shipping address, & would have to cancel the order and place it again. I said that was fine; after holding again I was then told that the flip flops were all gone, and did I still want to cancel my order. After going back & forth, they continued to say there was nothing they could do; at that point I was so frustrated I told them just to cancel the order and issue me a credit. Extremely annoying!

As you can see funds have been deducted from my account - there is no such thing as falling off a debit card. I have repeatedly provided you with a screen shot of my account showing the deduction. 7-10 business is far from adequate to handle this as the bank needs me to deal with it by 5 pm today. I have completed a police report with Metro Police here and sent it to my bank. They are labeling your charges as fraud. My debit card has been cancelled so you will no
Longer have any way to access the funds you double charged me for. I have also filed a complaint with the Better Business Bureau against you.

I have ordered from Zulily for a couple of years. In fairness many of the items have been what they advertised. Shipping is a shot in the dark - never know when an order will arrive.
I recently order a digital therapy machine for my husband who has had a lot of pain from a bad fall. It did arrive quickly. The problem is that the first thing I read in the instruction book "Danger! Do not use this unit if you are using an implanted electronic medical device such as a pacemaker or other life-maintaining device." THIS INFO WAS NOT LISTED ON THE PAGE DESCRIPTION! My husband has a pacemaker and several other medical issues. His doctor said it could kill him because it works on RF (radio frequency) and it could interrupt the pacemaker.
Zulily was not nice about the return nor did they seem a to care. I was being charged 8.95 return shipping. I tried contacting beautyko the manufacturer listed in the operating and the phone was discontinued. I did find where Amazon won a 3.6 million dollar lawsuit in Dec 3017. Law firm Stoel Rives in Seattle represented Amazon. I believe QVC owns Zulily and they are all based in Seattle.