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Zulily

1.8

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Zulily Reviews Summary

Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.

This summary is generated by AI, based on text from customer reviews

service
512
value
515
shipping
533
returns
409
quality
479

We monitor reviews for authenticity

New Jersey
2 reviews
0 helpful votes
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Because of the variety of items offered on Zulily, I can always find what I need (or want) at a great price. I look forward to browsing daily.

Date of experience: October 24, 2019
Georgia
1 review
0 helpful votes
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I'm addicted
October 26, 2019

I've had very few problems with Zulily. There are always great deals and adorable products. Occasionally I will get a dud, but I think that's due more to me not reading the reviews of how something fits. I've only ever had to contact customer service once, but when I did, it was easy and quick. They were very polite and helpful.

Date of experience: October 24, 2019
Florida
1 review
0 helpful votes
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Great Customer Service
October 26, 2019

I have been a customer of Zulily for several years and would suggest that Zulily conduct classes on products and Customer Service... it is a pleasure to deal with Zulily... Keep up the great work!

Date of experience: October 24, 2019
Alabama
2 reviews
0 helpful votes
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Greatest and worse
October 26, 2019

I love the selection offered and the prices, for the most part, are good, but how long it takes to get the merchandise, IF you get the merchandise to offset the great. Also, the 3 easy payments you can do on your zuliliy card makes it all worth it. Also, dont like how the lowered the limit on my credit card even though i have made all payments on time-bc of my credit score.

Date of experience: October 24, 2019
Vermont
7 reviews
1 helpful vote
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I have received a few ok things I ordered but mainly I'm tired of their terrible return policy and the inconsistent state of the things they sell. Buyer beware! Store credit for junk...

Date of experience: October 24, 2019
Texas
2 reviews
4 helpful votes
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Great!
October 26, 2019

Always best quality and prices, also very unique items worth waiting for. I shop here for many years and I recommend this website to all my friends because every day is like going to a different store. I love it!

Date of experience: October 24, 2019
Michigan
2 reviews
0 helpful votes
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ZULILY IS AWESOME Jen D
October 26, 2019

My friend turned me on to Zulilly and now I can't stop shopping! Love everything I have ordered. Keep up the good work. Only thing I wish they did was offer free shipping and choice of credit or money back on returned items. So far, I haven't returned anything!

Date of experience: October 24, 2019
Kansas
1 review
0 helpful votes
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Addictive
October 26, 2019

Zulily has changed my life. I shop nearly every day and I love how the site is designed, very attractive with clever headings. Every day there are 5 or 10 sales that I'm interested in and I find things I need or didn't even know I needed until I saw it on Zulily. I love the all day shipping for one charge. To ne fair I must add that I haven't been as impressed with the quality and fabrication of some of their clothing and bedding items.

Date of experience: October 24, 2019
Texas
1 review
0 helpful votes
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Very satisfied customer
October 26, 2019

I have enjoyed shopping with Zullily. The convenience and the prices are great. So far, our partnership has been great. I am a senior
So shopping on line is great for me. Thank you!

Date of experience: October 24, 2019
Minnesota
1 review
0 helpful votes
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Love to Shop
October 26, 2019

Love!
Different deals available everyday and at great prices!
Recommend to everyone to at least check it out.

Date of experience: October 24, 2019
Florida
1 review
0 helpful votes
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I love purchasing from Zulily, I am always finding what I need and they stand by their products. Their customer service is the BEST, they always aim to please and are very understanding. I have never had a problem with any of my purchases.

Date of experience: October 24, 2019
Tennessee
1 review
0 helpful votes
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I have ordered so much stuff here, the products are of great quality, and the selections are amazing and things I am interested in. I love the shops and how they rotate.

Date of experience: October 24, 2019
New Mexico
1 review
0 helpful votes
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Zulily is my BFF
October 26, 2019

I love Zulily products and payment options! I have purchased so much for myself as well as for Christmas gifts! Thank you Zulily for feeding my desire to shop online!

Date of experience: October 24, 2019
Arizona
1 review
0 helpful votes
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Most items good value.
October 26, 2019

I learned the brands that had good products and avoided the ones that were inconsistent either in size or item.
I preferred the jewelry gold on brass, and for the most part was pleased, though ring sizes differed even within same name brand.
Once bought top that was right color but not same design as advertised, so I too would say there definitely is improvement needed or else the customer may not be a return customer.

Date of experience: October 24, 2019
North Carolina
1 review
0 helpful votes
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I love Zulily!
October 26, 2019

I have been buying stuff for a couple of years on Zulily. All of the items are great quality and I love that now, most items are returnable if something is wrong or it isn't what you expected. I have bought many gifts for family and friends on here. I will continue to shop as they have an awesome variety!

Date of experience: October 24, 2019
Texas
1 review
0 helpful votes
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I have found some amazing deals over the years.
Without leaving the comfort of my home.
Always packed well, and always willing to make a mis chosen mistake or a not a good fit better.
Thank You Zulilly and all those that care.

Date of experience: October 24, 2019
Minnesota
1 review
0 helpful votes
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Lots to choose from and products I haven't seen before. Clothing sizes are hard to gauge sometimes and return shipping is cost prohibitive. Shipping is so slow!

Date of experience: October 24, 2019
Florida
1 review
0 helpful votes
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I am always happy with my Zulilly shopping experiences. The prices are great and the merchandise is top quality. As long as you are not in a hurry to receive your order, go ahead and place it.

Date of experience: October 24, 2019
Illinois
1 review
0 helpful votes
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I love the curated collections and the shopping deals, but sometimes shipping is inconsistent. I know it's not entirely their fault, but frequently things I have ordered will come in much later than expected and promised by the site. At least once, an order never came in. However, the prices and selection are good, and I've been happy with the things I've ordered.

Date of experience: October 24, 2019
Arkansas
2 reviews
0 helpful votes
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Best shopping experience
October 26, 2019

I love shopping at Zulily! They offer quality merchandise at a very reasonable price. Their customer service is top notch if you ever have a problem. Highly recommend!

Date of experience: October 24, 2019