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Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.
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Because of the variety of items offered on Zulily, I can always find what I need (or want) at a great price. I look forward to browsing daily.
I've had very few problems with Zulily. There are always great deals and adorable products. Occasionally I will get a dud, but I think that's due more to me not reading the reviews of how something fits. I've only ever had to contact customer service once, but when I did, it was easy and quick. They were very polite and helpful.
I have been a customer of Zulily for several years and would suggest that Zulily conduct classes on products and Customer Service... it is a pleasure to deal with Zulily... Keep up the great work!
I love the selection offered and the prices, for the most part, are good, but how long it takes to get the merchandise, IF you get the merchandise to offset the great. Also, the 3 easy payments you can do on your zuliliy card makes it all worth it. Also, dont like how the lowered the limit on my credit card even though i have made all payments on time-bc of my credit score.
I have received a few ok things I ordered but mainly I'm tired of their terrible return policy and the inconsistent state of the things they sell. Buyer beware! Store credit for junk...
Always best quality and prices, also very unique items worth waiting for. I shop here for many years and I recommend this website to all my friends because every day is like going to a different store. I love it!
My friend turned me on to Zulilly and now I can't stop shopping! Love everything I have ordered. Keep up the good work. Only thing I wish they did was offer free shipping and choice of credit or money back on returned items. So far, I haven't returned anything!
Zulily has changed my life. I shop nearly every day and I love how the site is designed, very attractive with clever headings. Every day there are 5 or 10 sales that I'm interested in and I find things I need or didn't even know I needed until I saw it on Zulily. I love the all day shipping for one charge. To ne fair I must add that I haven't been as impressed with the quality and fabrication of some of their clothing and bedding items.
I have enjoyed shopping with Zullily. The convenience and the prices are great. So far, our partnership has been great. I am a senior
So shopping on line is great for me. Thank you!
Love!
Different deals available everyday and at great prices!
Recommend to everyone to at least check it out.
I love purchasing from Zulily, I am always finding what I need and they stand by their products. Their customer service is the BEST, they always aim to please and are very understanding. I have never had a problem with any of my purchases.
I have ordered so much stuff here, the products are of great quality, and the selections are amazing and things I am interested in. I love the shops and how they rotate.
I love Zulily products and payment options! I have purchased so much for myself as well as for Christmas gifts! Thank you Zulily for feeding my desire to shop online!
I learned the brands that had good products and avoided the ones that were inconsistent either in size or item.
I preferred the jewelry gold on brass, and for the most part was pleased, though ring sizes differed even within same name brand.
Once bought top that was right color but not same design as advertised, so I too would say there definitely is improvement needed or else the customer may not be a return customer.
I have been buying stuff for a couple of years on Zulily. All of the items are great quality and I love that now, most items are returnable if something is wrong or it isn't what you expected. I have bought many gifts for family and friends on here. I will continue to shop as they have an awesome variety!
I have found some amazing deals over the years.
Without leaving the comfort of my home.
Always packed well, and always willing to make a mis chosen mistake or a not a good fit better.
Thank You Zulilly and all those that care.
Lots to choose from and products I haven't seen before. Clothing sizes are hard to gauge sometimes and return shipping is cost prohibitive. Shipping is so slow!
I am always happy with my Zulilly shopping experiences. The prices are great and the merchandise is top quality. As long as you are not in a hurry to receive your order, go ahead and place it.
I love the curated collections and the shopping deals, but sometimes shipping is inconsistent. I know it's not entirely their fault, but frequently things I have ordered will come in much later than expected and promised by the site. At least once, an order never came in. However, the prices and selection are good, and I've been happy with the things I've ordered.
I love shopping at Zulily! They offer quality merchandise at a very reasonable price. Their customer service is top notch if you ever have a problem. Highly recommend!
Answer: Zulily has awesome customer service! I have nothing bad to say about them! Definitely worth ordering from them... I have been happy every time (& I use it a lot!)
Answer: I have never ordered shoes from them but I agree that they likely vary according to brand. Contrary to other comments (that I am very suspicious of...) I have never waited a long time and the quality has always been as shown. There are so many rip-off sites out there and I suspect some hire people to post phony negative reviews on the 'good' sites. I do not recommend searching for cheaper products - you'll end up on a bogus, cheap site. I now research every site name and sift through comments - its exhausting but has saved me from spending money on sites that were not good.
Answer: Got money to burn? Order from Zulily. There isn't enough room on the Internet to list all the reasons you should NOT order from them!
Answer: Nope... no returns accept and good luck on getting a refund. Stay away from this site.
Answer: It could be a week or it could be 3 months. But my advice would be not to order at all. The sizes are never right (a small may fit someone that wears a large or it may be too small for an infant) and the quality sucks (the fabric on a dress I bought is so thin you can see through 4 layers). STAY AWAY FROM THIS SITE!
Answer: Wrong size, no return policy. Beware don't order from them
Answer: Sorry I don't know the answer, but it could explain why everything is so cheap
Answer: Yes, it may take that long, but they are up front about that on the item description page. I have never had a problem with them.
Answer: Let me just put this out there. The people who bought things from Zulily (and are unhappy with their purchases), probably didn't research the brand before they bought it. Think of Zulily like Marshalls or TJMaxx. That's what Zulily is, in online form. I just bought a hoodie from them, and researched the brand before I bought it. The particular hoodie was being discontinued, so they were selling it very cheaply. I bought it, and it is the real deal, originally $89. So research the brand. And don't expect your purchase quickly. They wait until they have enough orders to bulk purchase (another reason why their prices are low), before they buy. So it'll be a few weeks before you get it. I hope this helps.
Answer: If you bought them from Zulily, you might see about making your granddaughters feet smaller. I'm sure that's easier than dealing with Zulily.
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