ZulilyReviews 4,523

I love Zulily! I have been a customer with Zulily for quite some time and 95% of my purchases I have been pleased with. I would say the 5% were from merchants that didn't have quality products as advertised. I wouldn't say that is Zulily's fault. I know that they have featured many new merchants but I think that they should be a little more careful with selection. Bad purchases sometimes impact their reputation. This has not changed my thoughts about my overall shopping experience with Zulily. I always refer friends, family and co-workers to Zulily. This is so evident that whenever a co-worker compliments an item that I am wearing, it is followed by "That's from Zulily, right!" I takes a lot longer to get purchases if you later discover that the are coming from out of the country so it would be nice if Zulily noted that in the description, before you purchase the item but other than that Zulily is the best!

The quality of the items are never consistent as well as the sizing guide. I have been sent other peoples packages and items I really wanted were canceled. I used a purse for the first time a bought months earlier and the lining started falling off. I am now stuck with a $40 purse as well as another one that has a mark on it and it has not been used. Past the return time frame.
As far as my experience with customer service it has been fairly positive. Quality is my biggest complaint.

I guess my situation is a little special as I live in Denmark. That is over seas. Europe. Some times it feels as Zulily, or maybe rather USPS are not aware of this fact. Actually I love finding stuff/clothes that are different and kinda exotic to me, and mostly I have been very pleased with my busy, fore instance there is so much more plus size clothes available than here. But the shipping part. Oh my. Not so good. From all the items that I have bought. Circa 50 percent of them actually arrive here, and it can take months to come, which is very sad as I really do love the things I find. In all fairness I have to add that the few times they used Dhl global forwarding the goods arrived very fast, and if I was not at home a note was left with information on in which postshop I could pick my parcel up, great service! I wish they would ship with Dhl every time. The problem with USPS is that if I am not at home. They leave no message. They just return the parcel to Zulily, and I will never know that they were actually here. Which I sometimes seriously doubt. I never have had any problems with having my money refunded and I have also worked things out by calling Zulily and had a good talk with a very polite and friendly person. So really I would love to give a much better rating. But alas. The success rate of me getting the stuff I have ordered, is too low

Zulily is my FAVORITE place to shop! They have a wonderful variety of things at great prices and offer excellent and prompt customer service on eligible returns and correspondence. They also offer a payment plan. Occasionally an item doesn't work out but more often than not, I've gotten things from Zulily that have become favorites. 1 suggestion would be that they consider offering gift receipts as I frequently buy gifts from them but would feel better giving a gift receipt along with the gifts. Lower shipping fees on purchases and returns (especially for frequent/loyal shoppers) would be great too but their overall product supply and service makes the current prices well worth it. Highly recommend!