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ZulilyReviews 4,523

1.8

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Zulily Reviews Summary

Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.

This summary is generated by AI, based on text from customer reviews

service
512
value
515
shipping
533
returns
409
quality
479

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Ohio
2 reviews
0 helpful votes
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Why shop anywhere else!
November 27, 2019

I love shopping with zulily. My only regret is not looking into it sooner. I love all the unique things I find on there and also familiar brand names like Carter, Melissa & Doug, etc.

Date of experience: November 26, 2019
Fran C.
Kansas
1 review
0 helpful votes
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Great place to shop
November 27, 2019

Zulily has access to an extensive inventory of products at fabulous prices. I've been happy with almost everything I've purchased. Their customer service has been excellent to me.

Date of experience: November 26, 2019
Florida
1 review
0 helpful votes
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Like to take a look frequently to see all the new offerings. Lots to choose from and items usually ship quickly. Nice site to look for items from many vendors.

Date of experience: November 26, 2019
Indiana
2 reviews
0 helpful votes
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At least 1/3 of merchandise I've purchased is ridiculously sized. Have a pile of stuff that's too small, guess I'll donate it to a charity. If I get anything else like that, last straw.

Date of experience: November 26, 2019
New York
2 reviews
0 helpful votes
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Always happy with my purchases. Love that I can find unusual items not seen in my rural location, and at a decent price!

Date of experience: November 26, 2019
Tennessee
2 reviews
0 helpful votes
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I've shopped Zulily for shoes and clothes for several years. I enjoy the variety, quality, and bargain prices. My only issue w this company is the time it takes to get some orders, mostly the oversea goods. Has taken a month in some instances.

Date of experience: November 26, 2019
Pennsylvania
1 review
0 helpful votes
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Love Zulily
November 27, 2019

I have loved all my purchases.So easy to order and When I had an issue it was resolved with ease. It is quit addicting!

Date of experience: November 26, 2019
Texas
1 review
0 helpful votes
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Great Place, Great Prices
November 27, 2019

I've shopped Zuilly for many years and can honestly say they've got the very best ever prices that I've yet to see and is why I keep coming back over and over again. Their Customer Service is Tip Top and unsurpassed and is why I'll always take a Peek at every single email they send me that tells me about the new items they've got at the great prices they afford us. Their Assortment is wide and deep as an ocean and can count on them to meet my every need for not just myself but for anyone else that I may want to buy for.

Date of experience: November 26, 2019
Tennessee
1 review
0 helpful votes
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I order a lot from Zulily as they have great items at great prices. I order for my grandkids and for myself.

Date of experience: November 26, 2019
California
1 review
0 helpful votes
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Awesome shopping
November 27, 2019

Shopping on Zulily is like shopping at a candy store. There are so many stores to shop, prices are reasonable and most items are unique that you won't see everyone in the same outfit. Customer service is always helpful.

Date of experience: November 26, 2019
Texas
1 review
0 helpful votes
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Lot of options
November 27, 2019

I get really irritated when I look at something to find out the details and then when I go back a page, all the items are in a different order. I usually quit looking and don't buy anything when this happens. Other than that, I love Zulily and have been very pleased with my purchases.

Date of experience: November 26, 2019
New York
1 review
0 helpful votes
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Dissapointing
November 27, 2019

Even though customer service has explained that, it's not Zulilly's fault when orders are not fulfilled by vendors. It is a great inconvenience to the consumer. I had a horrible experice ordering Nike products. Everything I ordered as gifts in a timely basis were cancelled. I would never order Nike again with Zulilly.

Date of experience: November 26, 2019
Massachusetts
1 review
0 helpful votes
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I have been ordering from Zulily for a few years and it is my " go to place". People comment on things in my house or my apparel, asking where I got them. My answer, Zulily! I order brand names in apparel and have had no problem. I have found some items are of lower quality but you have to pay attention. House hold items are great. Kitchen ware, Eddie Bauer sheets are the best I have ever seen at a wonderful price. Be an informed shopper and you will do great. I love this site.

Date of experience: November 26, 2019
New Jersey
1 review
0 helpful votes
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Love the prices
November 27, 2019

I tend to shop a lot on line for my kids and I buy when I see and save it. Zulily allows me to do this. I've barely had a problem with any of the merchandise.

Date of experience: November 26, 2019
Wisconsin
4 reviews
0 helpful votes
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Many choices
November 27, 2019

I really like buying products from this company because they offer so many products and many brand names that I can not buy where I live. Prices are very reasonable and they just have so many selections every day. One thing I don't like is that many items are not returnable plus they are way out of line on shipping charges to return an item. They should offer you to return it however the customer wants to return it which makes it much more reasonable.

Date of experience: November 26, 2019
Florida
1 review
0 helpful votes
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Good finds
November 27, 2019

The site has some good finds - I found that it takes a while for the items to be delivered, especially if the item is from an International country.
You pay money, but receive credit for returns and you have to pay for shipping to receive and return.
I will not order any more clothing items from them, but I did get some decent quality baby shoes from there.

Date of experience: November 26, 2019
Arizona
1 review
0 helpful votes
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I really like finding unique things for gifts on Zulily. The prices are good and the products are of good quality. Occasionally, it takes a long time to receive the order.

Date of experience: November 26, 2019
Germany
2 reviews
1 helpful vote
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Zulily cannot be beat!
November 27, 2019

Zulilly has me hooked and almost all of my Christmas shopping was done here early this year! Such great variety and prices!

Date of experience: November 26, 2019
California
1 review
0 helpful votes
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Great Finds
November 27, 2019

I have purchased many items from Zulily, some unique and unusual finds for garden, kitchen and home. I stray away from buying clothing (except name brands), as sizing is not always accurate and sometimes the fabric is not what I expected. I have bought shoes/boots - again with brands that I know fit properly and that are known for comfort. The few times I have received one or two damaged items (probably because the carrier thinks there is a basketball hoop on my front porch) and Customer Service has always been accommodating, taking care of the issue immediately.

Date of experience: November 26, 2019
California
2 reviews
0 helpful votes
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Lots to look at here!
November 27, 2019

Zulily has so many categories -from home storage to clothing for the whole family. Lots of name brands are offered at great prices. Needs to improve on shipping charges for every order, competitors offer free shipping for $$ amounts. A must to read review when they are included, especially on clothing-sizing is all over the place.

Date of experience: November 26, 2019