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Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.
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I love shopping with zulily. My only regret is not looking into it sooner. I love all the unique things I find on there and also familiar brand names like Carter, Melissa & Doug, etc.
Zulily has access to an extensive inventory of products at fabulous prices. I've been happy with almost everything I've purchased. Their customer service has been excellent to me.
Like to take a look frequently to see all the new offerings. Lots to choose from and items usually ship quickly. Nice site to look for items from many vendors.
At least 1/3 of merchandise I've purchased is ridiculously sized. Have a pile of stuff that's too small, guess I'll donate it to a charity. If I get anything else like that, last straw.
Always happy with my purchases. Love that I can find unusual items not seen in my rural location, and at a decent price!
I've shopped Zulily for shoes and clothes for several years. I enjoy the variety, quality, and bargain prices. My only issue w this company is the time it takes to get some orders, mostly the oversea goods. Has taken a month in some instances.
I have loved all my purchases.So easy to order and When I had an issue it was resolved with ease. It is quit addicting!
I've shopped Zuilly for many years and can honestly say they've got the very best ever prices that I've yet to see and is why I keep coming back over and over again. Their Customer Service is Tip Top and unsurpassed and is why I'll always take a Peek at every single email they send me that tells me about the new items they've got at the great prices they afford us. Their Assortment is wide and deep as an ocean and can count on them to meet my every need for not just myself but for anyone else that I may want to buy for.
I order a lot from Zulily as they have great items at great prices. I order for my grandkids and for myself.
Shopping on Zulily is like shopping at a candy store. There are so many stores to shop, prices are reasonable and most items are unique that you won't see everyone in the same outfit. Customer service is always helpful.
I get really irritated when I look at something to find out the details and then when I go back a page, all the items are in a different order. I usually quit looking and don't buy anything when this happens. Other than that, I love Zulily and have been very pleased with my purchases.
Even though customer service has explained that, it's not Zulilly's fault when orders are not fulfilled by vendors. It is a great inconvenience to the consumer. I had a horrible experice ordering Nike products. Everything I ordered as gifts in a timely basis were cancelled. I would never order Nike again with Zulilly.
I have been ordering from Zulily for a few years and it is my " go to place". People comment on things in my house or my apparel, asking where I got them. My answer, Zulily! I order brand names in apparel and have had no problem. I have found some items are of lower quality but you have to pay attention. House hold items are great. Kitchen ware, Eddie Bauer sheets are the best I have ever seen at a wonderful price. Be an informed shopper and you will do great. I love this site.
I tend to shop a lot on line for my kids and I buy when I see and save it. Zulily allows me to do this. I've barely had a problem with any of the merchandise.
I really like buying products from this company because they offer so many products and many brand names that I can not buy where I live. Prices are very reasonable and they just have so many selections every day. One thing I don't like is that many items are not returnable plus they are way out of line on shipping charges to return an item. They should offer you to return it however the customer wants to return it which makes it much more reasonable.
The site has some good finds - I found that it takes a while for the items to be delivered, especially if the item is from an International country.
You pay money, but receive credit for returns and you have to pay for shipping to receive and return.
I will not order any more clothing items from them, but I did get some decent quality baby shoes from there.
I really like finding unique things for gifts on Zulily. The prices are good and the products are of good quality. Occasionally, it takes a long time to receive the order.
Zulilly has me hooked and almost all of my Christmas shopping was done here early this year! Such great variety and prices!
I have purchased many items from Zulily, some unique and unusual finds for garden, kitchen and home. I stray away from buying clothing (except name brands), as sizing is not always accurate and sometimes the fabric is not what I expected. I have bought shoes/boots - again with brands that I know fit properly and that are known for comfort. The few times I have received one or two damaged items (probably because the carrier thinks there is a basketball hoop on my front porch) and Customer Service has always been accommodating, taking care of the issue immediately.
Zulily has so many categories -from home storage to clothing for the whole family. Lots of name brands are offered at great prices. Needs to improve on shipping charges for every order, competitors offer free shipping for $$ amounts. A must to read review when they are included, especially on clothing-sizing is all over the place.
Answer: Zulily has awesome customer service! I have nothing bad to say about them! Definitely worth ordering from them... I have been happy every time (& I use it a lot!)
Answer: I have never ordered shoes from them but I agree that they likely vary according to brand. Contrary to other comments (that I am very suspicious of...) I have never waited a long time and the quality has always been as shown. There are so many rip-off sites out there and I suspect some hire people to post phony negative reviews on the 'good' sites. I do not recommend searching for cheaper products - you'll end up on a bogus, cheap site. I now research every site name and sift through comments - its exhausting but has saved me from spending money on sites that were not good.
Answer: Got money to burn? Order from Zulily. There isn't enough room on the Internet to list all the reasons you should NOT order from them!
Answer: Nope... no returns accept and good luck on getting a refund. Stay away from this site.
Answer: It could be a week or it could be 3 months. But my advice would be not to order at all. The sizes are never right (a small may fit someone that wears a large or it may be too small for an infant) and the quality sucks (the fabric on a dress I bought is so thin you can see through 4 layers). STAY AWAY FROM THIS SITE!
Answer: Wrong size, no return policy. Beware don't order from them
Answer: Sorry I don't know the answer, but it could explain why everything is so cheap
Answer: Yes, it may take that long, but they are up front about that on the item description page. I have never had a problem with them.
Answer: Let me just put this out there. The people who bought things from Zulily (and are unhappy with their purchases), probably didn't research the brand before they bought it. Think of Zulily like Marshalls or TJMaxx. That's what Zulily is, in online form. I just bought a hoodie from them, and researched the brand before I bought it. The particular hoodie was being discontinued, so they were selling it very cheaply. I bought it, and it is the real deal, originally $89. So research the brand. And don't expect your purchase quickly. They wait until they have enough orders to bulk purchase (another reason why their prices are low), before they buy. So it'll be a few weeks before you get it. I hope this helps.
Answer: If you bought them from Zulily, you might see about making your granddaughters feet smaller. I'm sure that's easier than dealing with Zulily.
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