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Zulily Reviews Summary
Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.
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Have bought many things that I have liked, but sizes can vary a lot. It is 8 dollars to return several items, which sounds great, but then you can't pull up all the items that you want to return. You have to call, and hope that the person you are dealing with is nice.
Zulily is a wonderful website. It offers a such a wide variety of products, with lots of well-known brand names. It's also a great place to shop when you don't know what you are shopping for! I have found perfect gifts for friends that I've not found anywhere nearby. I highly recommend this website.
There are always new and interesting items to choose from. The prices are good and if need be, returns are easy.
Keep doing what you are doing because you guys are wonderful. Good to do business with you guys
Guarantee and high quality items
If you're a discerning shopper, you can occasionally find something worth buying on this site, but I think the women's clothing looks cheap and tawdry, for the most part. And the shipping charges offset any savings on the costs of items you purchase. Usually, you can get better deals shopping locally, by watching for sales.
The past two times I have placed an order for clothing (boots and a dress) both times the fit has been WAY off. The $8 it costs to return an item is pretty high and way too much to justify me purchasing from Zulily again.
I love this site. They have a lot of variety and a lot of cool things. My only complaints have to do with the shipping costs and that not all items are returnable.
I love the variety and quality of products I have gotten/seen. I get to see things I don't normally come across in my regular shopping trips. I recommend Zulily often, and look forward to each days offerings.
There are so many things to choose from and a new selection arrives every day! Prices are very competitive.
Reviewing Zulily.
1. Takes too long to get merchandise
2. Shipping is too high
3. When I open Zulily I see a picture to something really cute, but when I scroll through the product line-up the cute picture of the product I was interested in doesn't show up in the product line-up. Very frustrating.
4. Some of the personalized clothing is done poorly.
5. Charging shipping twice; one when you buy and one when you ship. Very poor practice!
I really have had great experiences with Zulily. I have been shopping with them for years now and have bought jewelry, things for the kitchen, clothes, just about everything they carry. My favorite is Suzanne Betro.
You can find some of the best deals on Zulily! Every day you will have a new shopping experience! Only thing is I wish they will offer free shipping from time to time.
I've gotten a lot of great clothes at reasonable prices in a fairly fast time. I have had good experiences with returns.
I have enjoyed being able to purchase some fun clothes shoes, and other items. I have understood that some things take a bit longer than others. There are some things I don't understand... 1. Why is there no consistency in garment sizing? Shoes are reasonably sized-- garments are all over the place. 2. Why does shipping have so many inconsistencies? Yes, I know you order from the Orient & that takes time. Why not order an assortment and sell from US? 3. Shipping both ways is not consistent. 4. How could an order of Vitamins take weeks to deliver in ones and twos... thus running up your shipping costs. ***Noticed anything? The mantra here is INCONSISTENT. PLEASE GET ORGANIZED! Zulily is a great shopping experience-- until it isn't. Stop shooting yourselves in the foot~
I love the deals and convenience of Zulily. I was able to get alot of my Christmas gifts on Zulily. Something for everyone. The only thing is I wish there was more free shipping opportunities.
Always get amazing deals on Zulilly at a great price! Love the variety of products and great selectons.
I have had 11 emails back & forth + 4 phone calls & 26 days later I have been unable to get a return label that doesn't say "GROUPON" on it. I have been an excellent customer & cannot believe that Zulily has out me through this. Obviously Zulily could care a less about a repeat customer to put me through this. This is not customer service at all!
Even though I still order through Zulily I only order things that I can't live without. But I know that if I need it soon I will not order. It takes forever for my orders to ship to me.
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