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Zulily

1.8

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Zulily Reviews Summary

Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.

This summary is generated by AI, based on text from customer reviews

service
512
value
515
shipping
533
returns
409
quality
479

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Bes th Way To Shop
November 29, 2019

I've enjoyed shopping on Zulily since the conception of this shopping sight. I enjoy the bargains and the ability to find clothing in my size.
I'm petite petite and have done well purchasing clothing and anything else you can think of for the home. The sizing charts usually lock it in for me.
Customer service is A+ and a delight to work with and my only complaint is the wait time but I'm getting used to it.

Date of experience: November 28, 2019
California
3 reviews
4 helpful votes
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Lots of great Items
November 29, 2019

I have found lots of cute things at affordable prices, I just find that the shipping is expensive if you just order one thing. They should have a loyalty program or a way to get free shipping on orders over 75.00 or something like that

Date of experience: November 28, 2019
Utah
1 review
0 helpful votes
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Zulily
November 29, 2019

There is good and bad in everything... The good fashion and price. The bad sometimes quality is simply not there. You wash an item and it bleeds into everything, you order shoes and it's delivered in a bag and the shoes are now deformed. You return an item not only do you lose money on the return but you have to pay the postage. I have learned to simply donate the item. So, good and bad are at play.

Date of experience: November 27, 2019
Washington
1 review
0 helpful votes
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Beware
November 28, 2019

Very disappointed to have purchased several items & upon arrival they are Knock offs made in China. I've called customer service to notify & weeks later still see items not corrected. The packaging of items hit and miss and many of my items ordered arrive damaged.

Date of experience: November 27, 2019
Louisiana
1 review
0 helpful votes
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Pros: I've found many items that have kept me from creating my own solutions! Great prices on most things. Lots to choose from, something for everyone! Love that you can save items for when they come back.

Cons: You have to be fast on many items due to sell out. I miss a lot since I am unable to get on in the a.m.

Date of experience: November 27, 2019
Michigan
1 review
0 helpful votes
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Most everything that I have ordered from Zulilly has fit, however, the few things that I have had to send back Zulilly has been awesome with any returns. I called them and they sent me a bar code that I could print out and just put on the box that the merchandise was in. I love the styles and most of all the prices.

Date of experience: November 27, 2019
Iowa
3 reviews
0 helpful votes
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Always good things!
November 28, 2019

Zulily has so many different items every day, I have found many many items to purchase! I look forward to their postings every morning!

Date of experience: November 27, 2019
New York
1 review
0 helpful votes
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WHEN I FIRST STARTED WITH ZULILY I LOVED IT, BUT NOW I FEEL LIKE ITS THE SAME STUFF. AND WHEN I FINALLY FIND SOMETHING I LIKE THE ITEM IS CANCELLED, THIS HAS HAPPENED TO ME ON THE SAME ITEM 2 OR 3 TIMES NOW. AND I WOULD LOOK TO SEE A LITTLE BETTER QUALITY AND LESS COMING FROM CHINA.

BUT I AM GOING TO SAY THE CUSTOMER SERVICE IS AWESOME. THEY GET BACK TO YOU VERY QUICKLY.

Date of experience: November 27, 2019
Georgia
1 review
0 helpful votes
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My husband and the mailman are about to have an intervention and I am worried that they are going to delete my account. I literally get a package every day. Great, unique finds at fabulous prices! And their customer service is top notch. On the rare occasion that I have had a problem - it was promptly resolved. Love this site!

Date of experience: November 27, 2019
Virginia
1 review
1 helpful vote
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I have bought a variety of things on Zulily - from clothing to toys. I love getting good deals on the site but the shipping charges are high, and if you have to return an item because it isn't remotely what the size chart claimed, you will be eating that cost again. I have done less shopping on Zulily lately because Amazon offers many of the same items at the same or very close in price, but without the waiting and additional shipping costs.

Date of experience: November 27, 2019
Illinois
1 review
0 helpful votes
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I love that Zulily has a variety to offer! For the most part, I have had good luck with Zulily. There have been a couple of times that I was sent the wrong size of clothing and that the picture didn't necessarily look the same as the product. Shipping can be quite slow at times, but other than that, I love Zulily and have had good luck!

Date of experience: November 27, 2019
Georgia
2 reviews
0 helpful votes
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Excellent Customer
November 28, 2019

I truly appreciate the good prices, great product selection and excellent customer service. I can always find exactly what I want and need on Zulily.

Date of experience: November 27, 2019
New Jersey
1 review
4 helpful votes
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I received from Zulily a package (invoice# *******313) that contained merchandise I did not order. I called customer service and explained I didn't order this merchandise and wanted to know how to return it. The rep told me that item is not returnable. I explained to her I didn't order the items and certainly needed to return them. This conversation took place on Nov 5, over three weeks ago and still no contact from Zulily. I contacted American Express and they have credited my account for $659.99. I'm beside myself with your organization...

Date of experience: November 27, 2019
New York
1 review
0 helpful votes
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I check the zulily site daily for great bargains. I have never been disappointed. Shipping is usually quicker than the date stated. I would love cheaper shipping charges... but then I would probably buy more!

Date of experience: November 27, 2019
New York
1 review
0 helpful votes
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Fantastic deals
November 28, 2019

I love Zulily. You never know what type of products you will fine and when you see something you like the prices are well below other sales you may see.

Date of experience: November 27, 2019
Georgia
1 review
0 helpful votes
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Love items on Zulily. Good quality products. Easy pay method is great. Customer service is very good with helping out issue but most of the time I never have a problem. Prices are good and shipping product is very well done. I will continue to shop on Zulily and let my friends and family know how wonderful this company is.

Date of experience: November 27, 2019
Massachusetts
1 review
0 helpful votes
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A great shopping site!
November 28, 2019

Zulily has a wide range of products at great prices. It is easy to search and find what you want. Their credit card offers payment options that can help a lot with larger items by splitting the cost into three payments. Shopping is easy and exciting at Zulily.

Date of experience: November 27, 2019
Texas
4 reviews
0 helpful votes
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Daily choices
November 27, 2019

Love this website, my only issue is that the clothing usually needs hand washing. I wish there was a better quality of clothing that can be machine washed & dried. I enjoy all of the home items & beauty items. Check it everyday.

Date of experience: November 27, 2019
Michigan
2 reviews
0 helpful votes
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Shopped Zulily for years and consistently made purchases that were exactly as represented and were priced well. Recently something must have changed because the packing/shipping process has been bad. In October I received an item I never ordered and didn't receive an item I did order. In November I received a shipment that was so poorly packed that everything was damaged... the box was 3 times the size needed, the air bags served no purpose, an item I've never even seen on Zulily (I think it was a part for a car-it weighed about 5 lbs and rolled around in the box crushing everything) was in the box. Shopping online used to be a great experience with Zulily but the appeal is almost gone for me now. I emailed and received a very nice reply stating that my full purchase price had been credited and an additional $20 credit placed on my account. I really do appreciate that olive branch but I'd be happier if Zulily would fix the problem. Trouble is I will only know that they have fixed it by risking another order that may arrive just like these other 2.

Date of experience: November 27, 2019
California
1 review
0 helpful votes
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My favorite online shop
November 27, 2019

Zulily is a site I trust. My items come in quickly and in great condition. I've bought many things from this site big and small and every time I've had no regrets. I bought my son's bunk bed, baby clothes, and other things here. They always have the best deals

Date of experience: November 27, 2019