ZulilyReviews 4,523

I will never purchase from Zulily again. I purchased a pair of boots, size 10 and felt like a size 9. I requested a refund and they only wanted to provide a store credit. I explained to them that I needed my money back so that I can purchase from another company that sells true to size boots and they are only wanting to provide a store credit. That's wrong! They should not be selling stuff with false advertisement of sizes. That's bad business for the consumer. They highly not recommended. Find somewhere else to spend your money because this company will not refund you your hard earned money back.

I ordered an item on Black Friday. Originally a $125 item. Zulily had it on sale for $71.99. I was beyond excited as I had been watching the item and I compared it to other Black Friday prices and this was the best. They email me Christmas Day to say they cancelled my order because they couldn't fulfill it in the discussed time. I purchased it for my son's Birthday in March. When I contacted them, saying I did not wish to have it cancelled and was okay with the wait, they then said it was an inventory issue and offered me $10. So frustrated because I would have ordered it elsewhere on Black Friday for a better price. Now if I want the item I have to pay full price. Terrible customer service! Will never order from Zulily again- it is always something or some excuse. Shameful they can't stand behind their company and products.

I shopped at zulily for years and I never returned an item, I had an issue with an item last year and they never fixed it, I still have them a chance until I bought a watch for 340$ and as soon as it arrived I saw it wasn't functioning at all, I called in, they refused to return or exchange, they asked me to contact citizen warranty (noting that the watch was brand new) and when I called citizen, they assured me that they cannot cover anything that is not bought from a citizen dealer, I even asked zulily for a sales slip as they request and they never even provided that. They sent me the warranty that I can look up online. The manager itself hang up on me and customer service didn't communicate with me because they don't care about their clients. I just wasted 340$ That I worked very hard to make because I trusted this company.

Never fall for them, go buy your stuff for the same price and cheaper somewhere else. Better than regretting it later.

Worst company ever created. I will die before I waste another penny with them.

Haven't ordered from Zulily in a few years, but remembered to size up big time. I ordered a bulky fashionable cardigan sweater in size XXL, I am a size medium. It fits just fine however the beige knit sweater was full of dark pills and soiled in the front and had a chemical odor to it. Nothing that I can't fix, so will be keeping it as you have to sell your first born to return for refund. Naturally MADE IN CHINA. Ordering through Zulily is a crap shoot.

I have placed 9 orders in 2019, 12 in 2018, 9 in 2017. My biggest complaint is that some of the products do not match the pictures ( i. E 'Khaki Dot Raw-Hem Boatneck Top $34.99.') SO disappointed when I opened this! In the past, the return policy was much more customer friendly. Now, I am stuck with some items that aren't worth the cost of returning. For example, if I want to return just 1 item it is an $8.95 charge. I understand if more items are returned, the higher the cost. But for just 1? Then I receive Zulily Credit for the balance minus the $8.95. It is not worth the hassle and the credit is not as well. I wanted to return the Navy & Green Floral Patchwork Button-Up (order # *******316 $19.99). How about for 1 item just charge the original shipping cost? Or offer some kind of perk for being a loyal customer? Also I have noticed the wait time for delivery has been much longer than in the past. I realize it might have something to do with where the product is coming from geographically. I ask that this please be better highlighted in your item description. It's too easy to miss that short disclaimer on the page. I am not ordering any more clothing items from Zulily until hopefully things improve. I am confident that they will as I have always had great Customer Service. Thank you.

Pros: GREAT and unique selection of items, especially when it comes to clothes, toys/games, and home items. They have a great deal of name brands and ability to "favorite" those brands so you know when they return. Overall, some great deals on price as well... even if you have to pay shipping. (Tip, order on Friday and then you get free shipping on any addl purchases through Sunday evening). Most of the time, their customer service is great and easy to work with if there's a problem. If they still have a product in stock, they will send a replacement. If not, they will offer ability to return/refund... either back to method of payment or store credit and usually give you a bit extra store credit for the inconvenience. Cons: it's a daily deal site so items and prices are always changing. If there's an issue with an item, they may not be able to get you a replacement. And unfortunately, quality assurance and careful packaging are hit/miss. I've received some items well packed, others where fragile items are just thrown loose in box. I've also received incorrect sizes of items I've ordered. But most of the time they do alright. Shipping usually takes a really long time unless you're willing to pay extra. Some items on lesser known brands even ship internationally. (Someone wrote review on Chinese knockoffs... I bought/received an item from China and though I ended up returning it, it was well made... most clothes are made there anyway... I don't believe they're in any way counterfeit, etc.) In terms of brands and quality of items... try to stick to the better known ones or ones where you can look up reviews on Amazon. While they have some really great name brands, they also have some generic ones where quality is lacking. But overall, I've been very happy with the deals and items I've been able to get there and will continue being loyal customer.

I do buy items from Zulily, but often am disappointed my the quality, but don't return items because I will have to pay shipping costs again! I tend to stick with known brands now. I do not enjoy the flashing ads nor do I appreciate ads sprinkled throughout. I liked it better when each daily deal was clearly labeled (rather than buried in some flashing, vaugely identified category.) I have limited shopping time and want to use it wisely. I probably would purchase more if things were clearly categorized and identified.