ZulilyReviews 4,523

I ordered a dress, size 8, which had a fitted waist line. When I received it, I couldn't even get it over my head/shoulders, much less on. It has no zipper, which is a ridiculous design for this dress. It certainly is not true to size. My daughter, who is a 0-2, could barely get it on.

When I contacted them to complain, I was told that I would receive a store credit but not a refund. They indicate that they are a "final sales" website. I pointed out to them that this was an error/flaw in the dress and advertised size, not simply because I didn't like it. They refused to budge. A store credit does me no good since I will never shop with them again!

Must also chime in with the incredible wait time on items. I ordered some items on July 17th, it is now 2 August and I am still waiting on the items! I am now afraid of what I might get based on some other customer reviews. It is true that you can find their items on other sites for the same price or a little higher. It has been so long since I placed the order I actually forgot what my items looked like so I did a search using the name of the items from the tracking info. I found each thing I ordered from Zulily on other sites, most of them at the same price without the WEEKS LONG wait time. I have had things frieght forwarded (domestic shipping then international shipping) from the US to Central America that arrived at my door step in less time than it has taken Zulily to ship domestically.

Update: It's Monday 5 August. Delivery status update says my package has been delivered but I have no merchandise. Delivery time was at 7:52 PM on Saturday, you read that right 8PM on a Saturday. I called Zulily to inform them that although the package says delivered I never recieved the items and that I thought the delivery time was quite odd. I was informed by Zulily customer service that it is common for items NOT YET DELIVERED to be marked delivered and that I should wait a few more days to see if I recieve my package. If I don't receive my already marked delivered package in a few days, I will have to wait 10 additional days for any hope of a refund. The 10 additional days are so they can declare it lost in the mail.

Although I cannot speak to the quality of the merchandise, BECAUSE I HAVEN'T RECEIVED IT STILL, I can tell you NOT to order anything that is time sensitive. I placed an order on 7/9/13 and still have not received it. It appears that the items were sent for shipping on 7/19/13; 10 days after paid order. The website explains the shipping process so it is partially my fault. I just wanted to give other consumers like me, who do not read every aspect of the websites they order from, the "heads up" so they know what they can expect as far as shipping time. As soon as I receive the merchandise, I can review the quality. Hopefully I'll receive my summer dresses before winter! :)

I've spent thousands of dollars here. Sometimes I get lucky with some pretty things, other times I get some cheaply made things. Zulily is rich with the help of suckers like me. I absolutely love the things that I can't find anywhere like certain items for my children. But the items for adults are usually blah. Cheap and thin & well ugly. They look fantastic in photos but in person, they are awful. There are items on zulily that are not original on zulily. Don't let them fool you. I google brands and prices and find them almost 20% cheaper and with coupon codes elsewhere. Make sure you always look elsewhere first. Maybe, zulily will catch the hint and place an appropriate sale price on their items if they want to claim its a real discount. What I really hate is that they are giving me less of an incentive to shop there. And, I was an ideal customer. Shops on the site everyday, spends hundreds at a time. Where's my incentive? Do I get a coupon code? Nope! Do I get free shopping for more than just 1 or 2 days? Nope! I'd like some credit for shopping so much and spending so much money! Free shipping for the remainder of the day isn't going to cut it. After all, if I just purchased some items, I'm done shopping for the day so what good is the free shipping for the remainder of the day doing?. Like I said. Google items & coupon codes before you shop on zulily because most likely you will find the same item on sale elsewhere and for a significantly cheaper price! Sorry, zulily. You need to compete with pricing now! It's one of those kinds of decades!

This company does not have the inventory advertised, so they get it from the vendor then they ship it out. Products ordered so far took over 3 weeks to arrive. Not acceptable with today's standards. I don't mind waiting as long as the product advertised arrives as advertised...

2ndly the products ordered where name brand but made with subpar material. Very different then what I got at dept. store. Very odd! Like other reviews, my purchase was sized 2 sizes to small.

I used to have a good experience with website a year ago - items were good and delivery took not more than two weeks - although it is a long wait - this is what they initially promised so I can't complain. But something happened - suddenly items I ordered took more than three weeks to arrive, sizes way smaller than standard. Poor quality, but the final Fri was when items were sent to the wrong address. It was dealt with VERY poorly. String of email sent back and forth until I managed to convince zulily that sending items to the wrong address is THEIR fault. Very disappointed! Not using them again and certainly not recommending!

The complaints about shipping are true especially if you live on the east coast. Although they do tell you an approximate SHIP date of your item and not the arrival date. I have ordered from several times for my children and will only order things that are not time sensitive. But they're sales can be really good and they have opened me up to a variety of brands. I like ideeli just think the shipping surcharge should be cheaper or at least give you free shipping for next 24 hrs and not until midnight that day as I do majority of my online shopping in evening.

Customer service was always very good. Polite and receptive to my questions. They seemed to try real hard to resolve any issues. However the quality of the merchandise is CRAP. It looks so pretty in the photos, until you receive it. All cheap junk, worth maybe 1/4 of what you paid for it. So disappointing. I have given them several chances as I know some people really like this site. Well I've returned three things, got a store credit and tried one last time. CRAP. All cheap, flimsy, poorly made, ugly in real life. Sorry Zulilly, improve your merchandise because i am done! Never again.

Awful return policy & customer service! Bought 2 swim suits for my 3 year old and after FINALLY receiving them 3 weeks later they were completely inappropriate and didn't even cover her chest properly. I called to see if I could return them and they could careless about the situation and told me they don't accept returns on swim wear as they consider it "intimate apparel". I understand what they're saying but these didn't even come close to fitting and how do they not allow a return on clothing items that we buy sight unseen and we're unable to try them on until we receive them in the mail? Now I'm out $18 and have 2 swim suits that are completely useless. I will never shop their website again.

So, I ordered 6 dresses & 1 pair of shoes... 1st time customer. 3 weeks later I received the shoes & 2 of the dresses (the more "expensive" ones). The shoes were fine, as I have owned that brand before, HOWEVER... the dresses were paper thin, cheap quality, and smaller than the average "small". I have swimsuit cover-ups that are better quality than these 2 dresses. I would NEVER wear this poor quality to the beach or pool, much less to work or out to dinner. Pathetic, I would rather wear a disposable paper gown from the doctor's office over these poorly made items, at least it's free & the material is about the same!

KEEP AWAY! I have never ever come across such atrociously rude and unhelpful customer service! The worst thing a company can do make is a mistake then worm their way out of it and hang up on the customer! Never shopping there again! Ordered 7 items 1 was damaged 2 wrong sized liaised through email three different people respond with three different things and in the end you're told to read the returns policy! When you have read and followed it in the first place! Oh the best bit is you tell these people ur 39 weeks pregnant and you do not need the stress and in return ur told "well ma'am I'm going to terminate this call I don't deserved to be spoken to like this" but it's perfectly fine for u take people's money and send them damaged goods!