ZulilyReviews 4,523

I placed my first order with Zulily last month. Upon placing my order, I then realized that it would take 12-16 business days for my items to even ship from their warehouse. That's disappointing. I ordered 3 pairs of maternity capris and one pair of maternity jeans. I followed their size chart & when I finally received the first pair of capris, they were already too small. I'm was only 3 months pregnant at the time & they were already too tight. Their sizing charts are not accurate for me. Their maternity tops will fit me just fine. In the future, I will not purchase maternity bottoms from them. When I discovered that the other 3 maternity bottoms I ordered will not fit, I called Zulily and spoke with a rep, who advised me that I was able to cancel the remaining capris and jeans and not be charged for them. Later that night, I got an email from Zulily saying that my remaining items shipped including the pants I cancelled earlier. I sent an email regarding this to customer service & got a phone call the very next day from a helpful rep. Though he couldn't obviously stop the items from arriving to my home, he was kind enough to refund the charges for the capris and jeans and told me to keep them if they fit fine and call for a return label if they do not. Zulily was kind enough to help me with my order and though I don't like the long wait for my items, somewhat inaccurate sizing charts & receiving my order in multiple shipments, I will still shop with them again. They have great deals for sure.

I don't like how after reading how the site works, and it stating that the sales run for approximately 72 hours, how a week later my items still aren't being shipped to Zulily. They're no longer available on the site, so the sale is obviously over, no one can make anymore orders, yet the items still aren't being shipped, and according to their site won't be for another week! Then according to their site, it takes them a week to get the times, then 'several days' (a week) until I get it. That's about a month total until you get something you ordered! A little much I think... I won't shop here again.

They brag about their referral program, with store credits and stuff, but after my mom and brother made their purchases through my referral link, Zulily refuses my referral credit just because my mom and I have similar e-mail address, and they have policies against that. They assume it is one and the same person, which is just crazy talk, in other words they’re calling us liars and thieves. That's just utterly unacceptable by my standards. You’ll never have my business again, Zulily, and I WILL tell all my friends to stay away from your cheap way of conducting business – I’ll make sure of that. Shame on you!

I uses website a lot. I was like to give him the benefit of the doubt. I do agree that their customer service is outstanding. The quality of their products however can be poor. There is no ability for repeat customers to rate the companies that are selling stuff on this website. My experience with some of the benders has been extremely poor quality merchandise. The known benders that to put stuff on this website have sold me outstanding products and a very decent price that I could not find anyone else. I caution anyone against buying stuff from this website if they do not know the brand.
I bought books from this website that were missed printed and us not able to be given as gets or even read properly by myself. Again, unless you know the vendor do not buy stuff from this website.

First of all, do be prepared to wait. Zulily orders from the manufacturers first, and then ships it to you. I waited about a week and half for my item which was fine, since I expected to. However, they sent me the WRONG item. I emailed them and they emailed be back quickly. They said that they no longer carry the correct item so they gave me a full refund and had me keep the item I received. They also gave me $10 of store credit. All fine and dandy except I was really looking forward to getting this item especially at the great price of 60% off. Now, I can not find it anywhere for anywhere near the same price. Will I order from again? Probably not.

My experiences with Zulily have been very good. I know their shipping can be very long but they tell you that when you order. I have learned not to order anything item that requires handwashing because the quality is usually poor.
I have had no trouble with their Customer Service staff. They have promtly refunded my money if I complained about the quality of an item. For example, I ordered an embroidered coat for $50+ that arrived with holes in the back material. Zullily asked me to email pictures of the damage, I did, and they promptly refunded my money.

I have never had a pleasant shopping experience with Zulily. Customer service responds with same scripted answers.

They kept shipping orders to my old address even though I changed my address with them. Would e-mail them before anything ever shipped to tell them you have the wrong address. Customer service would respond ohh we will fix that right away. They of course never did some orders I never received others I paid a total of an extra $30 to get them from the post office making their crappy products not worth any discount they offer.

So I switch e-mail address to give them one more chance why I'm a sucker I guess?. Ordered a swing set for our daughter's second birthday, her grandparents wanted to get it for her:. I get an e-mail saying you may have received an e-mail saying your order was canceled don't worry it isn't once we receive it we will ship it right to you:. I e-mail them asking them why I got this e-mail and if everything was ok with my order and if we would be receiving the swing set!.

Got a response yes it is just fine it is in stock and available to ship on the 8th,. Today is the 8th just got an e-mail saying your order has been canceled we don't have it in stock sorry for the inconvenience". Seriously! So my daughters birthday is Monday I had to scramble to find the same swing set to get herald fast/.

Thank god for Amazon shipped for free in two days and about $60 cheaper:. Stay far far away from zulily you will be disappointed every single time.

Ordered things on April 7, a teething blanket and 2 baby outfits. Got the teething blanket about a week and a half later, that was fine. The one outfit I got on May 1 and the other outfit is SUPPOSED to be delivered May 8! A month to deliver a baby outfit and the other outfit almost a month? This is so ridiculous.
They have the cutest baby/kid things and their prices are great, but who wants to wait a month before receiving their items.
I will never order from them again.

WHERE DO I START!
Bottom line THEY TRIED TAKING MONEY FROM MY BANK ACCOUNTS WITHOUT ME EVEN HAVING AN ORDER WITH THEM COSTING ME $70!

1) I have had many orders with them thinking they're stuff is really cute. It is!
However when I order a pink dress and it turns out purple, it's disappointing. I got my daughter brown boots that came in this awful off white color. I didn't even want her wearing them!

2) "Ships within 5-12 days" BS! I had 3 orders take over a month before they even processed it! This was September 1-10th I placed the orders, did not receive any until October 20. I have no problem waiting but do not advertise that kind of shipping.

3) When the website was down (no problem! I understand it happens!) I politely called and placed my order over the phone :) got a confirmation number and was excited for my husbands birthday present to come in the mail! Until I got the email. The woman used an old outdated bank card on my account NOT the one I gave her and she even read it back to me! It was sold out at that point and that was the one thing I wanted to get him, it was rare to come by, and I did not find a replacement for his birthday. I was disappointed. But they did credit my Zulily account. I thought maybe I would get him something for Christmas from there.

4) I placed an order with my store credit and got an email that the order was placed charged to my bank account not the store credit. I patiently call in and the man helped me cancel my order and place it with my store credit.

5) With that order placed I then had free shipping until Sunday at midnight, right? WRONG! It even said "Free shipping" on my account but it was no where to be found when I was checking out!

6)! Since I NEVER placed that "free shipping" order, I thought I was dodging a huge bullet if I never shipped there again! WRONG! WITH NO ORDERS PLACED, I found my bank account in the negative. I have a bank statement showing all kinds of attempts from ZULILY> :( for amounts from $15 to $8 to $2! I never imagined zulily would have 10 attempts of collecting all kinds of amounts from me for NO ORDER! In the end this costed me $70! That's $70 I do not have! That's $70 I have nothing to show for! ZULILY IS A RIP OFF!

This company, its customer service (dot make me laugh) & products are completely CR*P.

I wish I had seen the reviews before placing an order.

Waited nearly a month for anything to arrive. The sizes are all wrong, 12 months looked like newborn!
The quality/cut/material & stitching is extremely poor.
Looked nothing like the photos.

This company puts photos up of genuine stock, then has some factory in (China?) knock up cheap replicas.

I have never seen such shoddy items. HOW do they get away with it?!

All returned for a refund. From previous reviews I understand getting a refund is extremely difficult, in which case I shall contact my bank to claim the money.

AVOID. You can buy cheaper & better items on Ebay directly from China at a fraction of the price.