ZulilyReviews 4,523

The worst online ordering experience ever! Ordered a pair of shoes the first tome which went great. 2nd order was a new bed for my daughter. Half of the shipment arrived on time. The other half was lost in ups outer space for several weeks and finally after dozens of calls on my part the second half finally arrived. The problem is the second half did not match the 1st half. As of today I have half a bed in white wood and the other in expresso. Zulilly representatives are some of the nicest most empathetic customer reps I've ever spoke to. Thing is nothing ever gets done. It is all talk. For 3 weeks I've been told, there would be a correct shipment in the next 7 days or a refund. Today, months after ordering and weeks after receiving the wrong box 2 of 2, all they can tell me is sorry we are waiting to hear from the vendor/shipper. Horrible experience.

Zulilly takes experience to really get a deal. There are so many things to do in order to make sure you are actually getting a deal and buying something of decent quality. Comments from other reviewers are helpful if you want to shop this site. I am sorely disappointed with the merchandise. I looked at all the pics and read the description. It was not the advertised material! The item is okay but I would not have bought it at an off the rack store and I definitely would not have paid what I paid. You can't take the website description

Update- Oct 8th I recieved the rest of my order- 5 weeks and 1 day later... I only had to complain once;-)--- The worst quality yet... I wish I had the two or three week shipping they advertise, but it has been 4 weeks and my items still haven't even SHIPPED! I ordered some sweater dresses for my daughter which she will probably outgrow before they arrive. I also ordered a dress for myself, which arrived after 15 days but was 2 sizes smaller than the size chart which I carefully checked before ordering. I also received the shirt I ordered but it is cheap & small & SEE-THROUGH! It was not see through on the picture! These items are non-returnable for a reason... everyone would return them. The quality is poor when you actually receive them & the size is simply not correct, even though they list a size chart next to each item. I just received the brand name shirt I ordered for my son (I went to the local department store and tried on shirts with him to ensure the proper size first) and it was sooooo long it looked like a dress (my son is skinny and almost 6 feet tall so usually kids shirts are too short). He was laughing so hard he was crying 'cause it looked so WRONG. If you are looking for trinkets, this site might work but don't be in a hurry- 2 months is evidently a reasonable time frame for them.

I've order 3 or 4 different times n each time the shipping was fast one to two weeks maybe a little more but I mean it explains it on their website why I takes a while to get ur item! People wit negative comments about the shipping to need to do better research... like I've said I ordered 3-4 times all my items have always been good material looks exactly like the picture how this last order I ordered a size 7 in women's n they sent me an 8 I emailed them n since they don't do returns they are giving me BACK my money PLUS! $10 of store credit! N they are letting me keep the boots! They said I could donate them give em away or dispose of them how I saw was best! They will continue tiger orders from me awesome customer service!

It's a hit or miss with Zulily, I have bought a 2pc for my niece, the price was great, order a size 12 in kids and got a two pc that will fit my 4yr old, top was so tiny, it was not wearable at all, barely covered anything, had to through it away and I have had some great purchases, with designer sunglasses, clothes for my daughter, I don't buy dresses, because they either run small and dont fit well. Havent been succesful with dresses, Sometimes the quality is cheap, bought my daughter 6 swimsuits, two of them, the plastic hooks broke, but I continue to buy, sometimes I buy novelty things that I like to gift to my friends when I see something I like. I think, you have to research product before you buy. Usually they sell close outs. Consumer Beware.

I have read all of these reviews and would like to address certain issues. 1) complaining about how long it takes for your items to get to your house: when you read "how I works" on their website, it clearly states that they do not have a warehouse. They are ordering from companies who then ship to zulily. Of course it is going to take time. 2) for those of you who are receiving items that are poor quality or do not fit well, it is in your best interest to not be impulsive about purchases. I have filtered through many many pages before I found something I liked, read the size chart, and zoomed in all angles of the picture to see exactly what it looks like. I have purchased two dresses, and three shirts, and am satisfied with every one of my purchases. I would recommend this site to anyone. You just have to understand, and have time for scrutinizing shopping.

I wish I would have looked at this site before I placed my order. The shoes I ordered came within a few days, but they smelled of gasoline and were at least one size too small. The dress I ordered came a month after the shoes. It is not the style or color I ordered but the size is correct. It is of poor quality and has strings hanging from it. I'll keep it to wear around the house. I am waiting to hear back from Zulily with info about returning the shoes but according to this site, it looks like I'm going to have a battle on my hands. This will be the first and last time I ever order from Zulily again.

Ordered 4 items. Received 1st one (pair of womens boots) 3 weeks later. Color is suppose to be black. They were so faded that they looked grey in color in many spots. These are not wearable even under slacks. They look like an old pair of boots that were left out in the sun. I still have not received the other items and am very leery of what condition these will be in. I will not be ordering from Zulily ever again! Obviously good quality items and customer statisfaction is not a priority. Now I know what the real reason behind "no returns" is about!

My family loves Zulily. Yes, it can take awhile for orders to arrive, but they're pretty candid about that - they don't warehouse the items they sell, so they have to get them from the vendor before they ship them to you. We've gotten a couple of not-so-quality items (a couple of clothing pieces that we *never* would have purchased had we seen them in-person first), but we've also gotten some great deals on some high-quality merchandise. Were huge fans of The Honest Company and Moleskine, both of which recently had GREAT sales through Zulily. And we've had nothing but great experiences with Customer Service the couple of times we've had issues.

I ordered during the labor day weekend (Aug. 30-Sept. 2). With paying shipping for one order, I got free shipping for the rest of the weekend which was great! I know that it does take some time for them to ship so I kep close tabs on the shipping date that they publish after I submitted my order. Since some of the items I ordered I need to receive prior to 9/20, I cancelled those that were published with Sept 17 shipping date. Costumer service was great! They cancelled those items I requested right away.

For those items that were published as shipped, I received them in 2 different packaging on 9/10 which was awesome! The items were good quality (1 swimming inflatable toy, 2 shirts, a cheerleader Adidas costume and Hello Kitty Crocs for my toddler and 1 pair of shoes for me). The only ones I'm waiting for are the Birks sandals for me and my husband which was not time sensitive for me so I was ok with not receiving those right away.

I would definitely buy again in Zulily. Just take note that if you have time sensitive items, keep track and cancel if you think those items won't arrive on time. Customer service was pretty honest when I asked them on the items I wanted to cancel since I wasn't sure if I'll get it prior to 9/20.

It's true that some items take a while to receive. It's also true that some of the sizes are off. That being said, I have bought many beautiful clothes, jackets, and shoes which you could never find in a regular store for excellent prices. Many of these designers or their plants are located in other countries, which is why the sizes can be off and the delivery long. I've encountered both problems. When my daughter's Christmas dress was lost in the mail, zulily actually sent me another one and told me that if the first one arrived I could keep it. I had both dresses in time for Christmas. When my favorite brand in India had sizing issues they offered to credit my account for the clothes if I returned them. I loved the clothes, so I decided to contact the brand directly and they offered to send me all new clothes in larger sizes at no cost PLUS I could keep the small ones. Zulily may have some drawbacks, but their selection can't be beat and they have always treated me like a valued customer, as have the brands they work with. In my opinion, worth the wait.