ZulilyReviews 4,523

Apparently there is no quality control at Zulily. Recently, I increased by orders b/c I needed fall clothing for my daughter, who just started school. Unless you purchase a nationally-recognized brand, DON'T ORDER! The sizing is weird, the clothing is made of low-quality fabric, there are tears, holes, seams coming apart, and recently, a holiday inflatable decoration lost its first blower in 7 days, 2 days later, the 2nd went out. No exchanges. If you complain you might get a refund for the defective item, but not the 2 matching tops for which you now have no matching leggings! There customer service reps seem to be trained to placate customers, but they really need to get a handle on the quality issues up front and stop shipping out damaged merchandise. I don't know if their vendors are shipping their seconds because there are no exchanges, or if Zulily's buyers are not paying attention to what they order for sale. And it has gone downhill recently. The shipping wait is completely inexcusable.

My review is mainly about their customer service. We moved recently and I mistakenly didn't change my address when placing an order and my packages were sent to my old house and subsequently, refused. Zulily customer service changed my address for me and immediately had the packages re-sent to me. Unfortunately, one of the outfits I ordered appeared to have mildew or some other stain on it, so I called customer service. They could not have been more helpful! Not only did I receive a full refund for the outfit (because they showed no others in stock) but I also received a $10.00 credit because it didn't work out. The entire transaction took maybe 5 minutes and I couldn't have been happier. Very please to see good customer service!

I do buy a good amount of stuff from Zulily. There are good points and not so good ones. I am usually satisfied with the stuff I buy. I have, however, ordered a couple items and then a few days later have received a notice that I will not get an item. I have also received damaged items. Zulily has always refunded the cost and sometimes also given me a $10 credit. Some of the prices are so low, I just cannot order them. My bigger complaint is the shipping time. It does take a longer than average time to get purchases. You really can't depend on getting your stuff by holidays or birthdays or events like that. If I buy from them, it is usually for stuff I am not in a hurry for.

This site popped up on my face book and I made a purchase, not unlike some others, I noticed the delivery was not fast, they ship to ups and then ups ships to usps. I received a pair of shoes, (each shoe a different size). There was no return info in the package and when I called I found that I had to pay for return and only get a site credit for my purchase, so I am out at least $10 for shipping and have a credit for a site I do not trust.

I am very familiar with Zulily and find it unfortunate that so many shoppers had a less than wonderful experience with the website, but after reading several reviews I was compelled to write my own. Zulily is a wonderful site that sells great merchandise at a sharply discounted rate. I believe that there are purchasers who bought garments or other merchandise that was damaged. This, however, is not the fault of Zulily. They are not the manufacturer. They buy product from vendors and have faith that their vendors will provide them with a good product. I also read that the delivery time is incredibly long and Zulily oversells items that aren't in stock. The reason the delivery time is long is because Zulily must first wait for their vendors to ship them the merchandise then they ship from their facility. Zulily has a tight schedule and they expect every vendor to adhere to it, but that doesn't always happen. They also DO NOT oversell items. They sell the exact amount of items a vendor tells them is available. Again, Zulily is trusting the vendors they are working with. No business is perfect but Zulily is a great e-commerce site that gets quality products to consumers at an unbeatable price.

What a horrible business model. I'll admit, I fell for one of their facebook ads, and I got a great deal on a couple of jackets, my first experience was ok. My second experience made me realize that I fell for their silly scheme. They make you think you're getting something special and uncommon, BAIT. They make you sign up prior to viewing their inventory, GOTCHA. Then, they make you pay for clothing they don't even have in stock, then, order it on your behalf, hoping and praying someone doesn't make a mistake, and then, you wait and wait and wait and wait. It could take several weeks to realize something is wrong, meanwhile, they have your money. Oh, what a scam! Amazon.com, Overstock.com and all the others are far superior. Zulily doesn't accept returns, they inundated you with email blasts, and they make you wait for an entiriy for your purchase. This seems like an archaic way to do business these days.

Terrible service. I personally think they are a scam.

After ordering 5 items, 2 of which were incomplete and one was missing, and after waiting for the completion of the order which never arrived for another two weeks, I returned the package to the company after getting in touch and explaining what the problem was.
After another 3 weeks they said they never received my package with the returns and refused to refund my money.

I had to contact Royal Mail with my postage information and receipt and they have told me that is very unusual and unlikely that would happen. They have covered some of the cost although I do firmly believe, just like Royal Mail that Zulily have just taken advantage of the situation.
Just do not use them. They are terrible.

There is extremely poor customer service. When I called to find out what happened to my order a month after it was made, they told me that each item had been shipped out separately. The first item's estimated arrival date was already two weeks past and all they could tell me was I needed to check my local post office.
Furthermore, to tell me this they put me on hold for 5 minutes. The representative told me straight out that they only have access to what I see under my own account. There was no one available to explain their shipping procedures and the second time I called I was hung up on. I thought it was a disconnection, but when I tried to call again they were "busy". I regret making a purchase on this site and I would like to close my account.

Finally had it with Zulily as a customer. The items I have received are either paper thin clothing for children that looks nothing like the picture, or the sizes are just completely off. A 2T fits more like a 12 month or smaller, et cetera. I contact customer service and they say they will add a credit to my account within 48 hours and 4 days later no credit. Now they have just started ignoring all my emails all together as if that is the best solution.

I have ordered several times from zulily. I have had a pleasant experience each time. Their kids clothes are so cheap I often buy for my daughter. I do have some complaints about shipping speed, if you need it asap I wouldnt count on it. However I called with my concerns about how long my order took (about 2 weeks) to their customer service phone number, where talking to a live person is possible! And they refunded me the entire cost of my shipping with no complaints.