ZulilyReviews 4,523

I have ordered a few things from this website. One was nice quality and a great deal, two were mediocre quality and therefore no cheaper than a department store, two were unwearable (wrong size shipped on one, shirt so strangely designed as to not fit anyone on the other).
Since they seem to not be screening the products they sell, and there is a "no return" policy, buying from the website is a real crap shoot. Don't waste your time and money... you will end up annoyed.

I'm chocking up my one purchase to a bad experience and will never purchase from them again. Placed my order on 10/29. Still waiting for shipment on 11/9. From what I've read, I'm afraid of the quality of the items I will receive. I understand how their system works. To ship two lightweight scarves an $8.95 shipping fee? The shipping was more than the item and I bet it won't have cost them more than $2 to send the thing and they'll probably arrive balled up in an envelope.

I ordered a baby onsie with the tutu and a pair of maternity pants... The pants came in about 3 weeks, the onsie with headband came almost a month after my pants... When I did get the onsie, it looked VERY CHEAP! And the headband did not match the outfit. Furthermore, there was no tag in the back of the onsie that said the size. The quality also looked and felt cheap. The onsie felt very hard, definately not 100% cotton... Looked like something that somebody's grandma sewed together. Not happy at all with my purchase... The maternity pants were also very cheap. I would definately not order from here again. Definately would no suggest anyone order from here!

I ordered a shirt for a sudden wedding (sudden in the sense that my idiot brother didn't plan his wedding until the last minute, and I was scrambling to find proper clothes in a short period while living on an island without any real stores). My sister found this for me and ordered it without checking out the site.

The shirt is lovely. It looks great, but I'm not exactly impressed with the site itself.

The shirt arrived in a shipping bag with the shirt basically just shoved in a ball inside. If I hadn't already planned to wash it first, I'd certainly have had to iron it before wear, but the real problem was the fact that one entire sleeve was covered in some kind of stain, like the shirt was rubbed against a tire or something. The stains are fairly bad, though I'm hoping they'll wash out, as I'm out of time and don't have a choice.

The shirt also doesn't have any tags. At all. As in, when I wash this, I won't know how to do it, because even the tags that usually have washing information are missing. That's... questionable.

If I can wash the shirt, I'll write it off as a narrow escape and just not order from this company again. I don't want to bother with a company that doesn't do any quality check whatsoever, because this stain wasn't easy to miss. Someone had to have either seen it or put the shirt on some objectionable surface before packaging. Either way, not good enough for me.

Two stars because I really do like the shirt, and ordering wasn't difficult. Minus three stars for stains and missing tags and questionable quality.

Shipping does take a while, but this is clearly stated before you place your order. I have loved everything I have ordered, and I have ordered many items over the past several months. All of my favorites are from zulily. They also tell me when my order is being shipped to zulily and when it has left for my home delivery and provide a tracking number. I have had no problems, so I have not had to contact customer service, so I cannot speak to that.

EDIT - I have had a couple of items fall short but customer service was fast to refund. I still love this site and have been using it for about 5 years now.

I have not experienced the same quality issues that others have mentioned. The product I have received has always been of a high quality and standard. My biggest gripe with the site is the length of time they take to take my payment. I placed an order on 10/12 and only today, 10/29, has the amount been taken from my account. It's just really annoying. Because of this, I'll probably not used he site anymore. The site dies clearly state the delivery times, so although it's frustrating having to wait so long for the items you ordered, it should be expected.

I ordered 2 pairs of boots. The shipping turn around does take some time, but it was clearly stated when I made my purchase. They even came a couple days earlier than originally expected. I'm sure some of the bad reviews are justified, but I had to share my expierence with the company as I did encounter an issue. Both pairs of boots were manufactured by the same company and I ordered a 5 1/2 for both. However, only one of the pairs fit, and the other which was labeled everywhere a 5 1/2; was a size and a half too big. A friend tried them on who is a size 7 and they fit perfect. I called customer service and they couldn't of done a better job to keep me a satisfied customer. They not only refunded my account with a store credit, they let me keep the boots to pass along to my girlfriend. A+++ for customer service! I've ordered on similar sites (i. E., Nomorerack) and their customer service department was terrible! I now know where to order items for the holidays if I am looking for a good deal. Although, I will be aware of the items that I do purchase. Happy Shopping! Hope this helps some...

Prices are reasonable but you will pay shipment. I ordered an item on april 20th and it show shipment on 29th then I check it on that day it changed to May 6. So if your do not have immediate need of the item be prepare to want for 3-4 weeks on delivery. The customer I've talked, she blamed it on their supplier and keep referring zulily as "they"(zulily) dont update the dates, "them" another customer service who answer emails dont know the timeframe of responding to email but she is an employee of zulily