ZulilyReviews 4,523

Well let's see, I ordered a dress shoes and a jacket Nov. 1 for the Nutcracker which isn't until Dec 14th. Just received everything but the dress which they cancelled, said company didn't send them enough. 3 weeks to deliver. I will not order dresses from here again every one I have ordered they have cancelled.
As far as the kids jeans can't beat the price and they do ship pretty fast, quality good... Just don't order from here if your in a hurry or have your heart set on an item. They will cancel your order if the company doesn't send them enough. They credited my pay pal account right away and gave me 10 dollars credit.

I ordered merchandise from zulily last year for christmas gifts and was very pleased with all the items; however, can't say that I feel the same way this year. I am very disappointed with most of the items I have received so far (too small, low quality, far superior compared to last year's items that I bought). I ordered 3 vests and those were fine but other clothing are the problem. I am expecting more shipment but I don't have much hope that they will be any better than what I have received so far. I will now have to go into the store and buy Christmas gifts for my family and friends. I would like to cancel the orders that have not been shipped yet but seems it's impossible. I don't plan on ordering from Zulily anymore.

It takes a long time for them to ship the merchandise. You will receive your purchases in 2 or more weeks. If you plan to make a purchase for gifts, you have to order it way before the event. Their referral program is stupid. They don't completely state what their policies are for the said program resulting in confusion for those who intends to participate in the program. To simply put it, I don't recommend this site! You are better off with other discount sites, such as amazon, gilt, ebay, etc.

The worst experience I have ever had. I was really excited, to be getting such a great deal on the rising international duster. I waited a month for my order. I started to get concerned that they did not ship yet. So I called customer service, they where no help knew nothing about ware my order was, just told me to wait a couple more days. I called three times total, and the same answer each time. I checked my order on the 5th week and it said they canceled my order without even informing me. I will never order from zullily again. Its a total scam.

In all fairness they do inform you of delayed shipping. However, I recently ordered 5 pairs of shoes. 3 for my 4 year old and 2 for me. I have yet to receive one of the pairs of shoes I ordered. They are 10 days past the original date promised. All of the shoes came separately. One of my daughter's shoes arrived in a plastic bag-type package. Which was stuffed in my mailbox by USPS. The sizing is not accurate in the children's shoes. I ordered a 10 for my daughter and received a size 9. Which was too small for her. The quality of all of the items is horrible. I order a pair of women's boots. They had yellow stains all over them. The stitch work on the boots looked dreadful. It was loose in many areas. I will never order from this site again. I wish someone would have warned me.

I have been a loyal zulily customer from the beginning but the quality of the goods and the customer service have gone down as zulily grew. The odds are no longer in the customer's favor. You have to understand the company model. They work with companies to sell odd lots etc. They are not a warehouse. They advertise the stuff, take orders, and then the items are sent to customers. And now it takes a really, really long time to get your items. Sometimes a month. Better to buy local. And sometimes when the goods get to the customer, they are of poor quality. Zulily doesn't care, there will always be another customer. Read the reviews here and on their FB page and beware.

I ordered a personalized christmas dress for my new baby granddaughter on 10/24/13, along with a shirt for underneath, tights, shoes, and a hair bow. Well of course everything else finally came in except for the dress. Now I am told it has been cancelled. What good are all the other items, if I don't get the dress. Of course, they say they will refund the dress cost, but that doesn't help with the rest of the items-now they are useless. And it is too late to find something else. I will NEVER recommend this site and will NEVER use it again for any reason. Very disappointed in this company, but I shouldn't be surprised - most are not customer friendly, just laughing all the way to the bank with my money.

I read up on the site before I made a purchase and understood it would take some time for my order to arrive and that they do not accept returns. When my order got to me after a few weeks, one of the headphones I purchased was damaged. I contacted them and got a refund for the headphones plus a $10 credit to cover the shipping I had paid for. I was happy with that and ordered a pair a boots from them the next week. When I went to pay for the boots I had a $410 credit instead of $10. I contacted customer service again and they gave me the boots for free because I let them know about the $400 error. When I got the boots a few weeks later I open them up to find that they smelled so badly of diesel fuel that I had to leave them outside. They are the cheapest boots I have ever seen. Poorly made and thin material. I would have complained but they were free. After 3 weeks of leaving them outside they still smell. Can't even give them to Goodwill, I'm throwing them away!

If you are unhappy about the time it takes to receive an order, you need to understand how the site works. They don't have the merchandise on hand that they offer. They offer it for a certain amount of time and then order it from the company/distributor/importer. That's also why there are no returns.

That said, I don't recommend ordering from this site. Have you ever had socks not fit? I mean a standard pair of women's socks that won't go over an average size foot? They were clearly a factory mistake or "second" and I have no recourse. I have had a couple of other similar experiences when I thought I'd give them another chance... both were disappointing. And why take that chance when there are so many other discounted online shopping sources that 100% stand by their merchandise? Anyway, and online shopping experience that requires you to log in with email and a password is just ridiculous.