ZulilyReviews 4,523

I ordered a Christmas gift for my nephew on Zulily.com. Once it finally arrived, they mysteriously billed my credit card multiple times (in odd amounts) AND charged me for shipping (which is supposedly free when you spend over $20). When I called to find out what the heck was going on, they explained "We don't bill your credit card until the items ship out. The extra charges you are seeing are for "pre-authorizations. These extra charges will disappear after 72 hours". Ok- we will see. Maybe I'm missing something here, but I don't understand why they would be charging odd "pre-auth" amounts to my Visa AFTER I have already paid for the items and AFTER the items were delivered? Will NOT be using them again.

I've ordered from them several times and yes shipping is slow but, I expected that after reading their website. However, my complaint is about ordering a few things that never arrived. After contacting customer service they tell me " I'm sorry you were never contacted but, your order of this/these items was canceled because of a stocking issue." So, I was sitting here waiting on stuff that would never come. This did not happen once, but twice in the last two months. I will not be shopping with them again. Most of the time stuff they have on their site is the same price on amazon anyway. Very disappointed. Would not suggest ordering from them at all.

I bought from Zulily for about 2 years off and on. Although you get good deals on some items, most of the clothes are of poor quality(some brand name kitchen items not too bad). The one thing I found the most disturbing is the misleading pictures. I bought a little scully cap for my infant. The picture and discription had no mention of a ball on the top of it. When I recieved the product there was a ball of 100%FUR on top! I am anti-fur so this was very upsetting. I stopped buying from them altogether.

HATE IT! This is the 2nd order and the 2nd time the clothes are RIDICULOUSLY too small! I KNOW what size i wear! This time, i saw this beautiful dress. So I went UP a size. NOPE! It came today after over a week of waiting. And shock. ITS TOO SMALL. WHAT THE F*CK is up with this? The first order, was a pair of jeggings. They were SO SMALL. At least by 4 sizes. There is NO way. NO EFFIN WAY they were the size i ordered. But the label said they were. I was totally disappointed..

I find it odd to see so many negative comments on zulily, any time i had a problem, they take care of it, I had a shirt that came with a hole in it and they gave me my money back and I got to keep the shirt, just fix the hole. And yes their ship times are slow but it CLEARLY noted on the site. I have found the customer service to be Amazing. As for quality of items, it sometimes is a crap shoot, but again I found the customer service reps empowered and ready to help out, even if it is store credit. I did order a shirt and wonder why it fit so small, but my bad I didnt look at he size chart. You really have to read over the whole description and site rules and stuff before you can get too upset.

I've bought lots of times from Zulily and what I have learned is to shop name brands only. I read a lot of reviews of the cheap workmanship/fabrics their low priced clothing is made of and my experience has been the same. If it is a brand with it's OWN website, it is a safer bet. I only wish a $20 dress would look as cute in person but it never does and there is no return policy so buyer beware!

Just received shirt I ordered for my son that showed 'Pluto' brand on tag in picture online. Received shirt and its the cheap 'Rabbit' brand you can buy at Walgreens--not a Pluto shirt.

It is not legal to bait and switch but they do. When emailing them with a pic and asking for a explanation, they did mot respond. Just noticed a $10 credit I can use but NO notification even in regards to credit.

BUYER BEWARE! You may not receive what you think you ordered!

It's been nearly a month and my stuff still is not here. I am soooo sorry I decided to give this outfit a try. If and when my merchandise gets here their emails will go to my spam. No chance of returning anything if it's wrong; I could kick myself as I NEVER order things that can't be returned. (Where was my brain that day?) But they did say that up front. However, I have a feeling that if anything is defective it'll be a cold day in Hades to get it taken care of. 12/2/13

I have placed more than 20 orders with Zulily and have managed to score only a couple of really good deals. Overall, I feel scammed and cheated. My most recent order included two shrug sweaters (same sweater/differant colors) that looked really cute in the photo. When I got them both had the collars on upside down! Add to that all the items that were not true to size, the sweaters that did not show in the photo that they were "glittery" instead of the finish they looked like, the shoes that have such slippery soles they are unwearable, etc. etc...

I'm done ordering from them.