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Zulily

1.8

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Zulily Reviews Summary

Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.

This summary is generated by AI, based on text from customer reviews

service
512
value
515
shipping
533
returns
409
quality
479

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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My favorite site!
February 27, 2020

I love Zulily. There are so many items that are unique and I cannot find anywhere in stores. I am basically addicted and go on every day to see what's new! Great prices too and excellent customer service! Would recommend to anybody

Date of experience: February 25, 2020
Wisconsin
1 review
0 helpful votes
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Repeatedly it takes over a month to get your product... you have my money, but I have nothing. Iam in my 3rd wk right now waiting for my stuff..

Date of experience: February 25, 2020
California
1 review
0 helpful votes
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Best customer service
February 27, 2020

When I had a problem, they moved so quickly and took care of me
Each time.
No exception.
I am so thankful.

Date of experience: February 25, 2020
Alabama
1 review
0 helpful votes
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I've found some really fantastic deals on Zulily, on brand name items. You pay for returns unless the item is damaged and it's not cheap. However, their customer service is way above par and should be the standard. Shipping can take a while on some items, but Zulily is very comunative and keeps you in the know with updates.
I recommend checking them out. And no worries if an item sells out. You can ask for notifications.

Date of experience: February 25, 2020
Missouri
1 review
0 helpful votes
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Vast array of goods!
February 27, 2020

Great website to shop at. The only thing I would change is some of the shipping is a bit steep. But other than that it is great. They indicated which items will ship out right away.

Date of experience: February 25, 2020
North Carolina
1 review
0 helpful votes
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Love shopping with Zulily
February 27, 2020

There are so many products to choose from on Zulily. I enjoy shopping with Zulily because there are many unique items that I cannot find in stores. Customer service is excellent. I have made many purchases from Zulily and I am always pleased.

Date of experience: February 25, 2020
Texas
1 review
0 helpful votes
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Good customer service
February 27, 2020

Zulily continues to up their game by accepting returned on some items! I have gotten some pretty things over the past few years. Every day I look forward to their email.

Date of experience: February 25, 2020
West Virginia
2 reviews
0 helpful votes
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Great selections,
February 27, 2020

Great prices, cute clothes, great garden stuff, love the varied selections. Everyone loves my clothes, get lots of compliments.

Date of experience: February 25, 2020
Nevada
2 reviews
2 helpful votes
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I have purchased many items from Zulily. I am not very happy when an item is NOT as described. I have purchased clothing, and have better luck with brand name items. Returns are too high priced. I am now careful as to what I purchase, and when I think I'm going to buy something, I will hold back unless it's an item I know for sure is as described.
Lots of brands are not made in the US and the sizing is completely off, or the material is horrible. Please upgrade your products! Leave more detailed descriptions and measurements. Keep return charges reasonable.

Date of experience: February 25, 2020
Virginia
1 review
0 helpful votes
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Lots of variety
February 27, 2020

Love all of the different shops daily to choose from. Shipping is rather slow but understandable because of the different shops and diffrent policies. I do wish that when you buy something you get free shipping for more than one day to use. I love the variety though.

Date of experience: February 25, 2020
Arizona
1 review
0 helpful votes
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Zulily customer service
February 27, 2020

Zulily has always provided the utmost impeccable service for me. I feel confident when I order that my purchase will be shipped and delivered efficiently. The quality of merchandise has always met my expectations.

Date of experience: February 25, 2020
Virginia
1 review
0 helpful votes
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You get what you pay for
February 27, 2020

Waiting weeks for items to arrive only to find that they are of poor quality or broken. Redeeming qualities: Sometimes you get lucky and find a piece that is actually decent and Zulily's customer service is great with taking care of damaged products.

Date of experience: February 25, 2020
North Carolina
1 review
0 helpful votes
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LOVE, LOVE, LOVE!
February 27, 2020

I LOVE Zulily! Great deals on great products every day! I've never been disappointed with an order. All products have been top-notch quality! And YES! I've ordered a lot!

Date of experience: February 25, 2020
Ohio
1 review
0 helpful votes
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Hard to find colors
February 27, 2020

Many clothing items and household items have multiple color options but you won't know unless you have hours and hours to scroll. A style of of an item may look great but maybe the color may not be a great fit for all people. If you can choose a size of a shirt from multiple sizes then you should be able to select from available colors as well.

Date of experience: February 25, 2020
Virginia
1 review
0 helpful votes
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I love Zully
February 27, 2020

I love mostly everything I have brought from them. Some times the clothing are cut very small.so I know that
I have to order about three sizes up.

Date of experience: February 25, 2020
Georgia
2 reviews
0 helpful votes
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Just the best ever.
February 27, 2020

Great prices, best of everything you orde if you have a problem they solve it right away. Best payment plans, and people always ready to help you.

Date of experience: February 25, 2020
Ohio
1 review
0 helpful votes
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I love the fact that you see new items each day. I do most of my shopping online since I have a little one at home. Zulily gives you really great deals and honestly I don't mind the wait. What I do mind is that the product descriptions are not always accurate and some of the quality of products are not great for what you pay for. Another thing that is frustrating is that you wait for a product that you really wanted and for some reason it doesn't ship to Zulily; yes you get refunded, but I'd rather get the item. All in all I really enjoy Zulily and go on it a few times a day. I wish that they would refresh new items more times daily so when I get free shipping I am more inclined to shop again on Zulily.

Date of experience: February 25, 2020
Oklahoma
1 review
0 helpful votes
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Great company
February 27, 2020

I appreciate the company's pricing and product availability. He variety of products is great. Thanks for great service.

Date of experience: February 25, 2020
Illinois
1 review
0 helpful votes
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It took a few hits and misses, but I found the brand and the sizes that work for me. They are much more fashionable than I can find at other big name retailers, so I shop almost all my clothing needs on Zulilly. There isn't an outfit I don't wear that I don't receive a compliment on, so why shop elsewhere! The only negative is that you have to wait longer for the items to ship, but if you can be patient it is worth the wait.

Date of experience: February 25, 2020
Utah
2 reviews
19 helpful votes
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Business Sassy
February 27, 2020

Everything I buy from Zulily is top quality. Whether it is an established name brand, or an up and coming style. It is always spot on. The collections that are offered together usually are shown with complimenting accessories. It's like having a secret stylist. Only, on my schedule. Some days, I don't get a chance to enjoy the Zulily sight until 10:30 at night. That's my me and my Zulily time. Talk about convenience.

Date of experience: February 25, 2020