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Zulily

1.8

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Zulily Reviews Summary

Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.

This summary is generated by AI, based on text from customer reviews

service
512
value
515
shipping
533
returns
409
quality
479

We monitor reviews for authenticity

North Carolina
1 review
0 helpful votes
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IT is disappointing when something can not be shipped but Zulily always refunds my money plus gives me a $10 credit. That is outstanding customer service.

Date of experience: February 26, 2020
Illinois
1 review
4 helpful votes
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Not the best quality
February 26, 2020

I have been disappointed with many purchases that seem like a good deal until I receive the product. I have shopped with QVC. So when I saw Zulily was affiliated, I decided to give it a chance. Unfortunately, this company does not live up to the same standard at QVC. Returns are such a hassle (and I don't always receive my refund, UGH). That I am reluctant to purchase more from this site

Date of experience: February 26, 2020
North Dakota
1 review
0 helpful votes
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Slow shipping
February 27, 2020

I was very happy with the site they have lots of neat things. I happened to miss one payment by accident and they dropped my account down to what I owed. I have excellent payment reviews on all credit cards very upset with Zulily.

Date of experience: February 26, 2020
California
1 review
0 helpful votes
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Too many repeats of items
February 27, 2020

When reviewing items in events, I notice that they are often repeated further down as you scroll though.

Date of experience: February 26, 2020
Washington
1 review
0 helpful votes
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FUN!
February 27, 2020

I love the interesting new item and savings on things I use a lot like art and craft supplies.
I have had to return things, but always, this was an easy experience with friendly and professional
Staff persons who will credit my account or replace the item..

Date of experience: February 25, 2020
Colorado
3 reviews
0 helpful votes
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Love me some Zulily!
February 27, 2020

Once I started shopping at Zulily a great relationship between us blossomed. Every time I purchased an item I was very pleased with it. I usually purchase clothing for my seven grandchildren. On special occasions I will purchase toys. I get compliments all the time on the clothes I select. I have never returned any of my items. Like I said "Love me some Zulily ". Thx Zulily

Date of experience: February 25, 2020
Illinois
1 review
0 helpful votes
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Repeat customer
February 27, 2020

I consistently purchase items off of Zulily. I am always happy with the transaction. Once I had a damaged item and the representative made it amazingly easy to get it swapped out and I got it in time for Christmas. Will definitely continue to shop!

Date of experience: February 25, 2020
Alaska
1 review
0 helpful votes
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Great selections
February 27, 2020

I enjoy the variety of items sold by them, especially toys, women's clothing and household. It's fun to look.

Date of experience: February 25, 2020
West Virginia
3 reviews
0 helpful votes
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Zulilly from A to Z
February 27, 2020

I love shopping Zulily for all of my family and friends from newborns to seniors.If there should be a problem, Zulily's customer service can't be beat. The only area that needs improvement is that orders sometimes take an extremely long time to ship and too frequently there are several days between when items are finally shipped and they finally arrive.

Date of experience: February 25, 2020
New Hampshire
1 review
0 helpful votes
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Addicted!
February 27, 2020

I'm addicted to your store. I always find things that I need or want. I have purchased many things. Shipping is a tad slow but its always worth the wait. I love your free shipping on additional orders.

Date of experience: February 25, 2020
Nebraska
1 review
0 helpful votes
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I enjoy checking out the site daily and when I order am excited to receive items. This is short lived because by the time I get them the excitement wears off! TOO long!

Date of experience: February 25, 2020
Mississippi
1 review
0 helpful votes
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Zulily has my favorite brands at hard to beat prices! I'm always excited to see what they will be offering next. I tell all my friends about the wonderful bargains I find! Love my Zulily!

Date of experience: February 25, 2020
Missouri
1 review
0 helpful votes
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Addictive
February 27, 2020

I love Zulily for the variety. It's fun to shop, and I almost always find something to fit what I started out looking for. I also love the customer service. I rarely have an issue, but when I do, it gets addressed and solved right away.

Date of experience: February 25, 2020
Tennessee
1 review
0 helpful votes
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Size charts are not accurate most of the time. Return policy is ridiculous that we have to face so many items (8) maybe within a month in order to not be charged for shipping. Selection of items is really good and communication from the company is excellent.

Date of experience: February 25, 2020
New York
1 review
0 helpful votes
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Shopping 24/7
February 27, 2020

Zulily has made shopping a great experience for me. The site has great features like the favorites heart. I can choose what appeals to me. After I can go back and pick from my favorites. I can check reviews good and bad. I get detailed size, length, material etc. Most of the time the pictures show back & front. I have used their customer service by email and they are quick to respond and resolve issue. Every day there are more companies selling on Zulily's. I've purchased clothes, accessories, a rug, pillows, shoes, boots, towels, and gadgets.

Date of experience: February 25, 2020
New Jersey
1 review
1 helpful vote
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It's a crap shoot
February 27, 2020

While they offer some interesting items at slightly lower prices, the shipping cost usually cancels out any savings. The description of items is often incomplete, sketchy or just plain wrong. Most items take forever to ship, sometimes as much as a month. It also costs a fortune to return a purchase.

Date of experience: February 25, 2020
Ohio
1 review
0 helpful votes
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FABULOUS FINDS
February 27, 2020

I absolutely love shopping Zulily! I always find neat and inexpensive items or an item at a less price here. I look forward to new finds every day!

Date of experience: February 25, 2020
Texas
1 review
0 helpful votes
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Great finds & deals!
February 27, 2020

I love shopping on Zulily! Everything I've gotten has been good quality and true to the descriptions and pictures. Their size charts have been accurate and helped me get the right size from many different brands. I have found many cool things for myself and gifts. I enjoy shopping on Zulily a lot and recommend it.

Date of experience: February 25, 2020
Missouri
1 review
0 helpful votes
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My thoughts on Zulily
February 27, 2020

I love shopping on Zulily! I can find i different items. And I can find items for my granddaughter.

Date of experience: February 25, 2020
Ohio
1 review
0 helpful votes
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Good variety, very expensive shipping, be cautious of clothing due to sizing, no way to know when your item will arrive. I have gotten some great items, but I shy away from clothing unless I know the company. Several times I have been issued a refund because the vendor couldn't fulfill the order. I do like Zulily though.

Date of experience: February 25, 2020