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Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.
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IT is disappointing when something can not be shipped but Zulily always refunds my money plus gives me a $10 credit. That is outstanding customer service.
I have been disappointed with many purchases that seem like a good deal until I receive the product. I have shopped with QVC. So when I saw Zulily was affiliated, I decided to give it a chance. Unfortunately, this company does not live up to the same standard at QVC. Returns are such a hassle (and I don't always receive my refund, UGH). That I am reluctant to purchase more from this site
I was very happy with the site they have lots of neat things. I happened to miss one payment by accident and they dropped my account down to what I owed. I have excellent payment reviews on all credit cards very upset with Zulily.
When reviewing items in events, I notice that they are often repeated further down as you scroll though.
I love the interesting new item and savings on things I use a lot like art and craft supplies.
I have had to return things, but always, this was an easy experience with friendly and professional
Staff persons who will credit my account or replace the item..
Once I started shopping at Zulily a great relationship between us blossomed. Every time I purchased an item I was very pleased with it. I usually purchase clothing for my seven grandchildren. On special occasions I will purchase toys. I get compliments all the time on the clothes I select. I have never returned any of my items. Like I said "Love me some Zulily ". Thx Zulily
I consistently purchase items off of Zulily. I am always happy with the transaction. Once I had a damaged item and the representative made it amazingly easy to get it swapped out and I got it in time for Christmas. Will definitely continue to shop!
I enjoy the variety of items sold by them, especially toys, women's clothing and household. It's fun to look.
I love shopping Zulily for all of my family and friends from newborns to seniors.If there should be a problem, Zulily's customer service can't be beat. The only area that needs improvement is that orders sometimes take an extremely long time to ship and too frequently there are several days between when items are finally shipped and they finally arrive.
I'm addicted to your store. I always find things that I need or want. I have purchased many things. Shipping is a tad slow but its always worth the wait. I love your free shipping on additional orders.
I enjoy checking out the site daily and when I order am excited to receive items. This is short lived because by the time I get them the excitement wears off! TOO long!
Zulily has my favorite brands at hard to beat prices! I'm always excited to see what they will be offering next. I tell all my friends about the wonderful bargains I find! Love my Zulily!
I love Zulily for the variety. It's fun to shop, and I almost always find something to fit what I started out looking for. I also love the customer service. I rarely have an issue, but when I do, it gets addressed and solved right away.
Size charts are not accurate most of the time. Return policy is ridiculous that we have to face so many items (8) maybe within a month in order to not be charged for shipping. Selection of items is really good and communication from the company is excellent.
Zulily has made shopping a great experience for me. The site has great features like the favorites heart. I can choose what appeals to me. After I can go back and pick from my favorites. I can check reviews good and bad. I get detailed size, length, material etc. Most of the time the pictures show back & front. I have used their customer service by email and they are quick to respond and resolve issue. Every day there are more companies selling on Zulily's. I've purchased clothes, accessories, a rug, pillows, shoes, boots, towels, and gadgets.
While they offer some interesting items at slightly lower prices, the shipping cost usually cancels out any savings. The description of items is often incomplete, sketchy or just plain wrong. Most items take forever to ship, sometimes as much as a month. It also costs a fortune to return a purchase.
I absolutely love shopping Zulily! I always find neat and inexpensive items or an item at a less price here. I look forward to new finds every day!
I love shopping on Zulily! Everything I've gotten has been good quality and true to the descriptions and pictures. Their size charts have been accurate and helped me get the right size from many different brands. I have found many cool things for myself and gifts. I enjoy shopping on Zulily a lot and recommend it.
I love shopping on Zulily! I can find i different items. And I can find items for my granddaughter.
Good variety, very expensive shipping, be cautious of clothing due to sizing, no way to know when your item will arrive. I have gotten some great items, but I shy away from clothing unless I know the company. Several times I have been issued a refund because the vendor couldn't fulfill the order. I do like Zulily though.
Answer: Zulily has awesome customer service! I have nothing bad to say about them! Definitely worth ordering from them... I have been happy every time (& I use it a lot!)
Answer: I have never ordered shoes from them but I agree that they likely vary according to brand. Contrary to other comments (that I am very suspicious of...) I have never waited a long time and the quality has always been as shown. There are so many rip-off sites out there and I suspect some hire people to post phony negative reviews on the 'good' sites. I do not recommend searching for cheaper products - you'll end up on a bogus, cheap site. I now research every site name and sift through comments - its exhausting but has saved me from spending money on sites that were not good.
Answer: Got money to burn? Order from Zulily. There isn't enough room on the Internet to list all the reasons you should NOT order from them!
Answer: Nope... no returns accept and good luck on getting a refund. Stay away from this site.
Answer: It could be a week or it could be 3 months. But my advice would be not to order at all. The sizes are never right (a small may fit someone that wears a large or it may be too small for an infant) and the quality sucks (the fabric on a dress I bought is so thin you can see through 4 layers). STAY AWAY FROM THIS SITE!
Answer: Wrong size, no return policy. Beware don't order from them
Answer: Sorry I don't know the answer, but it could explain why everything is so cheap
Answer: Yes, it may take that long, but they are up front about that on the item description page. I have never had a problem with them.
Answer: Let me just put this out there. The people who bought things from Zulily (and are unhappy with their purchases), probably didn't research the brand before they bought it. Think of Zulily like Marshalls or TJMaxx. That's what Zulily is, in online form. I just bought a hoodie from them, and researched the brand before I bought it. The particular hoodie was being discontinued, so they were selling it very cheaply. I bought it, and it is the real deal, originally $89. So research the brand. And don't expect your purchase quickly. They wait until they have enough orders to bulk purchase (another reason why their prices are low), before they buy. So it'll be a few weeks before you get it. I hope this helps.
Answer: If you bought them from Zulily, you might see about making your granddaughters feet smaller. I'm sure that's easier than dealing with Zulily.
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