ZulilyReviews 4,523

I have used Zulily before and understand that they are slow, but this is unbelievable! I ordered non-medical facial masks at the end of June. It is now July 26th and I still have not received them. They were shipped to my local post office, but then shipped away. My masks are having a better vacation than I am - they are traveling up and down the East Coast! I needed these for the start of school and wanted to make sure they would fit & be comfortable. Looks like I will not get them until after school begins. Called customer service - no help there! Told to call back August 4th! Disgrace!

I ordered kitchen utensils that were listed on Zulily as Made in Germany. When I received them, they were clearly marked as Made in China. I paid Made in Germany prices for Chinese. I was so disappointed. It was also false advertising which is illegal in the US. The first time I called the CSR was able to pull up the site on her system and yes, they were listed as Made in Germany. She had me email her photos of the labels and the packing slip. She would talk to the "buying team" and would get back to me. Well, she never got back to me so I called again today.
Spoke with a floor supervisor. What was most dismaying is that she did not care or own the fact that her company had engaged in illegal acts. She did not care about defrauding me. She just kept offering me a full refund. Zulily and this supervisor are morally bankrupt. They do not care if they are liars or frauds. They do not care about the quality of their products or the quality of their service.
Caveat emptor! Don't let the allure of a seemingly great deal cloud your judgment. Buy from a reputable site that will stand behind their products.

I have had several purchases from Zulily... I have kept only one top. The pictures of the dresses are made to hang like they are of material with some body. For example, the skirts will be flared out slightly at the bottom. Most of everything I have received has been of the same flimsy, clingy material. I am a seamstress so I look at the materials closely. The dresses are not true to color and look very cheap. Most tops have abnormally small shoulders. I am not a large person and can wear clothes from almost anywhere. The gimmick seems to be that it doesn't matter if the product is satisfactory because you do not get a full refund for your return and they make a lot of money anyway. I will not be ordering clothes from them anymore.

Okay, so your goods may not come exactly quickly. I don't recommend ordering sweaters when it starts to warm up or tank tops in Fall as shipping is up to the manufacturer, not Zulily, UNLESS it has a little rocketship next to it which means fast shipping. I was recently looking for flannel fabric to make face masks and instead of buying it by the yard I discovered Zulily had King Flannel Sheet Sets for $10! You couldn't buy flannel in that size for twice that. Okay so they're Christmas themed, but who cares? It may save someone's life. The best bargain is to shop on Friday's because you get free shipping for the rest of the weekend.

I accidentally got sucked in by sales on the site. The prices are cheap but there are numerous quality issues, items are shipped one (1) month later and when you ask 'customer service' for an update you get an automated, unhelpful reply. On my first purchase they sent me the wrong item, a month late. I waited a year before giving it a second try, in the hopes that they have improved quality issues. Again, I have waited over a month with not one update. I again contacted their automated response on FB and again a pointless robot response. This vendor is not worth it. It is evidently a Chinese-based or affiliated site. I think they are trying to be a sort of Alibaba for Etsy-type customers. However, after two severely delayed orders, with one which was wrong and with such poor customer service (really nonexistent), why would one choose to save a few bucks here over another vendor? The prices do not merit the severe tradeoffs in quality, shipping delays, and terrible service. I personally would avoid this vendor.

The quality of the products has been disappointing. Cheaply made, poor quality fabrics that do not wear well. Sometimes, I get something that is acceptable. The delivery takes forever and the return policy is the worst I've seen in the online business. I still do business with Zulily but only for certain brands I know will work out. I also don't want to support Amazon, but Zulily needs to change their return policy and make it work better for the consumer. Also, improving delivery times would keep my business.

Their products are very cheep and most are shipped directly from China taking weeks to get to you. Their customer service is terrible too. I had several items with damage and they wouldn't give me my money back, just a store credit. Oh and if you want to send something back that isnt the right size or has other issues you have to pay the return shipping and you also only get store credit, no refund. I WILL NEVER BUY HERE AGAIN!

Buyer beware, shop very carefully.
It's a major gamble shopping on this site. Received completely incorrect items on a few occasions (2 pairs of earring were completely the wrong color/material from what was listed online). Inconsistent sizing, inconsistent quality at times (several items were inconsistent with size charts). Shipping can be slow, orders can be cancelled or items unavailable even after being charged. Nonexistent refund policy, expect to pay shipping twice, even if it's the merchant error. Minimally helpful customer service at times. Prices seem higher for most items, deals not as good as they used to be (perhaps post QVC merge). Many positive reviews seem suspiciously similar in wording and pour out all at once (or around same/similar dates).