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Zulily

1.8

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Zulily Reviews Summary

Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.

This summary is generated by AI, based on text from customer reviews

service
512
value
515
shipping
533
returns
409
quality
479

We monitor reviews for authenticity

Georgia
2 reviews
1 helpful vote
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Great Shopping Site!
December 3, 2020

I love Zulily and have ordered a lot from them. I have never been unhappy with anything that I have recieved. The variety is good, and the quality has always been top notch. It can take a good minute to recieve your order(s), but oh well, that's just how it can be sometimes when ordering online. The one thing that I DO NOT like about Zulily is their return process. It can be a hassle because you have to print your return label to adhere to the return package. And you have to pay the shipping to return the item. They really should offer FREE returns! Do not let all of the negative reviews deter you from giving Zulily a try. The items are all name brand and very well made. Not to mention that the prices are excellent and their sales can be out of this world inexpensive! I will always continue to purchase from Zulily as I have NEVER had any complaints or disappointments with them. You will never know what you may be missing out on until you give them a try for yourself!

Date of experience: December 3, 2020
Tennessee
1 review
0 helpful votes
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This is what you get for bombarding me with unskipable ads you intruding $#*! heads! I hope your wives cuck you guys with the muffin man down on Drury lane you $#*!! You and your $#*!ING ADS! BURN I SAY! BURN IN THE 9TH LAYER OF HELL!

Date of experience: December 1, 2020
South Carolina
3 reviews
0 helpful votes
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Hit or miss
December 31, 2020

I used to like Zulily a lot, but the quality and service isn't good anymore. I understand many items ship from overseas but the delivery times keep getting longer. My last package went through five different post offices and I received it three weeks after it entered the US and cleared customs or whatever. Also, the quality is really inconsistent. While that can be expected between different brands, I ordered three different tops in the same size from the same clothing line, and they fit like the Three Bears- one was way too small, one was too big, and one fit okay. I've quit ordering from them because it is just too expensive just to try things on and return them.

Date of experience: November 30, 2020
Illinois
2 reviews
0 helpful votes
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One stop shopping
November 30, 2020

I can get just about everything I need in one place. I've had most of my Christmas shopping done since July! I have only had to contact customer service once, and things were handled promptly. I recommend Zulily to just about everyone I talk to.

Date of experience: November 30, 2020
Minnesota
1 review
10 helpful votes
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I bought a pair of Ecco women's sneakers they are clearly not the brand I was shocked absolutely shocked at the poor quality of this product and the color was nothing like in the picture. Bright orange who wears bright orange tennis shoes oh my God. I now realize I can't even get my money back can't find one thing on this website I would be interested in purchasing checked out fragrances clearly they're not real.

Date of experience: November 27, 2020
Massachusetts
2 reviews
0 helpful votes
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Happy with Zulily
November 27, 2020

I have purchased multiple items from Zulily. Their Suzanne Botero line is awesome. Great prices and great quality. Their Rene Role line of pajamas fit and wash like a dream.

Date of experience: November 26, 2020
Iceland
5 reviews
7 helpful votes
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I've been ordering from Zulily for probably 2 years. It was only 1-2 times that I was not happy, and even then, I just called the company and they either gave me the money back or they sent me another size. I like the quality and the service.

Date of experience: November 25, 2020
India
8 reviews
3 helpful votes
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Best Products
November 25, 2020

I purchased some baby items from zulily and it was great experience. Quality of products is excellent and delivery is fast. Price is affordable. Recommended to friends and family.

Date of experience: November 23, 2020
Kentucky
1 review
11 helpful votes
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Poor quality
November 15, 2020

Poor quality. MADE IN CHiNA. Ordered L/XL in women's. Got items my little girl couldn't wear. Put a stop to scam companies that take our monies based on pictures.

Date of experience: November 15, 2020
Virginia
1 review
0 helpful votes
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Recent Bedspread order
November 14, 2020

I received my order of the yellow/grey bedspread. I do not like it! It is not as advertised. I ordered the yellow with grey flowers and got the grey background with yellow flowers. Its cheaply made and barely fits my bed. Very disappointed customer.:-(

Date of experience: November 14, 2020
India
11 reviews
4 helpful votes
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"Best Quality"
November 13, 2020

For about 2 years I have been ordering clothes from Zulily for my children and everything I purchased from Zulily was of high quality and prices are also very affordable.

Date of experience: November 12, 2020
Florida
2 reviews
4 helpful votes
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I have shopped with Zulily for many years. Not paying attention to the free shipping like a fool. I bought some things for my daughter today after purchasing some things for myself and I took a closer look at the order and there it was the charge for 8.99 for shipping. I thought it would be free, however, because I was sending it to a different address they slapped me with another charge! That is fine print some where and I will not be shopping here anymore! QVC now owns this company and I won't order from them either! Thank goodness for Amazon. I would rather pay for prime membership and know i am done with all these added fees and sloppy returns that these other companies have. Bye Bye Zulily. I

Date of experience: October 26, 2020
Singapore
5 reviews
3 helpful votes
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Lesson learned.
October 2, 2020

I ordered two skirts. Waited almost 3 months for delivery. The material was so thin it was see through, and none of the edges were finished. Threw them away. Didn't bother asking for a refund, I figure lesson learned.

Date of experience: October 1, 2020
New York
1 review
17 helpful votes
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Counterfeit fragrance
September 10, 2020

I was very excited to buy a couple of my fragrances from Zulily however when I received the order it was all fake. Smells different because of all the synthetic in them. I am a fragrance expert and the box said made in Switzerland. Customer should be aware of buying fragrance from Zulily. I am trying to return the six bottles That I bought.

Date of experience: September 10, 2020
North Carolina
2 reviews
0 helpful votes
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Love, love, love zulily. It's new every day, such a huge variety, I have had to make a return & that was a breeze also.

Date of experience: August 31, 2020
Connecticut
1 review
17 helpful votes
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Fake jewelry
August 24, 2020

They claim is sterling silver. They not they turn up fingers green in less than a week. I ordered another ring and its plastic. It was supposed be sterling silver. This company just wants to sell whatever n lied to customers. Customers service keeps telling you they r the only person you can talked to. I don't think customers service owns this company. VERY DISAPPOINTED.

Date of experience: August 24, 2020
Arizona
1 review
0 helpful votes
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Hate to admit it, but checked on how many items I have purchased over the years. 953! That is a happy customer.

Date of experience: August 19, 2020
California
1 review
3 helpful votes
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Very difficult to get status update after the return was picked up from local USPS 20 days ago. Email to customer service won't get you much help. It was not worth the trouble.

Date of experience: August 18, 2020
New York
76 reviews
293 helpful votes
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I love this site! They are a middleman for some great products. I have purchased toys, home decor, rugs, a few pieces of furniture, clothing, essential oils, shoes, kitchen items, and lawn decor at discounted prices. I have never once been disappointed with what I received. BUT BEFORE BUYING ANYTHING, I research the internet to ensure I'm getting the best price and I search reviews of the products if they are available. This sites merchandise changes daily/every few days. I don't often purchase clothing because much of it is made in China and I'm very selective regarding the brands I buy. They do offer a lot of yoga/athletic apparel from some top brands. It's a fun site to browse. WARNING: if you are expecting to receive your items quickly, this might not be the best place for you to shop. They are very upfront about shipping times though. Shipping can be costly but if you purchase something you find at a low cost shipping is $5.99-$6.99 and then shipping is free for the rest of the day. If you order on Friday you get the whole weekend for free shipping. I know some people have had a bad experience with Zulily but if you take the time to research before you buy and you purchase brands you have heard of, you can get some very good deals.

Date of experience: August 12, 2020
Ohio
2 reviews
0 helpful votes
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BUYER BEWARE
August 7, 2020

I had $100 gift card and after 5 years they said they sent it to state funds but it is not there... they will not honor it and this is illegal. Gift cards are NEVER to expire and are like cash... DO NOT BUY FROM THIS COMPANY!

Date of experience: August 7, 2020