ZulilyReviews 4,523

I feel like so many of the complaints about Zulilly are regarding shipping times. People should read the website. Zullily clearly say they ship items all at one time and not to expect them right away. Most say items ship 11- 18 days after purchase. With zulilly you NEED to read the descriptions. Its true, some of the brands are so- so. If you don't have an eye that spots quality products easily and will be upset easily, don't use this site. If you can't wait 11-18 days for a product, don't use this site. But there are great brands at discounted prices. Literally, the same brands at Nordstrom, Lord Taylor, etc. I have gambled on some products of unknown brands. Bought a coat for $15 on a brand I didn't know. Perfectly fine. The prices are so low on these lesser known or new brands that its worth the gamble. Just buy only one item a brand you don't know to cut your losses. They will give you credit. Or If it doesn't work you can donate that blouse you spent $10 versus complain. But if you like good quality product and name brands, enjoy this site.

Don't order anything from here, I ordered some sheets and they were sent somewhere else which I don't know where the address came from who it was or why it was on my account, I noticed it right away asked how to change it, I did that and when the order was finally placed it still had the wrong address, i called immediately 30 seconds after placing order and was told it could not be changed. I will never order from this place again, what terrible service, they must have no security so watch your information. I wouldn't use this company ever again.

I have always had good luck with Zulily (minus a couple off-sized shoes). However, I will never purchase from them again based on my most recent experience. I received a Facebook message early on a Sunday morning confirming an order - which I did not place. The order was for a gift card. Whoever hacked my account, used PayPal as a payment method. I contacted Zulily immediately, who told me they would look into a refund and to contact my bank only, and not PayPal. After not hearing from them by Wednesday, I had to call them back. They told me that because the payment had gone through, I had to now contact PayPal. PayPal however, directed me back to Zulily. When I called Zulily back on Thursday, they told me there was nothing else they would do. They did not seem to care about the unauthorized purchase and went so far to tell me that the reason this happened is due to me leaving my phone (which has a passcode) or my computer (which does not leave my house) unattended. Why they couldn't just cancel the gift card when I called they first time is beyond me. So now I am out the money due to an account hack and Zulily does not care. I will no longer support a company who treats customers like this.

Why is the quality of clothing so bad. Bought a top last year and quality of material and sizing were so bad. I thought I give you a chance and order a tunic sweater again. This one was worst! I've never seen such poorly made clothing. Cutting of the tunic was out, material was so rough. Very poorly made in China crap. Totally waste of $30.00. Will never never buy any clothing from them again. And they took too long to mail out your orders. So be aware when you buy non branded clothing from them.

I am responding to a review that i thought was a bit unfair. How can you make comments about a company based on hear say? Before you make sweeping accusations, and completely bash a company don't you think you should be a customer first? FYI there are positive feedback, mine is and there are others, keep reading. Zulily is very clear about the shipping time and how it all works. If you do not want to wait then don't order from them, and then bash them for it. I have had issues with shipping and items but they always take care of the issues as best as they can. For the times i have had issues, the good out weighs the bad 100%. Anything i have bought in the children / baby departments is some of the cutest items ever, the price is always unbeatable! Toys 100% children's clothing 100%, books all ages 100%. I love the Z! Give them a chance realize shipping takes longer most of the time and just wait for the mailman and see for yourself, them leave your comments good or bad, at least they will based on your personal experience not on hear say!

Yes, there have been two or three duds when the items did not fit me or were poor quality. I was offered a prompt store credit, no hassle, no delay. I fully understand from item descriptions that shipping may take a while - it's plain to see on the website. My husband loves my cute fashionable Zulily clothes - says the styles and colors are so much prettier than what I can find locally. Last summer I bought a gorgeous royal blue lace dress. Perfect for afternoon formal occasions. It was a tad too big, so I had it altered. And then wore it to a fancy wedding at a Tudor caste in England. Got tons of compliments. The cosmetics events are terrific too - Lancôme, Nars, Chanel - at bargain prices. Just don't expect purchases to arrive by Express Mail. Finally - the kids clothes are superb - my two little grandsons wear Zulily and always look colorful, and beautifully dressed in high fashion duds.

I have ordered a lot from this company and my first few orders were exactly as described and I was so tickled I had stumbled on this site, butttttttt the last 4 or 5 times I have ordered from them I have not been impressed AT ALL, items coming now seem to be very poor quality, shirts with appliqué started coming off literally after 1 washing, ordered some earrings, 1 of them broke AS SOON as I unpacked it, necklace looked VERY CHEAP this will be more than likely my last order with time, this truly saddens me because I Loved this site and recommend it to EVERYONE, well I'm pretty sure I'll start saying buyer beware, so sad WAS such a gd company to order from, not sure wt happened

My only negative is the shipping time, however it is easy to track order through account. No excessive waiting. I have had one order error - wrong color which I kept. I have found merchandise to be of quality... ordered several cool open sweater/coats which were pretty much as I expected... no really up to the compair price but that would be too good to be true. I have had to talk to customer service several times - cancelling orders I changed my mind on and clarifying payments with no problem.

I have ordered around 10 times from Zulily (in Canada) and overall the experience has been great! I heard about it through a colleague how has also has good experiences. I have received some absolutely beautiful and fun pieces.

When an item never showed, I contacted their Customer service by email and promptly received a refund.

A few times I received piece that were lower quality but the price was always reflective of the quality. I have also learned to read the description of every item before purchasing (dimensions, type of fabric, etc.). And when I feel like there aren't enough pictures to properly see the item... I don't buy it. Simple as that.

Overall positive experiences for me. One tiny thing is that they could have more pictures of their items or allow for a proper zoom.

I wonder if this has happened to anyone else. I order one Eric Carle two pack of sleepers. I have 1 brand new grandson. Not 5 or 6 "like Zulily thinks I have. After I placed that order my account and order when I'd look would go back to my home screen. I couldn't get into my account at all. UNTIL my cc number expired and then I was able to get into my account. Go figure. Anyway I looked at my order because I received an email that said my item shipped. It was a L red body suit. Wth I NEVER ORDERED a red bodysuit. Then I noticed that there are 15 items in my account in transit 5 caterpillar neck rolls. My grandson has one neck and doesn't require a neck roll yet. There were 5 caterpillar buntings. Again one grandson. 5 window shades w/ Eric Carle. So because I ordered 1 baby stuff and two Eric Carle pj's I get 5 buntings, 5 window shades 5 neck rolls. I have 1 grandson who is brand new but they say I order two play station something's for a car. No kids that age and no play station. I also received earrings that I actually ordered that are either broken or bent. They won't do a refund because they were not properly packed and came in an envelope. I also received a model rideable car for a 4 yr old that again I NEVER ORDERED.

This compamy is horrible! I ordered many clothing items from them. The first item took a very long time to arrive, first of all. The clothing was poor quality for the price. Then the same size for each piece varied from too big to very very small. You have to have permission to return anything. When I called to set that up, I was lectured about their strict "no returns policy." Finally I was given the return codes to mail this garbage back at my expense. This is the clencher they NEVER give refunds. They gave me credits on my account so I can do this all over again! No freakin' thanks!