ZulilyReviews 4,523

I can live with the long wait and even the shipping costs, but obviously zulily does not have the actually product before they put in on their site. I ordered 2 compartment storage containers (as pictured) received single, twice. This time I ordered "100% cotton damsak striped sheets", got sateen. (I HATE HATE HATE sateen sheets). The word sateen was no where to be found on the product description so I called. Customer service, at least for me, has been wonderful. I received a store credit (I opened one set) and a full refund for the the other. They didn't want them back, so the local homeless shelter now has two brand new sets of sateen sheets. I know better then to order clothes or shoes on line, especially from a site that does not offer (free) returns.

I suppose one must expect a long wait considering zulily is basically a clearing house for MANY OTHER merchants. It tales WEE KS for them to process your order then another 10 days at least to ship so make sure your getting a really good deal and that it's not a gift or something time sensitive or u will b sorely disappointed and irritated. They would b much better off to publish a disclaimer r/e how long it takes them to process items on their website so customers would b informed, would b much less angry, and not thinking their pkg had been lost! It would save zulily a lot of phone calls from angry customers

I raced over to Zulily.com with my holiday money and was ready to order some plus size tunics. So excited to find a new source of plus size tops. Every top available as a plus size was worn by a size 0-6 model. That's lunacy. Many clothes look great on the thin and not ton the plus. I'm the only (possible) customer that objected? First email response from them (to my email) showed that they read the first sentence and ignored the rest. My second attempt received a response again showing a cluelessness not seen in an online vendor in quite some years. The rep thanked me and said she'd forward my concerns up the latter. Uhhhhhhhhhhhhhhhhh okeeeeee.

I ordered 15 items from them in Nov. 16 for my Wife for Christmas. All items showed guaranteed Christmas delivery. All but one arrived by the week before Christmas. The last one arrived Jan 3. When I called Customer service about the Christmas Delivery guarantee I got through in 2 rings to a young man who was very helpful and courteous. He offered to refund the money and I asked him instead to just give me credit for future orders. Could not be happier with the shopping experience at this online retailer. They are all made in HK and shipped from there which is why I ordered early. I have seen some negative reviews about this place but my experience was terrific.

The top I ordered looked lovely on the Zulily website but the reality when it arrived was totally different, shabby colour, shabby shape and nylon thread sticking out at each end of the bottom of the item, which when I pulled it, ruched the fabric. I looked at their return policy and found they do not refund the full price of the article, even if the article is substandard... I won't use them again and the top will go to a charity shop.

We order 2 items for my 4 years old for Christmas. Non of them was delivered. After follow up it turns out the address was wrong on both shipments which wasn't our fault because they had a correct billing address which was the same as shipping but somehow their system changed our shipping address to the wrong one We called and complaint they refunded money and when I asked them to resend them to us since both was back to the sender but they said its impossible! This was first and last time we used Zulily and I recommend everybody don't waste your time and money.

This is my second review for Zulily because I have ordered many more items from them since my last review. Again, I love Zulily! I was credited for another item that I ordered from them that did not fit me properly and I did not have to ship the item back. They told me to keep it and donate it. I was also able to return a pair of boots that I ordered and did not have to pay to ship it back but instead got a pre-paid label for it. I will tell you that sometimes it does take a while for your items to ship but I like their prices and am willing to wait since I usually am in no hurry for the items. I would highly recommend them!

I ordered my humidifier from this company on Dec10th. Today is December 28th and I'm still waiting! Really?
While Amazon can get it to me in usually 3 days or less, Zulilly is walking it across the country to get it to me. When complaining they give you their game plan which is to get it from the manufacturers shelf, ship it to one of their centers then turn it around, presumably after repackaging and then ship to the consumer. What a waste of time?
So, essentially they are a middleman. No inventory, no overhead, just a markup.
Who needs them?
You"don't get what you pay for". You wait for it!

Ordered a gift on 24 November. It's now 28 December. The package was last tracked on 16 Dec. No traceable movement since. Customer service says they don't do anything until the item has been delayed for ten days. Time's up guys! Another life lesson and first and last time I use Zulily.
January 2017 update: customer service agreed that the package was definitely lost in transit. I was given a 10% discount off next purchase and a full refund was made.

Loved Zulily until one large shipment went missing and hasn't been recovered. Since the shipping mode isn't insured, a claim is not possible through usps. I'm still waiting for another large order that is stalled at a FedEx location near one of the zulily warehouses. Now that the holidays are ending, so will my relationship with Zulily. Shame. Quality is hit or miss - true - but when they get it right it's great. That's what I'll miss. But not the aggravation.

I ordered Swarovski jewelry for a Christmas gift for a loved one. When I got it, it looked super cheaply made and definitely not for the person it was intended for. It looked like a claw machine kids jewelry.

I called Customer Service and the lady was not helpful and condescending. After explaining what happened, she offered to give me a credit. I explained that I will never order from Zulily again and she offered to credit my card. HOWEVER, I paid to ship it UPS and had to call AGAIN. There was no notes, no refund, nothing with the tracking or product and nothing offered. They just kept my merchandise and money. The person I spoke with offered to refund my money after explaining I didn't want a credit. It'll take a week to get the money back.

This is my first experience with Zulilly and it was very unsatisfactory. I wish I had checked these reviews prior to ordering. It's a waste of my money. I purchased items in November, for my tropical vacation in January. Some of the items arrived just before Christmas, it is after Christmas and I am still waiting for the others. None of the items I ordered comes close to fitting properly. One of the blouses looks like a 2XX. I usually wear a medium but ordered a large based in their size chart. The quality of the items is SUBSTANDARD.