Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Zulily

Zulily

1.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Zulily?
grey stargrey stargrey stargrey stargrey star

Zulily Reviews Summary

Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.

This summary is generated by AI, based on text from customer reviews

service
512
value
515
shipping
533
returns
409
quality
479

We monitor reviews for authenticity

GB
1 review
10 helpful votes
Follow Joan M.
Unfollow Joan M.
Share Review
Report Review

Swindled
February 18, 2017

Bought an Oneil hat that took forever to arrive.
Quality was disgraceful after reading reviews I have realised why.
It was made in China.,!
They should have big signs on site made in China these people are taking advantage of hard working people and spoiling internet shopping for everyone. Thanks for being so dishonest. Zuilly

Date of experience: February 18, 2017
New York
1 review
8 helpful votes
Follow Chrissy g.
Unfollow Chrissy g.
Share Review
Report Review

USELESS CLOTHING
February 17, 2017

I use to shop everyday with the company for a couple of years and in the beginning the clothes was great buy for the past year or so I am yet
To purchase anything from them and love it. The clothes are terrible cheap and not to mention they are more expensive. Sometimes it take weeks to shipped and when you get the stuff you are so disappointed you want to cry. Horrible

Date of experience: February 17, 2017
Texas
1 review
10 helpful votes
Follow Tracy W.
Unfollow Tracy W.
Share Review
Report Review

Wish I could give them 0
February 17, 2017

If you're going to order from this company, be prepared to wait forever for your order to be delivered.
I ordered a wall sticker from these people on January 3. Today's February 17 and my order is still in "prepared to be shipped". And they have the audacity to charge for shipping. I wish I read these reviews before ordering. Never again.

Date of experience: February 17, 2017
Texas
2 reviews
10 helpful votes
Follow Michele M.
Unfollow Michele M.
Share Review
Report Review

Initially I was satisfied with most the things I bought. The quality has gone down over the last year. My order last week was "the last straw "! The clothes were AWFUL. I thought you could not return anything you bought from there? I have donated 3 of the new items to a shelter and kept one-- I wore it today and it stunk like ant spray.

Date of experience: February 15, 2017
Virginia
1 review
8 helpful votes
Follow Paula B.
Unfollow Paula B.
Share Review
Report Review

Overall review
February 16, 2017

With reading all your reviews why do you still keep your company? I haven't read one positive comment. I was going to go look at the website and "possibly" order something and now I'm glad I didn't. So why are you constantly taking the money from hard working American citizens, why are you making it so difficult to return items in some cases not being able to return some items, why are charging individuals credit cards without their permission, and last but not least why use the rabbit fur? Your company is a fraud, it's a waste of money to the honest taxpayers, your business should be shut down!

Date of experience: February 15, 2017
Canada
4 reviews
9 helpful votes
Follow gg b.
Unfollow gg b.
Share Review
Report Review

Hit or Miss
February 16, 2017

Purchased 4 items. Only 1 was of good quality. So I contacted Zulily about issue and they quickly responded to let me replace items. So for me their customer service was quick and great... but beware as their quality on clothing is either a hit or miss. I would say a miss 2.5/4 times... Do the math!

Date of experience: February 15, 2017
California
1 review
8 helpful votes
Follow Lisa M.
Unfollow Lisa M.
Share Review
Report Review

I found out that Zulily engages in selling clothing that uses angora rabbit fur. The practice is horrendously cruel and inhumane. I encourage anybody who cares about animal welfar and basic decency to send this company a letter about discontinuing this disgusting practice. We have to become aware about where our clothing comes from and what practices are being used in the process of having them made.

Date of experience: February 13, 2017
Massachusetts
1 review
9 helpful votes
Follow M r.
Unfollow M r.
Share Review
Report Review

Cheap materials
February 14, 2017

I've been a customer fo a while and can tell you I've ordered a lot. Unless it's a name brand don't order. I always google the items to find out price, sizing, different angles, etc. Sometimes it's a deal sometimes not. Revolving merchandise is cheap. Its usually items they can get in bulk from wholesalers.
However, I've had excellent customer service so far. They refund my money and give credit. From the other reviews I have to agree with shoes/boots being cheap and sizes are screwed up. Definitely made in China and are man made materials.

Date of experience: February 13, 2017
Illinois
3 reviews
6 helpful votes
Follow Ni H.
Unfollow Ni H.
Share Review
Report Review

Not really saving money
February 14, 2017

In my experience most items come from private boutiques that do nit accept returns. I have orders items and the orders have been cancelled with out my notice. I never lost money on this site I really wanted the items I ordered they charge your card back without explanation or and email. I waited weeks for items I thought I had paid for only to realize it was charged back to my account I had to scramble to find a an outfit for a wedding last minute

Date of experience: February 13, 2017
Wisconsin
1 review
7 helpful votes
Follow Sylvia L.
Unfollow Sylvia L.
Share Review
Report Review

Dont buy from this company. What a joke! I just ordered over $100 merchandise only to get a message from them saying my order has been cancelled. I called them to see what was going on and the only explanation zulily gave me was your billing and shipping address is different. NO $#*! SHERLOCK! UNBELIEVABLE! AM I THE ONLY ONE THAT DOES THIS. HELLO YOUR WEBSITE GAVE ME THE OPTION TO USE A SHIPPING ADDRESS AND A BILLING ADDRESS

Date of experience: February 13, 2017
Rhode Island
1 review
3 helpful votes
Follow Cyndi T.
Unfollow Cyndi T.
Share Review
Report Review

I am such a shoe nut, especially shoes that are vintage-styled. However, as cute as the shoes may look, don't order. I think they're made in China so the sizes are not true, the leather/pleather extremely cheap-looking, and they don't take returns! I've even received pairs with two left shoes! Used to love Zulily but I'm done! Now, I only order socks!

Date of experience: February 13, 2017
New Jersey
1 review
0 helpful votes
Follow Donna G.
Unfollow Donna G.
Share Review
Report Review

Great experenice
January 18, 2021

I've ordered from Zulily on more then one occasion, mostly for my granddaughter and her expensive Dollie. I've never had issues with the products other then a pair of boots and I've ORDER a lot. PRODUCTS have been what I expected, and in some cases better then I anticipated. The Dollie and me clothing that match outfits have been good quality, and a really fantastic price. So I think it depends on who they represent as far as PRODUCTS go.

Date of experience: February 13, 2017
Mississippi
1 review
5 helpful votes
Follow Tammy P.
Unfollow Tammy P.
Share Review
Report Review

Fake
February 13, 2017

I purchased a bottle of Prada Candy cologne from Zulily. I should have known the price was too good to be true. I know this scent from anywhere. When I received my cologne, I could not smell the scent of it. My 17 year old daughter told me that it wasn't going to be real the real cologne. Indeed, it wasn't. I wrote back to the company and voiced my opinion about it and hasn't heard anything from them. I will definitely not order any more cologne from Zulily; no matter the price.

Date of experience: February 12, 2017
Nevada
1 review
5 helpful votes
Follow Shannon m.
Unfollow Shannon m.
Share Review
Report Review

Worst company ever!
February 13, 2017

First of all, when I first used them, the clothes were great. Now they are horrible. I made a purchase months ago and when they got delivered they were so thin and cheap. They didn't fit so I returned them, cost me $12 to ship them back, on top of the shipping I paid to receive them, and the warehouse is in the same city I live in! No free return label even! Then, they don't refund you your money, you get a credit to the company so you have to order again. So I just ordered again hoping for this to be my last time, and I ordered stuff that is hard to mess up. That was on feb 3rd. It's been 10 days and still nothing. Nothing takes that long to ship. When you have to pay for shipping, I'd expect 5-7 business days max. I emailed them and sounds like it'll b another 12 days before getting my items. I will never order from this horrible company again.

Date of experience: February 12, 2017
Arkansas
1 review
10 helpful votes
Follow Rondi G.
Unfollow Rondi G.
Share Review
Report Review

Be very Leary!
February 11, 2017

I received my first order today and was so disappointed! Sweatshirt tunic is very cute but marked with a big letter 9 on the back on the inside and so wrinkley even after washing. Another medium tunic was so big and the sweater had a hole in it. I tried calling the number listed and it's not a number to Zulliy. Very cheap material but not so cheap price. Will not order again!

Date of experience: February 11, 2017
GB
1 review
14 helpful votes
Follow Cdsujjkogd g.
Unfollow Cdsujjkogd g.
Share Review
Report Review

http://www.peta.org/action/action-alerts/zulily-angora/
Please read. Please read. Please read. Please read. Please read. Please read.

Date of experience: February 11, 2017
Illinois
1 review
8 helpful votes
Follow Deborah i.
Unfollow Deborah i.
Share Review
Report Review

Do not waste your money
February 10, 2017

Cheaply made clothes from China. Also still using cruel Angora which is barbaric. Don't bother with this site

Date of experience: February 10, 2017
Arizona
1 review
4 helpful votes
Follow Christina B.
Unfollow Christina B.
Share Review
Report Review

Cute products
February 11, 2017

As much as I love all the items available on Zulily, I hate how it takes FOREVER to have the products purchased, shipped to my home. I have to order items a month in advance, in order to make sure they arrive close to on time of when needed.

Date of experience: February 10, 2017
California
2 reviews
9 helpful votes
Follow Candice s.
Unfollow Candice s.
Share Review
Report Review

Old irems
February 10, 2017

Ordered 2 Life is Good tee shirts. They came wedded up in balls like they had been at the bottom of the dirty clothes hamper for a month. Also ordered a Laura Gellar makeup bag but it came with no bag. Items are old. No lipstick in tube and eyeshadow look used. No more orders from Zulilly. Shipment was 3 1/2 weeks

Date of experience: February 10, 2017
Canada
1 review
3 helpful votes
Follow Dora P.
Unfollow Dora P.
Share Review
Report Review

I joined Zulily early last year thinking the prices were amazing, and they are if you know the brand. I bought quite a few yoga/workout tights for great prices. The price posted on Zulily was $120 which matched the brands website, I got them on sale for just over $20. I received them a few weeks later and am really happy with the quality. Also purchased a couple of tunics, unfortunately they were much bigger then I had anticipated. I also bought a couple of purses under the Versace brand. I was skeptical when I saw the sale price for about $100, Ive never seen a real Versace bag that cheap, even on sale. I really liked the look of the purses so I ordered them anyways. When I received them it was Versace 19V69, a totally different brand from Versace. Overall, Ill buy from Zulily again, but only certain items and after I research the brand!

Date of experience: February 9, 2017